Airport Car Park

London City Airport, Royal Docks, London E16 2PB

0344 332 1237

Guide Last Updated: 10/08/2015

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Access Guide

  • The Terminal Building is accessed from the car parks.

  • The venue is open 24hrs.

  • The venue is situated outside the centre of the city.

  • This venue is situated in London.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest National Rail station is Woolwich Arsenal.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest underground station is Canning Town (Jubilee Line).

  • The airport is also served by its own London City Airport Docklands Light Railway (DLR) station.

  • The station opens directly into the airport foyer.

  • The DLR provides an accessible transport link to London Underground, London Overground and the mainline rail network.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located to the east of the terminal, off Hartmann Road.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 6 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 340cm x 510cm (11ft 2in x 16ft 9in).

  • The nearest designated bay is 116m (126yd 2ft) from the terminal building car park entrance.

  • The furthest designated bay is 136m (148yd 2ft) from the terminal building car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 330cm (10ft 10in).

  • There is a designated drop off point.

  • The drop off point is located in front of the terminal building and car hire centre.

  • There is not a dropped kerb from the drop off point.

  • The drop-off zone is between 33m and 84m from the car park entrance into the terminal building.

  • Private cars and taxis may drop passengers off in the zone.

  • Drivers are not permitted to leave their vehicles unattended.

  • There is a member of the PRM (Passengers with Reduced Mobility) Assistance team on duty at the drop off zone to escort or wait with customers who require help. They are on duty within the terminal building and can be contacted upon arrival at the airline check-in or information desk

  • Wheelchairs can be provided on request.

  • There are separate short and long stay parking areas within the car park.

  • All the Blue Badge bays are located in the short-stay area, nearer to the terminal.

  • Users take a ticket from the machine on arrival at the car park entry barrier.

  • There are self-service machines for cash payments in the covered walkway or terminal building foyer.

  • Payment can also be made at the information desk in the terminal building or by credit card at the car park exit barriers.

  • Blue Badge holders receive a discount on parking when showing their badge at the information desk.

  • There are also discounts available for pre-booking parking on-line.

  • From the parking bays there is level access to the covered walkway.

  • The walkway runs the full length of the car park.

  • It is generally level.

  • There is a short moderate slope on the walkway between the car park and the drop-off zone.

  • There are several push-button intercom help points in the covered walkway.

  • The push button is within reach of a wheelchair user (103cm).

  • The nearest one is 9m from the closest Blue Badge bay (26m from the furthest bay).

  • These can be used for information or to request assistance such as a bringing a wheelchair to the parking area.

  • The nearest accessible toilet is located in the Terminal Building, 175m from the nearest Blue Badge parking bay.

  • The nearest standard toilets are located within the Terminal building, 175m from the nearest Blue Badge parking bay.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • Water bowls for assistance dogs are not available.

  • There is not a dog toilet or toileting area.

  • There are mobility aids available.

  • The mobility aids available include wheelchairs.

  • There is not a charge.

  • Wheelchairs are available to borrow from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.

  • Help with luggage is available for passengers using the PRM Special Assistance Service.