Westfield Stratford City

2 Stratford Place, Montifichet Road, Queen Elizabeth Olympic Park, Stratford, London E20 1EJ

020 8221 7300

e20.customerservices@westfield-uk.com

uk.westfield.com/stratfordcity/

Guide Last Updated: 06/01/2017

Something changed?

Access Guide

  • The venue is situated outside the centre of the area.

  • This venue is situated in Stratford.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Stratford International and Stratford.

  • The nearest underground station is Stratford International and Stratford.

  • The nearest DLR station is is Stratford International.

  • The nearest Overground station is Stratford.

  • Monday 10:00 - 21:00.

  • Tuesday 10:00 - 21:00.

  • Wednesday 10:00 - 21:00.

  • Thursday 10:00 - 21:00.

  • Friday 10:00 - 21:00.

  • Saturday 09:00 - 21:00.

  • Sunday 12:00 - 18:00.

  • Theaters, restaurants and department stores often operate different hours.

  • Please check with venues and stores for individual opening times.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 370cm x 500cm (12ft 2in x 16ft 5in).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a dropped kerb / non stepped access from the car park to the venue.

  • The car park does have a height restriction barrier.

  • The maximum height is 220cm (7ft 3in).

  • There is a designated drop off point.

  • The drop off point is located outside car parks A,B and C.

  • There is a dropped kerb from the drop off point.

  • There is tactile paving on the dropped kerb.

  • The car parking is similar in car parks A, B and C.

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  • Escalator(s) can be used to access other floors.

  • The escalators steps are clearly marked.

  • The head and foot of the escalators are clearly marked.

  • The lighting levels are bright.

  • There are similar esculators throughout the shopping centre.

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  • There is a lift for public use.

  • The lift is a standard lift.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 180cm x 220cm (5ft 11in x 7ft 3in).

  • There are separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • The lifts are located throughout the shopping centre.

  • The floors which are accessible by the car park A lift are LG and P1-P2-G and P3-P4-1 and P5-P6-P7-P8-P9.

  • The floors which are accessible by the car park B lift are P1-P2 and LG-G-1-2.

  • The floors which are accessible by the car park C lift are LG-G-1-P1-P2-P3-P4

  • The details are similar for all lifts in the shopping centre.

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  • This information is for the entrance located next to International Square.

  • There is not level access into the venue.

  • The main doors open automatically (towards you).

  • The automatic doors are push pad activated.

  • The doors are single width.

  • The door opening is 105cm (3ft 5in) wide.

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  • There are steps to access this area / service.

  • The steps are located leading up to the entrance.

  • There is / are 15+ step(s) to the area / service.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There is a standard and / or platform lift to access this service.

  • The lift does bypass the steps.

  • Escalators can be used to access the entrance.

  • The head and foot of the escalators are clearly marked.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located on International Square.

  • The lift is a standard lift.

  • The platform lift accesses a small level change.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 185cm x 205cm (6ft 1in x 6ft 9in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There is a similar lift available to access the street from Stratford Station.

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  • This information is for the entrance located on The Street.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The doors are single width.

  • The door opening is 105cm (3ft 5in) wide.

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  • This information is for the entrance located on The Street.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The doors are single width.

  • The door opening is 205cm (6ft 9in) wide.

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  • This information is for the entrance located on Stratford Place.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The automatic doors are push pad activated.

  • The doors are single width.

  • The door opening is 120cm (3ft 11in) wide.

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  • This information is for the entrance located on the lower ground floor.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The automatic doors are push pad activated.

  • The doors are double width.

  • The door opening is 200cm (6ft 7in) wide.

  • There is a second set of doors.

  • The doors open automatically (towards you).

  • The automatic doors are push pad activated.

  • The doors are double width.

  • The door opening is 200cm (6ft 7in) wide.

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  • This information is for the entrance located on Stratford Place.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The doors are double width.

  • The door opening is 220cm (7ft 3in) wide.

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  • This information is for the entrance located next to Chestnut Plaza.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The doors are double width.

  • The door opening is 240cm (7ft 10in) wide.

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  • The desk is 5m (5yd 1ft) from the Stratford Place - Lower Ground Floor Entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high.

  • The desk has a lowered section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

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  • The reception desk is high.

  • The desk has a lowered section.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

  • There is level access to the concierge desk.

  • The concierge desk is located on the lower ground floor between Carphone Warehouse (Unit 70) and Costa Coffee (Unit 69).

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  • Route maps are available.

  • Manual wheelchairs are available.

  • Powered wheelchairs are not available.

  • Powered scooters are available.

  • Equipment does not have to be booked in advance.

  • There is a hire charge.

  • Escorts are not normally available to assist around town / city.

  • Trained escorts are available for people with a visual impairment.

  • Visual escorts do need to be booked in advance.

  • Trained escorts are not available for people with a hearing impairment.

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  • There is level access to the service.

  • This venue does play background music.

  • Music is played throughout the shopping centre.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading along the lower ground floor concourse.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There is a similar slope leading from car park B level P2 to the lower ground floor in the shopping centre.

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  • The food court is located on the lower ground floor. There is level access to the food court via a lift.

  • Food is ordered from the individual restaurant counters.

  • Service to the tables various depending on the restaurant.

  • There are some chairs with armrests.

  • Some chairs are fixed.

  • Some tables are fixed.

  • The lowest table height is 71cm.

  • The highest table height is 93cm.

  • Braille and large print menus varies depending on the individual restuarants, please view their key access review guides for more information.

  • Plastic cups, cutlery and drinking straws vary depending on the venue.

  • There is some additional seating accessed by an easy ramp or 2 medium steps.

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  • The food court is located on the first floor.

  • There is level access to the food court via a lift.

  • Food is ordered from the individual restaurant counters, and service to the table various depending on the restaurant.

  • There are some chairs with armrests.

  • Some chairs are fixed.

  • Some tables are fixed.

  • The lowest table height is 71cm.

  • The highest table height is 93cm.

  • Braille and large print menus varies depending on the individual restaurants, please view their key access review guides for more information.

  • Plastic cups, cutlery and drinking straws vary depending on the venue.

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  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are L-G-1-2.

  • The escalators steps are clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting levels are bright.

  • There is a similar escualtor leading from car park B up to Chesnut Plaza and the Street.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is located along the lower ground floor shopping concourse.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 180cm x 215cm (5ft 11in x 7ft 1in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (4") from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There is a similar accessible toilet on the ground floor, near Ernest Jones Jewellers with the lateral transfer space on the right.

  • The dimensions of this facility are 180cm x 215cm.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is located at the Marks and Spencer end of the first floor concourse.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 165cm x 225cm (5ft 5in x 7ft 5in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 90cm (2ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (4") from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 120cm (3ft 11in) high.

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There is a similar accessible toilet next to this one with the lateral transfer space on the left.

  • There are also two similar accessible toilets on the ground floor, one with the transfer space on the right the other with transfer space on the left.

  • A further similar accessible toilet is located on the lower ground floor with the lateral transfer space on the right.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is located along the first floor, near to John Lewis.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 160cm x 255cm (5ft 3in x 8ft 4in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 85cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (4") from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There is a similar accessible toilet on the ground floor near John Lewis, with the lateral trasfer space on the left.

  • The dimensions of this facility are 165cm x 215cm.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is located next to the food court.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 95cm (3ft 1in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 145cm x 215cm (4ft 9in x 7ft 1in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 70cm (2ft 4in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is a functional emergency alarm available.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 120cm (3ft 11in) high.

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There are two similar accessible toilets in the food court, one with the lateral transfer space on the left and the other with the transfer space on the right.

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  • The facility is located along the ground floor shopping concourse.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is a radar key.

  • The key can be obtained from a member of staff.

  • The dimensions of the facility are 290cm x 420cm (9ft 6in x 13ft 9in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is wall mounted.

  • The length of the bench is 180cm (5ft 11in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 165cm (5ft 5in).

  • The transfer space on the right as you face the toilet is 210cm (6ft 11in).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on both sides.

  • The type of sink is adjustable.

  • Wall mounted hand rails are available at the sink.

  • As you face the sink, rails are available on both sides.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is not available.

  • No emergency alarm is fitted in the cubicle.

  • There is a similar changing places facility located on the first floor.

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  • Standard toilets are available.

  • The female and male toilets are located on the ground floor.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are medium.

  • Additional facilities are located on the lower ground and first floors.

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  • Staff do receive disability awareness / equality training.

  • A member of staff trained in BSL skills is not generally on duty.

  • Home visits / services are available.