Queen Elizabeth Olympic Park

Stratford, Newham, London E20 2ST

08000 722 110/02085 362 716

customerservices@queenelizabetholympicpark.co.uk

www.queenelizabetholympicpark.co.uk

Guide Last Updated: 09/04/2018

Something changed?

Access Guide

  • The venue is situated outside the centre of the area.

  • This venue is situated in Stratford.

  • There is not a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Stratford International and Stratford.

  • The nearest underground station is Stratford International and Stratford.

  • The nearest DLR Station is Stratford International.

  • The nearest Overground Station is Stratford.

  • The park is open to the public twenty four hours a day.

  • The opening times for the individual venues in the park will vary depending on the venue.

  • Please contact the indvidual venues for more information.

1
2
  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located in the North area of the park.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a dropped kerb / non stepped access from the car park to the venue.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

1
2
  • This information is for the entrance located at the side of the car park.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 180cm (5ft 11in) wide.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on the left going up.

1
  • The floors which are accessible by stairs are G-1-2-3.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

1
  • There is a lift for public use.

  • The lift is located at the side of the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3.

  • The lift is 10m (10yd 2ft) from the Multi Story Entrance.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

1
  • There are several access points located around the park.

  • They have either level access or an easy slope.

  • At the access point into the park from Hackney Wick, there is a lift which overcomes 15+ steps.

1
  • This information is for the entrance located at the front of the Information Centre.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 200cm (6ft 7in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading to the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the steps.

1
  • This information is for the entrance located at the front of the Information Centre.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 200cm (6ft 7in) wide.

1
  • There are steps to access this area / service.

  • The steps are located at the entrance.

  • There is / are 2 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The steps can be overcome by using the ramped entrance.

1
  • The desk is 2m (2yd 7in) from the Information Centre - Ramped Entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use system.

  • Monday 10:00 - 15:00.

  • Tuesday 10:00 - 15:00.

  • Wednesday 10:00 - 15:00.

  • Thursday 10:00 - 15:00.

  • Friday 10:00 - 15:00.

  • Saturday 10:00 - 15:00.

  • Sunday 10:00 - 15:00.

1
2
  • The Park Mobility is based at the Visitor Information Centre.

  • The Park Mobility service includes hire of mobility scooters and manual wheelchairs, a wheelchair accessible mobility "golf" buggy, and sighted guides.

  • The buggy service is free of charge but there is a hire charge for the manual wheelchair and mobility scooters.

  • Park Mobility customers are strongly advised to pre-book by callling 0333 800 8099 and quoting "Park Mobility''.

  • Monday 10:00 - 15:00.

  • Tuesday 10:00 - 15:00.

  • Wednesday 10:00 - 15:00.

  • Thursday 10:00 - 15:00.

  • Friday 10:00 - 15:00.

  • Saturday 10:00 - 15:00.

  • Sunday 10:00 - 15:00.

1
  • There are surface paths running throughout the park.

  • There are some easy slopes along some of the paths.

  • There are some moderate slopes over the bridges in the park.

  • There are benches located every 50m throughout the park.

  • There are designated spaces located along the longer benches.

  • There is an outdoor stage which has a portable ramp available. Please contact a member of staff for assistance.

  • There is the Tumbling Bay Playground which is located next to the Timber Lodge Cafe.

1
2
3
  • There are 4 food kiosks running along the path in the South Park.

  • Each food kiosk has a low level counter.

  • There are large print menus available.

  • There are also cafes available at the London Aquatics Centre, East Twenty Bar and Kitchen, Copper Box Arena, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre.

  • Please see the relevant access guides for more information.

1
  • There are easy and moderate slopes leading down from the main paths in the park to the riverside and canalside paths.

  • The slopes overcome the steps.

  • There are 15+ steps that lead down to the paths.

  • The steps are a medium height, clearly marked and have handrails on both sides.

  • Outside the London Aquatics Centre, there is a lift that can be used to overcome the steps.

1
2
3
4
  • There is a lift for public use.

  • The lift is located next to the London Aquatics Centre.

  • The lift is a standard lift.

  • The platform lift accesses a small level change.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 140cm x 220cm (4ft 7in x 7ft 3in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • The lift gives access to the Waterworks River and to the London Aquatics Centre main entrance from the Queen Elizabeth Olympic Park pathway.

  • There is a similar lift located as you enter the park from Hackney Wick.

1
  • There are changing places facilites available for public use at;

  • East Twenty Bar and Restaurant.

  • Timber Lodge Cafe.

  • There are also Changing Places facilities at the London Aquatics Centre, Copper Box Arena, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre. These facilities are for users/visitors at the venue.

1
2
  • There are accessible toilet facilites available for public use at;

  • East Twenty Bar and Restaurant

  • Timber Lodge Cafe.

  • There are also accessible toilet facilities at the London Aquatics Centre, Copper Box Arena, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre. These facilities are for users/visitiors at the venue.

1
2
  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 30m (32yd 2ft) from the multi storey car park entrance.

  • The accessible toilet is located at the side of the car park.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The dimensions of the accessible toilet are 115cm x 190cm (3ft 9in x 6ft 3in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 85cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • No emergency alarm fitted in the cubicle.

  • Disposal facilities are not available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is higher than 100cm (3ft 3in).

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • The door into the accessible toilet is automatic and is push pad operated.

  • The accessible toilet door is locked by a push button.

1
  • Standard toilets are available.

  • The female and male toilets are located at the East Twenty Bar and Kitchen, Timber Lodge Cafe and the Mutli Storey Car Park.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are medium.

  • There are also standard toilets available in the individual venues within the park.

  • These facilitIes are for people using or visiting the venue.

  • Please see the relevant access guides for more information.

1
2
  • Staff do receive disability awareness / equality training.