Copper Box Arena

Queen Elizabeth Olympic Park, Stratford, London E20 3HB

020 8221 4900

copperboxarena@gll.org

www.better.org.uk/leisure/copper-box-arena

Guide Last Updated: 24/11/2015

Something changed?

Access Guide

  • The Copper Box Arena is located in the North part of the Queen Elizabeth Olympic Park.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Hackney Wick, Stratford International and Stratford.

  • The nearest underground station is Stratford International Station and Stratford.

  • The nearest DLR station is Stratford International.

  • The nearest Overground station is Stratford.

  • Monday 07:00 - 22:00.

  • Tuesday 07:00 - 22:00.

  • Wednesday 07:00 - 22:00.

  • Thursday 07:00 - 22:00.

  • Friday 07:00 - 22:00.

  • Saturday 07:00 - 22:00.

  • Sunday 07:00 - 22:00.

  • Opening times can vary depending on events taking place.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).

  • The nearest designated bay is 15m (16yd 1ft) from the main entrance.

  • The furthest designated bay is 77m (84yd 7in) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • On event days parking is located at the multi storey car park, please see the access guide for Queen Elizabeth Olympic Park for more information.

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  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The doors are double width.

  • The door opening is 200cm (6ft 7in) wide.

  • There is a second set of doors.

  • The doors open automatically (towards you).

  • The doors are double width.

  • The door opening is 200cm (6ft 7in) wide.

  • There is a similar entrance for the fitness suite.

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  • This information is for the entrance located at the side of the building.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are permanently held open.

  • The door opening is 240cm (7ft 10in) wide.

  • This entrance is used for events taking place at the arena.

  • During events there will be a member of staff located at the entrance to provide asssitance.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading to the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are steps to access this area / service.

  • The steps are located leading up to the entrance.

  • There is / are 15+ step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the steps.

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  • The desk is 2m (2yd 7in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk has a lowered section.

  • The lighting levels are bright.

  • There a 120cm wide access gate here.

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  • There is level access to the service.

  • This venue does play background music.

  • Music is played in various parts of the venue, depending on events.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • The following information is for the cafe.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is 5m (5yd 1ft) from the main entrance.

  • The distance between the floor and the lowest table is 40cm (1ft 4in).

  • The distance between the floor and the highest table is 71cm (2ft 4in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic cups are available.

  • Plastic cutlery is available.

  • Drinking straws are available on request.

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is snacks.

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  • Wheelchair users have a designated accessible seating area.

  • There is level access to the designated seating area.

  • Wheelchair seating is located along the main concourse level.

  • The view from this area is good.

  • A companion can sit beside / near you.

  • Accessible toilets are available.

  • The closest accessible toilet to the seating area is 7m (7yd 1ft).

  • The accessible toilet is located close to the designated seating.

  • All food concession kiosks have a low level counter.

  • There are 67 designated wheelchairs spaces available. These can be configured in any format subject to the event requirements.

  • In addition it is also possible for arena floor access, again subject to the event.

  • There is a hearing loop for the arena and there are 90 units available.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located to the right after reception along the ground floor corridor.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 25m (27yd 1ft) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There is a similar lift available to access the fitness suite.

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  • The fitness suite is located on the first floor.

  • The fitness suite is 8m (8yd 2ft) from the lift.

  • There is level access to the fitness suite.

  • Level access is by lift.

  • A number of staff have received IFI Mark standard Disability Equity Training.

  • IFI accredited equipment is available.

  • For example: upper body ergometer, leg curl, leg extension, and upper body multi-station.

  • IFI equipment includes the arm curl and chest press.

  • A portable hearing loop is not available for induction.

  • There is clear manoeuvring space between equipment.

  • There is level access to all of the equipment.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is no additional signage on or near the toilet door.

  • The accessible toilet is 5m (5yd 1ft) from the hall C.

  • The accessible toilet is located along the corridor next to hall C.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 95cm (3ft 1in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 200cm x 290cm (6ft 7in x 9ft 6in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 135cm (4ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is a functional emergency alarm available.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the left.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is fair.

  • The contrast between the drop down rails and wall is fair.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

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  • Accessible shower facilities are available.

  • The showers are located within the accessible toilet.

  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.

  • The height of the seat is 47cm (1ft 7in).

  • Other facilities available are a drop down rail.

  • There is level access to the services from the shower facilities.

  • There are similar accessible shower facilites in the changing room corridors, changing places and in the ground floor gym accessible toilet.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 7m (7yd 1ft) from the designated seating.

  • The accessible toilet is located along the main concourse.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is a functional emergency alarm available.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There are 5 other similar accessible toilets on the main concourse level.

  • There are 4 more similar accessible toilets on the arena level concourse.

  • There is a similar accessible toilet in the standard changing rooms and in the restaurant.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 8m (8yd 2ft) from the lift.

  • The accessible toilet is located on the first floor, next to the lift.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 100cm (3ft 3in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 270cm x 320cm (8ft 10in x 10ft 6in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 180cm (5ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The towel dispenser is 110cm (3ft 7in) high.

  • There is a toilet roll holder.

  • The toilet roll holder cannot be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • The facility is located on the main concourse.

  • The facility is 5m (5yd 1ft) from the designated seating.

  • There is level access to the facility.

  • You do not need a key for the facility.

  • The dimensions of the facility are 335cm x 380cm (10ft 12in x 12ft 6in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).

  • The transfer space on the right as you face the toilet is 170cm (5ft 7in).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on both sides.

  • The type of sink is fixed.

  • Wall mounted hand rails are available at the sink.

  • As you face the sink, rails are available on both sides.

  • Disposal facilities are available.

  • A privacy screen is available.

  • Wide tear off paper roll is not available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

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  • The facility is located along the corridor next to Hall C.

  • The facility is 4m (4yd 1ft) from the Hall C.

  • There is level access to the facility.

  • You do not need a key for the facility.

  • The dimensions of the facility are 240cm x 430cm (7ft 10in x 14ft 1in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).

  • The transfer space on the right as you face the toilet is 130cm (4ft 3in).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on both sides.

  • The type of sink is fixed.

  • Wall mounted hand rails are available at the sink.

  • As you face the sink, rails are available on both sides.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is not available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

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  • Staff do receive disability awareness / equality training.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • A member of staff trained in BSL skills is not generally on duty.