Wimbledon Station

The Broadway, Wimbledon, London SW19 7NL

08456 000 650

customerrelations@swrailway.com

www.southwesternrailway.com

Guide Last Updated: 13/09/2013

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Access Guide

  • Services / facilities within the building include National Rail, London Underground (District Line) and Tramlink services.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest underground station is Wimbledon.

  • There is a tram stop within 150m (164yds) of the venue.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 2 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 400cm x 580cm (13ft 1in x 19ft).

  • The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.

  • The furthest Blue Badge bay is 37m (40yd 1ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the station on Wimbledon Bridge.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

  • Beyond the entrance and ticket office there is a wider ticket barrier available leading to the platforms.

  • The barrier is 90cm wide, automatic and open away from you.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the entrance.

  • The ramp or slope is permanent.

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  • This information is for the entrance located next to Centre Court Shopping Centre.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • There are ticket barriers immediately beyond the entrance leading into the station.

  • There is a wider barrier available that is 90cm wide, automatic and opens away from you.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is permanent.

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  • The reception desk is 12m (13yd) from the main station entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • Monday 06:15 - 22:00..

  • Tuesday 06:15 - 22:00..

  • Wednesday 06:15 - 22:00..

  • Thursday 06:15 - 22:00..

  • Friday 06:15 - 22:00..

  • Saturday 06:15 - 22:00..

  • Sunday 07:15 - 21:30..

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  • The reception desk is 58m (63yd) from the lift 4.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are bright.

  • There is not a hearing assistance system.

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  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

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  • There are steps to access this area / service.

  • The steps are located leading down to the platforms.

  • There is / are 15+ step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There is a standard and / or platform lift to access this service.

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  • There is a lift for public use.

  • The lift is located on the corridor beyond the ticket barriers.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are P-G.

  • The lift is 70m (77yd) from main station entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 107cm (3ft 6in).

  • The dimensions of the lift are 135cm x 145cm (4ft 5in x 4ft 9in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

  • There are four lifts in the station.

  • Lift 1 is for access to Platforms 9-10.

  • Lift 2 is 50m from the main station entrance and is for access to Platforms 7-8.

  • Lift 3 is 30m from the main station entrance and is for access to Platforms 5-6.

  • Lift 4 is 22m from the main station entrance and is for access to Platforms 1-4.

  • All four lifts are identical except for lift 4, which has separate entry and exit doors.

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  • There are generally 10 member(s) of staff on duty.

  • The station is staffed.

  • There is an office to obtain help.

  • The office to obtain help is 58m (63yd) from the lift 4.

  • This office is located next to Platforms 1-4.

  • There is a ticket office.

  • The ticket office is located in the main station foyer.

  • The train companies operating from within this station are South West Trains, First Capital Connect, London Underground and Croydon Tramlink.

  • There is a taxi rank at the station.

  • The taxi rank is located at the side of the main station entrance next to the Blue Badge parking.

  • The taxi rank is 38m (42yd) from the main station entrance.

  • Shops and services within the station include Kiosk, AMT Coffee, Dino's, West Cornwall Pasty Co, Snoggy's, Upper Crust, Sweet Express, The Nut Tree, Costa and Paperchase.

  • All key concourse shops and services have level access.

  • There are 10 platform(s) in the station.

  • Announcements on platforms are audio and visual.

  • Wider ticket barriers are available to access platforms.

  • Platforms which have tactile markings at the platform edge are 1-10.

  • Accessible toilets are located on the platform(s).

  • Accessible toilets are located on platform(s) 1-4.

  • There is not a wheelchair available to borrow.

  • Platforms 1-4 are for access to London Underground.

  • Platforms 5-9 are for access to National Rail services.

  • Platform 10 is for access to Tramlink.

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  • The platform(s) accessed by lift is / are 1-10.

  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-10.

  • Accessible toilets are 55m (60yd) from the lift 4.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 55m (60yd) from the lift 4.

  • The accessible toilet is located next to Platforms 1-4.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from Passenger Assistance.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 140cm x 140cm (4ft 7in x 4ft 7in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 77cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is a functional emergency alarm available.

  • It is not a push button style of alarm.

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are not mirrors in the accessible toilet.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The toilet roll holder is 102cm (3ft 4in) high.

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The sink is 75cm (2ft 6in) high.

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • Lighting levels are bright.

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  • Standard toilets are available.

  • The female and male toilets are located next to Platforms 1-4.

  • The female and male toilets are 46m (50yd) from the lift 4.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

  • Baby change facilities are not located within the venue.

  • Standard toilets cost 20p to use.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is not generally on duty.