Centre Court Shopping Centre

4 Queens Road, Wimbledon, London SW19 8YA

02089 448 323

comments@centrecourtshopping.co.uk

www.centrecourtshopping.co.uk

Guide Last Updated: 09/01/2017

Something changed?

Access Guide

  • Monday 09:30 - 19:00.

  • Tuesday 09:30 - 19:00.

  • Wednesday 09:30 - 19:00.

  • Thursday 09:30 - 20:00.

  • Friday 09:30 - 19:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated within the centre of the area.

  • This venue is situated in Wimbledon.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Wimbledon.

  • The nearest underground station is Wimbledon.

  • There is a tram stop within 150m (164yds) of the venue.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 365cm x 490cm (11ft 12in x 16ft 1in).

  • The nearest Blue Badge bay is 6m (6yd 1ft) from the car park entrance.

  • The furthest Blue Badge bay is 15m (16yd 1ft) from the car park entrance.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • There are 5 Blue Badge bays at both upper and lower car park levels.

1
  • This information is for the entrance located on The Broadway.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 154cm (5ft 1in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the left as you face the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are steps to access this area / service.

  • The steps are located on the right as you face the entrance.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The steps are on a slope.

  • The number of steps range from one to seven.

  • The ramp overcomes the steps.

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2
  • This information is for the entrance located on the upper parking level.

  • There is level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

1
  • This information is for the entrance located on Queens Road.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 138cm (4ft 6in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading from the pavement to the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

1
2
  • This information is for the entrance located on The Broadway.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 148cm (4ft 10in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The entrance slope leads from the pavement to the entrance and beyond.

  • Some users may need assistance with this slope.

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2
  • The reception desk is 30m (33yd) from the lift.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • Lighting levels are bright.

  • The reception is on the upper shopping level.

1
  • There is level access to the service.

  • This venue does play background music.

  • Music is played throughout the centre.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • There is a moderate slope inside the upper shopping level entrance that some users may need assistance with.

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2
  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • Escalator(s) can be used to access other floors.

  • The escalators steps are clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting level is bright.

  • The floors which are accessible by stairs are lower parking level-upper parking level-lower shopping level-upper shopping level-cafe court level.

  • The floors which are accessible by escalator are lower shopping level-upper shopping level-cafe court level.

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2
  • There is a lift for public use.

  • The lift is a standard lift.

  • The lift is 33m (36yd) from Queens Road entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 153cm x 203cm (5ft 0in x 6ft 8in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are not within reach for a wheelchair user.

  • They are between 110cm and 140cm.

  • The lift controls do have Braille markings.

  • The lift controls do not have tactile markings.

  • The lighting level in the lift is low.

  • The floors which are accessible by stairs are lower parking level-upper parking level-lower shopping level-upper shopping level-cafe court level.

1
  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 48m (52yd 1ft) from the lift.

  • This accessible toilet is located off the cafe court.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from security or cleaning staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 79cm (2ft 7in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 149cm x 222cm (4ft 11in x 7ft 3in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 75cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • There are 3 similar accessible toilets within the centre.

1
  • Standard toilets are available.

  • The female and male toilets are located off the cafe court.

  • The female and male toilets are 50m (55yd) from the lift.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located off the cafe court.

  • The height of the baby change table once extended is 80cm (2ft 7in).

  • Inside the venue, there is level access to the baby change facility.

  • The photographs show the female and male toilets respectively.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.