Access Guide
Introduction
- The parking is 24 hour and the centre is open until 20:00.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Hounslow.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Hounslow.
- The nearest underground station is Hounslow.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is underground.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 477cm (10ft 6in x 15ft 8in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
- The furthest Blue Badge bay is 56m (61yd 9in) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is a free parking scheme available for Shopmobility members.
- Please check at Shopmobility reception for details.
Outside Access (Car Park Entrance)
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 183cm (6ft 0in) wide.
Reception (Car Park Office)
- The reception desk is 2m (6ft 7in) from the car park entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- The desk does not have a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are bright.
- Customers can charge scooters or wheelchairs at the venue.
Other Floors (Blenheim Centre to Prince Regent Street)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Blenheim Centre to Prince Regent Street.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting level is bright.
Lift (Blenheim Centre to Prince Regent Street)
- There is a lift for public use.
- The lift is located to the right of the car park.
- The lift is a standard lift.
- The floors which are accessible by this lift are Blenheim Centre to Prince Regent Street.
- The lift is 6m (19ft 8in) from car park entrance.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 139cm x 152cm (4ft 7in x 4ft 12in).
- There are separate entry and exit doors in the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the car park entrance.
- This accessible toilet is located to the left of the lift.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 97cm (3ft 2in).
- The door is light.
- The dimensions of the accessible toilet are 146cm x 180cm (4ft 9in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 73cm (2ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 97cm (3ft 2in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
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Access to Standard Female Toilet(s)
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- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- Lighting levels in the male toilets are good.
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Comments
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- Standard Male and female toilets are closed.
Additional Info
- Staff do receive disability awareness / equality training.
- A member of staff trained in BSL skills is not normally on duty.