Intu Uxbridge

High Street, Uxbridge UB8 1LA

01895 819 400

uxbridge.information@intu.co.uk

www.intu.co.uk/uxbridge

Guide Last Updated: 22/09/2016

Something changed?

Access Guide

  • Services / facilities within the building include shops, cafes and restaurants.

  • Monday 09:30 - 19:00.

  • Tuesday 09:30 - 19:00.

  • Wednesday 09:30 - 19:00.

  • Thursday 09:30 - 20:00.

  • Friday 09:30 - 19:00.

  • Saturday 09:00 - 19:00.

  • Sunday 11:00 - 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is West Drayton.

  • The nearest underground station is Uxbridge.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located adjoining the centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 350cm x 460cm (11ft 6in x 15ft 1in).

  • The nearest designated bay is 5m (5yd 1ft) from the car park entrance.

  • The furthest designated bay is 40m (43yd 2ft) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • The patron does have to cross a road.

  • The road is generally quiet.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • There is also Blue Badge parking available on George Street.

  • This is accessed via the Blue Badge parking entrance.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 147cm (4ft 10in).

  • There are four sets of double automatic doors at the main entrance.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of and immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located at the side of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 170cm (5ft 7in).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 5 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

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  • This information is for the entrance located at the side of CaffĂ© Nero on High Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 147cm (4ft 10in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located to the rear of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 158cm (5ft 2in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading to and immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located on level 2 of the car park.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 156cm (5ft 1in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located on George Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 110cm (3ft 7in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 6 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

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  • The desk/counter is 50m (54yd 2ft) from the main entrance.

  • There is not level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • The reception is located on the slope from the main entrance to the upper mall.

  • The reception may be relocating elsewhere in the centre soon.

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  • There is not level access to the service(s).

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

  • Seating without armrests is available around the centre.

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  • The floors which are accessible by stairs are LG-UG.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-UG.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located to the left at the top of the slope leading from the main entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-UG.

  • The lift is approximately 90m (98yd 1ft) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 180cm x 172cm (5ft 11in x 5ft 8in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • The floors which are accessible by stairs are LG-UG-2-3-4-5-6.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-UG-1.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are medium.

  • The escalators are near the Piazza Entrance.

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  • There is a lift for public use.

  • The lift is located at the rear of the centre, next to the toilets.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-UG-1-2-3-4-5-6.

  • The lift is approximately 30m (32yd 2ft) from the piazza entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 182cm x 195cm (5ft 12in x 6ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 40m (43yd 2ft) from the piazza entrance.

  • This accessible toilet is located on the upper ground level, just beyond the lifts.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from centre reception.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 144cm x 181cm (4ft 9in x 5ft 11in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 74cm (2ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • There are two accessible toilets located next to each other on the lower ground and upper ground floors.

  • One requires a Radar key and one does not.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located next to the lift at the rear of the centre.

  • The female and male toilets are approximately 40m (43yd 2ft) from the piazza entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the standard toilets.

  • The height of the baby change table once extended is 75cm (2ft 6in).

  • Inside the venue, there is level access to the baby change facility.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.