Mercury Mall

Mercury Gardens, Romford, Essex RM1 3EE

01708 733 620

info@themercurymall.co.uk

www.intomercury.co.uk

Guide Last Updated: 03/11/2015

Something changed?

Access Guide

  • The venue is situated within the centre of the town.

  • This venue is situated in Romford.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Romford.

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 17:30.

  • Friday 09:00 - 17:30.

  • Saturday 09:00 - 17:30.

  • Sunday 11:00 - 17:00.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is at the front of the venue.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 370cm x 490cm (12ft 2in x 16ft 1in).

  • The nearest designated bay is 3m (9ft 10in) from the car park entrance.

  • The furthest designated bay is 50m (55yd) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 200.

  • There is not a designated drop off point.

  • Access to the centre from the car park is at levels 2 and 3.

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  • This information is for the entrance located between the car park and the centre.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 190cm (6ft 3in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are double width.

  • The door opening is 187cm (6ft 2in) wide.

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  • This information is for the entrance located on Mercury Gardens.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 199cm (6ft 6in) wide.

  • The automatic doors are push pad operated.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the left as you face the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 104cm (3ft 5in).

  • There are steps to access this area / service.

  • The steps are located directly in front of the entrance.

  • There is / are 4 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp overcomes the steps.

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2
  • This information is for the entrance located between the Mall and the Liberty shopping centres.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • The door opening is 540cm (17ft 9in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located between the shopping centres.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is not a level landing at the top of the ramp.

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  • The reception desk is 65m (71yd) from the car park entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk has a lowered section.

  • Lighting levels are bright.

  • There is not a hearing assistance system.

1
  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the centre.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • Customers cannot charge scooters or wheelchairs at the venue.

1
  • The floors which are accessible by stairs are 1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are 1-2-3.

  • The escalators steps are not clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting level is medium.

1
  • There is a lift for public use.

  • The floors which are accessible by this lift are 1-2-3.

  • The lift is 50m (55yd) from car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 85cm (2ft 9in).

  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 14m (15yd 11in) from the lift.

  • The accessible toilet is located opposite the lift at level 1.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from Ask Me - Information Desk.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 95cm (3ft 1in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 215cm x 175cm (7ft 1in x 5ft 9in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 130cm (4ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located next to the accessible toilet.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

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  • Standard toilets are available.

  • The female and male toilets are located opposite the lift at level 1.

  • The female and male toilets are 18m (20yd) from the lift.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are bright.

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2
  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is generally on duty.

  • Staff are trained to BSL level 2.