You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Costa link (new tab) - click here.
• Five Guys link (new tab) - click here.
• Tinseltown link (new tab) - click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Alexandra Palace.
• The nearest underground station is Wood Green.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 19:00.
• Tuesday 09:00 - 19:00.
• Wednesday 09:00 - 19:00.
• Thursday 09:00 - 19:00.
• Friday 09:00 - 19:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Opening Times (East and West Car Parks). Skip to the next section.

Opening Times (East and West Car Parks)

• Monday 06:00 - 01:30.
• Tuesday 06:00 - 01:30.
• Wednesday 06:00 - 01:30.
• Thursday 06:00 - 01:30.
• Friday 06:00 - 01:30.
• Saturday 06:00 - 01:30.
• Sunday 06:00 - 01:30.

You are on Parking (East Car Park). Skip to the next section.

Parking (East Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Pelham Road.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 22m (24yd 2in) from the east car park lift.
  • The furthest Blue Badge bay is 38m (41yd 1ft) from the east car park lift.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Please use postcode N22 6LN for this car park.
  • There are pay stations available on the ground and first floor levels of the shopping centre.
  • There are 10+ parent and child bays available.
  • The Blue Badge parking and parent and child parking bays are located on the third floor.

You are on Parking (West Car Park). Skip to the next section.

Parking (West Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Caxton Road.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 18m (19yd 2ft) from the west car park lift.
  • The furthest Blue Badge bay is 38m (41yd 1ft) from the west car park lift.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Please use postcode N22 6TB for this car park.
  • There are pay stations available on the ground and first floor levels of the shopping centre.
  • There are 10+ parent and child bays available and you must obtain a permit for your vehicle from either the Ask Me Point or the Management Suite, both on the first floor.
  • The Blue Badge parking and parent and child parking bays are located on the third floor.

You are on Outside Access (Mayes Road Entrance). Skip to the next section.

Outside Access (Mayes Road Entrance)

• This information is for the entrance located on Mayes Road, opposite Iceland Foods.
• There is not level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).
• Comments View
  • There is another set of doors to the left, with the same specification on both the first and second set of doors.

You are on Level Change (Mayes Road Entrance). Skip to the next section.

Level Change (Mayes Road Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (High Road 1 Entrance). Skip to the next section.

Outside Access (High Road 1 Entrance)

• This information is for the entrance located on High Road, opposite Argos.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are double (with one leaf locked).
  • The width of the door opening is 90cm (2ft 11in).

You are on Outside Access (High Road 2 Entrance). Skip to the next section.

Outside Access (High Road 2 Entrance)

• This information is for the entrance located on High Road, opposite Five Guys.
• There is level access into the venue.
• The main door(s) open(s) automatically (away from you).
• The door(s) is / are double.
• The width of the door opening is 145cm (4ft 9in).

You are on Outside Access (High Road 3 Entrance). Skip to the next section.

Outside Access (High Road 3 Entrance)

• This information is for the entrance located on High Road, opposite Costa.
• There is level access into the venue.
• The main door(s) open(s) automatically (away from you).
• The door(s) is / are double.
• The width of the door opening is 145cm (4ft 9in).

You are on Outside Access (High Road 4 Entrance). Skip to the next section.

Outside Access (High Road 4 Entrance)

• This information is for the entrance located on High Road, next to Footlocker.
• There is not level access into the venue.
• The main door(s) open(s) automatically (away from you).
• The door(s) is / are double.
• The width of the door opening is 145cm (4ft 9in).

You are on Level Change (High Road 4 Entrance). Skip to the next section.

Level Change (High Road 4 Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Reception (Ask Me Point - First Floor). Skip to the next section.

Reception (Ask Me Point - First Floor)

• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • The Ask Me Point is located on the first floor next to Home Store.
  • The Ask Me Point can assist with parking permits and lost property.

You are on Reception (Management Suite - First Floor). Skip to the next section.

Reception (Management Suite - First Floor)

• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • The Management Suite is located on the first floor near the accessible toilets and standard toilets.
  • There is a single door to access the management suite.
  • The door opens automatically towards you
  • The door is push pad operated.
  • The width of the door opening is 82cm.
  • The Management Suite can assist with parking permits and lost property.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Market Hall Food Court). Skip to the next section.

Level Change (Market Hall Food Court)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on both approaches to the Market Hall Food Court leading from the main walkway from the Mayes Road entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Other Floors (East Car Park). Skip to the next section.

Other Floors (East Car Park)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8 and 9.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.
• Comments View
  • The escalators are located just after you enter from High Road 4 entrance.

You are on Other Floors (West Car Park). Skip to the next section.

Other Floors (West Car Park)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • The Stairs are located just beyond the west car park lifts and High Road 1 entrance.

You are on Other Floors (City Square). Skip to the next section.

Other Floors (City Square)

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• Steps View
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Comments View
  • The stairs are located opposite Primark in City Square.

You are on Other Floors (Escalator 1). Skip to the next section.

Other Floors (Escalator 1)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.
• Comments View
  • The escalator is located just after you enter from the High Road 2 entrance.

You are on Other Floors (Escalator 2 and 3). Skip to the next section.

Other Floors (Escalator 2 and 3)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.
• Comments View
  • The escalators are located next to Boots and are close to the High Road 4 entrance.

You are on Lift (Market Hall). Skip to the next section.

Lift (Market Hall)

• There is a lift for public use.
• The lift is located next to Primark in City Square.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 207cm x 146cm (6ft 9in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are two other lifts next to the lift surveyed.

You are on Lift (East Car Park). Skip to the next section.

Lift (East Car Park)

• There is a lift for public use.
• The lift is located just beyond the escalators as you enter the High Road 4 entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 4, 6 and 8.
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 207cm x 146cm (6ft 9in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are two other lifts next to the lift surveyed.

You are on Lift (West Car Park). Skip to the next section.

Lift (West Car Park)

• There is a lift for public use.
• The lift is located next to High Road entrance 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 207cm x 146cm (6ft 9in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is another lift next to the lift surveyed.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located on the first floor next to the management suite, accessible toilet and standard toilets.
• There is a single width door to access the parent and baby room.
• The door opens away from you (push).
• The door is heavy.
• The width of the door opening is 92cm.
• There are two baby changing tables available.
• The height of the baby change tables is 90cm.
• There is one standard child toilet available.
• There is a private cubicle available.
• The private cubicle has a single chair inside.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located on the first floor, next to the management suite and standard toilets.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the management suite or ask me point.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 165cm x 270cm (5ft 5in x 8ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin, non-infectious waste and sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 107cm (3ft 6in).
• Comments View
  • Radar key can be purchased from a member of the management team.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, next to the management suite and accessible toilet.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.