Valence House Visitor Centre

Margery Road, Dagenham, Essex RM8 3AX

020 8227 2033

localstudies@lbbd.gov.uk

www.housecollection.co.ukvalence

Guide Last Updated: 08/06/2017

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Access Guide

  • Services / facilities within the building include Archives and Local Studies Centre, The Oasis Cafe, meeting/training rooms and a gift shop.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Chadwell Heath.

  • The nearest underground station is Becontree.

  • Monday Closed.

  • Tuesday 10:00 - 16:00.

  • Wednesday 10:00 - 16:00.

  • Thursday 10:00 - 16:00.

  • Friday 10:00 - 16:00.

  • Saturday 10:00 - 16:00.

  • Sunday Closed.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 2 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 340cm x 540cm (11ft 2in x 17ft 9in).

  • The nearest designated bay is 28m (31yd) from the main entrance.

  • The furthest designated bay is 30m (33yd) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • The car park surface is tarmac.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the venue.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • The doors are push pad operated.

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  • The reception desk is 1m (3ft 3in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk has a lowered section.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

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  • The reception desk is 14m (15yd) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk has a lowered section.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

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  • The following information is for the cafe.

  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the counter.

  • Food or drinks cannot be brought to the table.

  • There is not a lowered section at the service counter.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 3m (3yd 10in) from the main entrance.

  • The distance between the floor and the lowest table is 69cm (2ft 3in).

  • The distance between the floor and the highest table is 69cm (2ft 3in).

  • Menus are not available in Braille.

  • Menus are available in large print.

  • Picture menus are available.

  • The type of food served here is snacks.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 4m (4yd 1ft) from the main entrance.

  • This accessible toilet is located ahead as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 158cm x 218cm (5ft 2in x 7ft 2in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 79cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • The accessible toilet has a ceiling hoist that covers the toilet, sink and baby change facilities.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located within the adapted toilet.

  • The height of the baby change table once extended is 92cm (3ft).

  • Inside the venue, there is level access to the baby change facility.

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  • Standard toilets are available.

  • The female and male toilets are located ahead as you enter.

  • The female and male toilets are 4m (13ft 1in) from the main entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.