Valence House Museum

Becontree Avenue, Dagenham, Essex RM8 3HT

020 8227 5293

valencehousemuseum@lbbd.gov.uk

www.lbbd.gov.uk/valence

Guide Last Updated: 17/05/2018

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Access Guide

  • The venue is situated within the centre of the town.

  • This venue is situated in Dagenham.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Chadwell Heath.

  • The nearest underground station is Dagenham Heathway.

  • Monday Closed.

  • Tuesday 10:00 - 16:00.

  • Wednesday 10:00 - 16:00.

  • Thursday 10:00 - 16:00.

  • Friday 10:00 - 16:00.

  • Saturday 10:00 - 16:00.

  • Sunday Closed.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 2 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 220cm x 440cm (7ft 3in x 14ft 5in).

  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.

  • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are loose chippings.

  • The car park surface is loose chippings.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the venue.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are single width.

  • The doors are heavy.

  • The door opening is 94cm (3ft 1in) wide.

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  • There are steps to access this area / service.

  • The steps are located in front of the entrance.

  • There is / are 1 step(s) to the area / service.

  • The steps are clearly marked.

  • The steps are shallow.

  • The steps do not have handrails.

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  • There is not level access to the service.

  • There is not a hearing assistance system.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in the left side corridor as you enter.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The width of the ramp or slope is 87cm (2ft 10in).

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

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  • There is a lift for public use.

  • The lift is located at the end of the right side corridor as you enter.

  • The lift is a platform lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 24m (26yd) from main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 95cm x 140cm (3ft 1in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the step.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The width of the ramp or slope is 79cm (2ft 7in).

  • There are steps to access this area / service.

  • The steps are located leading up to some of the exhibition.

  • There is / are 1 step(s) to the area / service.

  • Lighting levels at the steps are low.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do not have handrails.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down to the gardens.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • There are steps to access this area / service.

  • The steps are located leading down to the galleries.

  • There is / are 4 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are not clearly marked.

  • The steps are deep.

  • The steps do not have handrails.

  • The steps lead to half of the first floor galleries.

  • These galleries are the River Industries Gallery, Rural Life Gallery, Barking New Town Gallery and also the standard toilet.

  • The exhibits in the galleries can be viewed digitally in the O'Leary Gallery which is on the accessible first floor area.

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  • Exhibits can be audio described.

  • Tactile signage for exhibits is not available.

  • The availability of tactile signage does not depend on exhibition.

  • Touch tours are not available.

  • Video tours are available.

  • There is not a hearing assistance system.

  • There is not a wheelchair to borrow.

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  • There are accessible toilet facilities located within the Valence House Visitor Centre opposite the museum.

  • Standard toilets are available.

  • The unisex toilets are located on the first floor.

  • Unisex toilets are 25m (27yd) from the lift.

  • Inside the venue, there is not level access to the unisex toilet.

  • Lighting levels are bright.

  • Baby change facilities are not located within the venue.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.