Heathway Shopping

Heathway, Dagenham, Essex RM10 8RE

020 8593 1035

themalldagenham@aol.com

www.heathwayshoppingcentre.co.uk/

Guide Last Updated: 08/06/2017

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Access Guide

  • The venue is situated within the centre of the town.

  • This venue is situated in Dagenham.

  • The venue is situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Dagenham Dock.

  • The nearest underground station is Dagenham Heathway.

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 17:30.

  • Friday 09:00 - 17:30.

  • Saturday 09:00 - 17:30.

  • Sunday 10:00 - 16:00.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the back of the venue.

  • The car park type is multi-storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 8 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 3.2m x 4m (10ft 5in x 13ft 1in).

  • The nearest designated bay is 120m (131yd) from the car park entrance.

  • The furthest designated bay is 142m (155yd) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • There is not a designated drop off point.

  • The Blue Badge bays are located on level 5.

  • Level 5 is where the entrance to the shopping centre is located.

  • The Blue Badge bays are located on level 5.

  • Level 5 is where the entrance to the shopping centre is located.

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  • The floors which are accessible by stairs are G-1-2-3-4-5-6.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is low.

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  • There is a lift for public use.

  • The lift is located in the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1-3-5-7.

  • The lift is 120m (131yd) from car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 105cm (3ft 5in).

  • The dimensions of the lift are 160cm x 192cm (5ft 3in x 6ft 4in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is low.

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  • This information is for the entrance located at the rear of the shopping centre.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 227cm (7ft 5in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • This information is for the entrance located at the front of the shopping centre on Heathway.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • There is an identical entrance located further along Heathway.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • The reception desk is 1m (3ft 3in) from the car park entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is not level access to reception if using the main entrance.

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  • There is not level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in the main corridor.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 3m (3yd 10in) from the car park entrance.

  • This accessible toilet is located on the right as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a sliding bolt.

  • The width of the accessible toilet door is 83cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 148cm x 245cm (4ft 10in x 8ft).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 145cm (4ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are not available.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 50cm (1ft 8in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 120cm (3ft 11in).

  • There is not a towel dispenser.

  • There is not a toilet roll holder.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There is not level access to the accessible toilet if using the main entrance.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 94cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

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  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is not normally on duty.