Harrods

87-135 Brompton Road, Knightsbridge, London SW1X 7XL

020 7730 1234

www.harrods.com

Guide Last Updated: 13/09/2013

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Access Guide

  • Monday 10:00 - 20:00.

  • Tuesday 10:00 - 20:00.

  • Wednesday 10:00 - 20:00.

  • Thursday 10:00 - 20:00.

  • Friday 10:00 - 20:00.

  • Saturday 10:00 - 20:00.

  • Sunday 11:30 - 18:00.

  • The venue is situated within the centre of the city.

  • This venue is situated in London.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Victoria.

  • The nearest underground station is Knightsbridge.

  • Knightsbridge is on the Piccadilly Line.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is underground.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • The car park is in Brompton Place.

  • There are 0 designated parking bay(s) within the car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are level changes with no dropped kerbs.

  • The car park surface is concrete.

  • There is not a dropped kerb / non stepped access from the car park to the venue.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • There is a valet parking service available at this car park.

  • This information is for the entrance located at the rear of the building.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 132cm (4ft 4in) wide.

  • There are 11 entrances in to the store numbered 1 to 11.

  • 1, 2 and 11 are accessed by medium steps.

  • There are doormen available to assist on doors 3, 5 and 10.

  • This information is for the entrance located at the rear of the building.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 176cm (5ft 9in) wide.

  • There is a second set of doors.

  • The doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 132cm (4ft 4in) wide.

  • This information is for the entrance located at the side of the building.

  • There is level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 132cm (4ft 4in) wide.

  • The reception desk is 45m (49yd) from the Basil Street entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • The customer services can be found on the lower ground floor.

  • The reception desk is 15m (16yd) from the Basil Street entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • There are also information desks at Brompton Road, Hans Crescent and Hans Road entrances.

  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are medium.

  • The scooter can be used in all departments.

  • Customers cannot charge scooters or wheelchairs at the venue.

  • The floors which are accessible by stairs are LG-G-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-G-1-2-3-4-5.

  • The escalators steps are not clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting level is medium.

  • There is a lift for public use.

  • The lift is located to the side of the cosmetics department.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G-1-2-3-4-5.

  • The lift is 35m (38yd) from Basil Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 134cm (4ft 5in).

  • The dimensions of the lift are 215cm x 165cm (7ft 1in x 5ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do not have tactile markings.

  • The lighting level in the lift is medium.

  • There are also lifts available at the entrances on Hans Road and Hans Crescent.

  • The details are the same for all of the lifts.

  • The following information is for the restaurant.

  • Once inside, there is level access to the service.

  • Full table service is available.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 95m (104yd) from the Basil Street entrance.

  • The distance between the floor and the lowest table is 71cm (2ft 4in).

  • The distance between the floor and the highest table is 71cm (2ft 4in).

  • Menus are hand held only.

  • Menus are not available in Braille.

  • Menus are available in large print.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is varied hot and cold meals.

  • There are 28 more restaurants throughout the building, offering a range of different cuisines. .

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 30m (33yd) from the Brompton Road entrance.

  • The accessible toilet is located to the rear of the casual designers department.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 150cm x 216cm (4ft 11in x 7ft 1in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the left.

  • There is a shelf within the accessible toilet.

  • The shelf is higher than 100cm (3ft 3in).

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are medium.

  • There is also an adapted toilet on the second floor, to the rear of the bed linens department.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 80m (87yd) from the Brompton Road entrance.

  • The accessible toilet is located to rear of the pet kingdom department.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is not a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 148cm x 248cm (4ft 10in x 8ft 2in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 81cm (2ft 8in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is higher than 100cm (3ft 3in).

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 43cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The towel dispenser is 149cm (4ft 11in) high.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are medium.

  • There is also an adapted toilet in the female standard toilet, to the rear of the junior collections department.

  • Standard toilets are available.

  • The female and male toilets are located to the rear of the lingerie department.

  • The female and male toilets are 30m (33yd) from the Brompton Road entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located to the rear of the designer collections department.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

  • Staff do receive disability awareness / equality training.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.

  • Staff are Text Relay aware.

  • Plastic cups are not available.

  • Plastic cutlery is not available.

  • Drinking straws are available on request.

  • Children are welcomed at the venue.

  • There are manual wheelchairs available to borrow.

  • Please ask one of the doormen on entrances 3, 5 or 10.