Liverpool ONE

5 Wall Street, Liverpool, Merseyside L1 8JQ

0151 232 3100

enquiries@liverpool-one.com

www.liverpool-one.com

Guide Last Updated: 09/05/2017

Something changed?

Access Guide

  • Monday 09:00 - 20:00..

  • Tuesday 09:00 - 20:00..

  • Wednesday 09:00 - 20:00..

  • Thursday 09:00 - 20:00..

  • Friday 09:00 - 20:00..

  • Saturday 09:00 - 19:00..

  • Sunday 10:00 - 17:00..

  • Monday 09:30 - 20:00..

  • Tuesday 09:30 - 20:00..

  • Wednesday 09:30 - 20:00..

  • Thursday 09:30 - 20:00..

  • Friday 09:30 - 20:00..

  • Saturday 09:00 - 19:00..

  • Sunday 11:00 - 17:00..

  • The venue is situated within the centre of the city.

  • This venue is situated in Liverpool.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is James Street.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • The car park is at the front of the venue.

  • The car park type is multi storey.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 300cm x 580cm (9ft 10in x 19ft 0in).

  • The nearest designated bay is 7m (22ft 12in) from the car park entrance.

  • The furthest designated bay is 75m (82yd) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 210.

  • There is not a designated drop off point.

  • The car park detailed is the main Liverpool One Car Park which is accessed from Strand Street.

  • Additional car parks are available at John Lewis and off Paradise Street and Hanover Street.

  • This information is for the entrance located on level 4 of the car park.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • This entrance gives access to the upper level.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the shopping mall from the car park.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • This information is for the entrance located in Lord Street.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading to the upper level.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • This information is for the entrance located near the Paradise Street Transport Interchange.

  • There is level access into the venue.

  • The main doors open (no doors).

  • This access point gives access to the lower level of Liverpool One.

  • There are many similar access points in Paradise Street, Church Street and off Hanover Street.

  • This information is for the entrance located in Church Street.

  • There is level access into the venue.

  • The main doors open (no doors).

  • This information is for the entrance located in Wall Street.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 114cm (3ft 9in) wide.

  • The desk is 4m (4yd 1ft) from the Information Centre entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high (110cm+).

  • The desk has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The hearing system is available only on request.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers cannot charge scooters or wheelchairs at the venue.

  • The are moderate slopes on the lower level malls near to the Hanover Street and Church Street access points.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located between Chavasse Park and the leisure complex.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There are steps to access this area / service.

  • The steps are located between Chavasse Park and the leisure complex.

  • There is / are 9 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp is used to bypass the steps.

  • The floors which are accessible by stairs are lower level - upper level - leisure level.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are lower level - upper level - leisure level.

  • The head and foot of the escalators are not clearly marked.

  • The floors which are accessible by stairs are 1-2-3-4.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • There is a lift for public use.

  • The lift is located next to Debenham's, off Lord Street.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are lower level - upper level - leisure level.

  • The lift is 40m (44yd) from Lord Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 108cm (3ft 7in).

  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).

  • There are separate entry and exit doors in the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

  • There is a lift for public use.

  • The lift is located just beyond the car park entrances.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1-2-3-4.

  • The lift is 6m (19ft 8in) from car park entrances.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 130cm x 200cm (4ft 3in x 6ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

  • The facility is located in the Information Centre.

  • The facility is 13m (14yd) from the Information Centre entrance.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is not a radar key.

  • The key can be obtained from the toilet attendant.

  • The dimensions of the facility are 210cm x 340cm (6ft 11in x 11ft 2in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is wall mounted.

  • The length of the bench is 180cm (5ft 11in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers the changing bench and the toilet.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 170cm (5ft 7in).

  • The transfer space on the right as you face the toilet is 75cm (2ft 6in).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on both sides.

  • The type of sink is fixed.

  • Wall mounted hand rails are available at the sink.

  • As you face the sink, rails are available on the left.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

  • It is not a push button style alarm.

  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 10m (10yd 2ft) from the Information Centre entrance.

  • This accessible toilet is located in the Information Centre in Wall Street.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the toilet attendant.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 100cm (3ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is sensor.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 51cm (1ft 8in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • There is an additional accessible toilet in the Liverpool One Car Park which was closed for refurbishment at the time of research.

  • Standard toilets are available.

  • The female and male toilets are located in the Information Centre.

  • The female and male toilets are 15m (16yd) from the Information Centre Entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in a separate room next to the toilets.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • Additional baby change facilities are provided in the changing places facility and the standard toilets.

  • Ambulant toilet cubicles are provided in the standard toilets.

  • The photographs show the standard male toilet cubicles.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is normally on duty.

  • Staff are trained to BSL level (unknown at time of research).

  • The photograph shows a slope in one of the lower level malls.