White Rose Shopping Centre

Dewsbury Road, Leeds, Yorkshire LS11 8LU

0113 229 1234

whiterose@landsecurities.com

www.white-rose.co.uk

Guide Last Updated: 22/12/2017

Something changed?

Access Guide

  • Monday 10:00 - 20:00.

  • Tuesday 10:00 - 20:00.

  • Wednesday 10:00 - 20:00.

  • Thursday 10:00 - 21:00.

  • Friday 10:00 - 20:00.

  • Saturday 09:00 - 19:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated outside the centre of the city.

  • This venue is situated in Leeds.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest National Rail station is Cottingley.

  • There is a bus stop within 150m (164yds) of the venue.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).

  • The nearest Blue Badge bay is 3m (3yd 10in) from the car park 1 entrance.

  • The furthest Blue Badge bay is 57m (62yd 1ft) from the car park 4-5 entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • There are 6 car parks in total surrounding the shopping centre.

  • The designated parking bays are located outside each of the entrances which lead from the car parks into the shopping centre.

  • There are bollards between some of the car parks and the entrances.

  • The minimum width between the bollards is 162cm.

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  • This information is for the entrance located at the front of the shopping centre, in car park 1-2.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 112cm (3ft 8in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 104cm (3ft 5in).

  • There are bollards in front of this entrance.

  • The minimum width between the bollards is 116cm.

  • This entrance opens directly into the lower floor.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is easy.

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  • This information is for the entrance located in car park 3.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 77cm (2ft 6in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 74cm (2ft 5in).

  • There are bollards in front of this entrance.

  • The minimum width between the bollards is 116cm.

  • There are 2 sets of automatic doors, one at either side of the entrance.

  • There are also 4 sets of double doors that open both ways and are 160cm in width.

  • This entrance opens directly into the lower floor.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is easy.

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  • This information is for the entrance located in car park 4-5.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 105cm (3ft 5in).

  • There are 2 automatic doors at this entrance.

  • There are also 2 heavy double doors that open towards you (pull), which are 210cm in width.

  • This entrance gives direct access to the Food Court on the upper level.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is easy.

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  • This information is for the entrance located in car park 5-6.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 86cm (2ft 10in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 86cm (2ft 10in).

  • There are 2 automatic doors available at the main and second set of entrances.

  • There are also 2 double doors that open both ways, and are 128cm in width.

  • This entrance opens directly into the upper floor.

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  • The desk/counter is 8m (8yd 2ft) from the South Mall lift.

  • There is level access to the desk/counter from the entrance.

  • Level access to the desk/counter is via lift.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • The desk/counter is staffed.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

  • There is sufficient space to write or sign documents on the desk/counter.

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  • There is level access to the service(s).

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the shopping centre.

  • The lighting levels are medium.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers cannot charge scooters or wheelchairs at the venue.

  • Wayfinding signage is available.

  • No Braille signage is available.

  • No tactile signage is available.

  • No pictorial signage is available.

  • The type of flooring in walkways and corridors is tiles and concrete.

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  • The floors which are accessible by stairs are Lower and Upper.

  • The stairs are located ahead as you enter the car park 5-6 entrance.

  • The stairs are approximately 11m from the car park 5-6 entrance.

  • There are 15+ steps between floors.

  • The lighting levels are medium.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are Lower and Upper.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located ahead as you enter the car park 5-6 entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G and 1.

  • The lift is approximately 16m (17yd 1ft) from the car park 5-6 entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 151cm x 185cm (4ft 11in x 6ft 1in).

  • The clear door width is 107cm (3ft 6in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lower level is known as floor G and upper level known as floor 1 for the lift.

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  • There is a lift for public use.

  • The lift is located in the centre of the shopping centre, to the left as you exit the south mall lift.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G and 1.

  • The lift is approximately 167m (182yd 1ft) from the south mall lift.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 171cm x 163cm (5ft 7in x 5ft 4in).

  • The clear door width is 110cm (3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lower level is known as floor G and upper level known as floor 1 for the lift.

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  • The following information is for the restaurant.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 13m (14yd 8in) from the Central Atrium lift.

  • The distance between the floor and the lowest table is 73cm (2ft 5in).

  • The distance between the floor and the highest table is 111cm (3ft 8in).

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • There is ample room for a wheelchair user to manoeuvre.

  • Menus are hand held and wall.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • The balcony is a food court.

  • There are a variety of restaurants and fast food outlets.

  • The seating is located in the centre of the food court with fast food counters and restaurants around the sides.

  • The seating is designated for different outlets.

  • The fixed tables and seating vary between seating areas.

  • The heights of the tables vary between seating areas.

  • The type of menus available varies between outlets.

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  • This information is for the entrance located on the left as you enter from the car park 5-6 entrance.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • There are no doors at this entrance.

  • The width of the door opening is 209cm.

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  • Route maps are available.

  • Manual wheelchairs are available.

  • Powered wheelchairs are available.

  • Powered scooters are available.

  • Equipment does have to be booked in advance.

  • There is not a hire charge.

  • Escorts are not normally available to assist around town / city.

  • Trained escorts are not available for people with a visual impairment.

  • Trained escorts are not available for people with a hearing impairment.

  • Monday 10:00 - 19:30.

  • Tuesday 10:00 - 19:30.

  • Wednesday 10:00 - 19:30.

  • Thursday 10:00 - 20:30.

  • Friday 10:00 - 19:30.

  • Saturday 09:00 - 18:30.

  • Sunday 11:00 - 16:30.

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  • There is a Quiet Room located to the left as you enter the car park 5-6 entrance.

  • The door opens by sliding.

  • The door is heavy.

  • The width of the opening is 88cm.

  • The door is signed with tactile and written signage.

  • There are seats in the Quiet Room.

  • The seats have armrests.

  • There is ample room for a wheelchair to manoeuvre in the Quiet Room.

  • There are Wudu washing facilities in the Quiet Room.

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  • This information is for the entrance located on the upper level, off the balcony and beyond the toilets.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The height of the bell/buzzer is 123cm (4ft).

  • The main door(s) open(s) away from you (push).

  • The door(s) is/are double width.

  • The door(s) is/are heavy.

  • The width of the door opening is 164cm.

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  • The desk/counter is 3m (3yd 10in) from the Management Suite entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is low (76cm or lower).

  • The desk/counter is staffed.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

  • There is sufficient space to write or sign documents on the desk/counter.

  • There is seating in the reception area.

  • The seats have armrests.

  • There are tables in the reception area.

  • The height of the tables is 35cm.

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  • The facility is located on the upper level, to the left as you enter the car park 5-6 entrance.

  • The facility is approximately 9m (9yd 2ft) from the car park 5-6 entrance.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is a radar key.

  • The key can be obtained from the Customer Service Centre.

  • The dimensions of the facility are 302cm x 387cm (9ft 11in x 12ft 8in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is free standing.

  • The length of the facility changing bench is 198cm (6ft 6in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 105cm (3ft 5in).

  • The transfer space on the right as you face the toilet is 70cm (2ft 4in).

  • Wall mounted grab rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rail(s) is/are on both sides.

  • The type of wash basin is adjustable.

  • Wall mounted grab rails are not available at the wash basin.

  • Disposal facilities are available.

  • A privacy screen is available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

  • It is a push button style alarm.

  • The height of the emergency alarm is 113cm.

  • There is a height adjustable shower head between the toilet and the changing bench.

  • The shower controls are lever twist.

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  • Accessible shower facilities are available.

  • The accessible shower(s) surveyed is/are located in the North Mall accessible toilet.

  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip down seat.

  • The height of the seat is 47cm (1ft 7in).

  • Other facilities available include; a dropdown rail and fully functional emergency alarm.

  • There is level access to the services from the accessible shower facilities.

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  • Shower facilities are available.

  • The shower(s) surveyed is/are located to the left as you enter the car park 5-6 entrance.

  • There is level access to the services from the shower facilities.

  • The shower head is fixed.

  • The shower controls are push button.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 7m (7yd 1ft) from the car park 5-6 entrance.

  • This accessible toilet is located on the upper level, to the left as you enter from the car park 5-6 entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens by sliding.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 188cm x 227cm (6ft 2in x 7ft 5in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 125cm (4ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 116cm (3ft 10in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 88cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are not available within this accessible toilet.

  • There is also a push style emergency alarm which is located within 10cm from the floor and covers the entire toilet cubicle.

  • There is an additional smaller cubicle in the same location with transfer space on the left.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 217m (237yd 11in) from the South Mall lift.

  • This accessible toilet is located to the rear left of the lower level of the shopping centre as you exit the South Mall lift, towards the car park 3 entrance.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is light.

  • The dimensions of the accessible toilet are 290cm x 226cm (9ft 6in x 7ft 5in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 200cm (6ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 81cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are not available within this accessible toilet.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 40m (43yd 2ft) from the central atrium lift.

  • This accessible toilet is located to the rear left of the balcony area of the upper level as you exit the central atrium lift.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is light.

  • The dimensions of the accessible toilet are 160cm x 214cm (5ft 3in x 7ft).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 91cm (2ft 12in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 91cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 92cm (3ft).

  • There is an additional accessible toilet with baby change facilities but with transfer space on the left.

  • There is an additional accessible toilet without baby change, and with transfer space on the left (photographs 4 and 5).

  • The accessible toilet without baby change is for disabled people only and requires a radar key.

  • The radar key can be obtained from Customer Services or the Management Suite.

  • There is also a push style emergency alarm which is located within 10cm from the floor and covers the entire toilet cubicle.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the rear left of the lower level of the shopping centre as you exit the South Mall lift, towards the car park 3 entrance.

  • The female and male toilets are approximately 215m (235yd 5in) from the South Mall lift.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are medium.

  • There is a lowered sink in the standard toilets.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located to the rear left of the balcony area of the upper level as you exit the central atrium lift.

  • The female toilet(s) is/are approximately 44m (48yd 4in) from the central atrium lift.

  • Inside the venue, there is level access to the female toilet(s).

  • An ambulant toilet cubicle with wall mounted grab rails is not available.

  • Lighting levels are medium.

  • The male toilet facilities that were surveyed are located to the rear left of the upper level as you exit the central atrium lift.

  • The male toilet(s) is/are approximately 38m (41yd 1ft) from the central atrium lift.

  • Inside the venue, there is level access to the male toilet(s).

  • An ambulant toilet cubicle with wall mounted grab rails is not available.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the family toilets, to the rear left of the balcony area of the upper level as you exit the central atrium lift.

  • The height of the baby change table once extended is 95cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

  • There is a lowered sink in the standard toilets.

  • There are 2 family toilets in the same area (photographs 4 and 5).

  • The family toilets have two toilets, a sink, and a baby change.

  • The height of the baby change when extended is 89cm.

  • There are additional standard toilets available in the South Mall on the upper level.

  • The toilets are 5 metres away from the car park 5-6 entrance.

  • There are also additional standard toilets available in the North Mall, 22 metres away from the car park 3 entrance on the right as you enter.

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  • There is a baby change room located on the upper level of the South Mall, to the left as you enter the building.

  • The baby change room is 4m from the car park 5-6 entrance.

  • There is level access to the baby change room.

  • The door to the baby change room opens by sliding.

  • The door is heavy.

  • The clear door width is 88cm.

  • The door does not lock.

  • There is no seating in the baby change room.

  • There is a sink.

  • The height of the sink is 90cm.

  • There are two baby change mats.

  • The height to the baby change mats is 106cm.

  • There are coat hooks.

  • The coat hooks are not within 120cm from the floor.

  • There is a similar baby change room on the lower level of the North Mall next to the accessible toilet (photographs 3 and 4).

  • The door to the baby change in the North Mall opens outwards and is heavy.

1
2
3
4
  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is not normally on duty.

  • Staff are Text Relay aware.