West 12 Shopping Centre

Shepherds Bush Green, Shepherds Bush, London W12 8PP

020 8746 0038

comments@west12shopping.com

www.west12shopping.com

Guide Last Updated: 22/12/2017

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Access Guide

  • Monday 06:00 - 00:30.

  • Tuesday 06:00 - 00:30.

  • Wednesday 06:00 - 00:30.

  • Thursday 06:00 - 00:30.

  • Friday 07:30 - 02:30.

  • Saturday 07:30 - 00:30.

  • Sunday 06:30 - 00:30.

  • The venue is situated within the centre of the town.

  • This venue is situated in Shepherd's Bush.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest National Rail station is Shepherd's Bush.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest underground station is Shepherd's Bush.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is is access via Charecroft Way.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).

  • The nearest Blue Badge bay is 40m (43yd 2ft) from the the Car Park Entrance.

  • The furthest Blue Badge bay is 65m (71yd 3in) from the the Car Park Entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 200cm (6ft 7in).

  • There is not a designated drop off point.

  • This service is open 24 hours.

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  • This information is for the entrance located car park.

  • There is level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 176cm (5ft 9in).

  • This entrance opens into the 1st floor of the shopping centre.

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  • This information is for the entrance located at the front of the centre.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The automatic doors are push pad activated.

  • The width of the door opening is 150cm (4ft 11in).

  • There are also 5 sets of double heavy doors that open towards you, which are 150cm wide.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located immediately beyond the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

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  • This information is for the entrance located at the side of the centre.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 145cm (4ft 9in).

  • There are also 2 double width heavy doors that open towards you, which are 146cm in width.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope does bypass the step(s).

  • The ramp/slope is located immediately beyond the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • The width of the ramp/slope is 115cm (3ft 9in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located either side of the ramp.

  • There is/are 4 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The steps and ramp have anti-slip strips.

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  • This information is for the entrance located at the rear of the centre.

  • There is level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 176cm (5ft 9in).

  • There is a small raised threshold in the doorway.

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the shopping centre.

  • The lighting levels are varied.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers cannot charge scooters or wheelchairs at the venue.

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  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G, 1 and 2.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are bright.

  • Level 2 is for the Vue Cinema only.

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  • Escalators can be used to access other floors.

  • The escalator(s) is/are located immediately beyond the Shepherds Bush Green entrance.

  • The escalator(s) is/are clearly visible from the entrance.

  • The escalators go both up and down.

  • The floors which are accessible by escalator(s) are G and 1.

  • The escalator(s) steps are not clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • The lighting levels at the escalator(s) are good.

  • There is a lift for public use.

  • The lift is located on the main concourse.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G, 1 and 2.

  • The lift is approximately 40m (43yd 2ft) from the Shepherd's Bush Green entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).

  • The clear door width is 80cm (2ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is bright.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 43m (47yd 1in) from the Rockley Road entrance.

  • This accessible toilet is located on the left when you enter via the Rockley Road entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 230cm x 250cm (7ft 7in x 8ft 2in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 150cm (4ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 97cm.

  • The contrast between the internal door and wall is poor.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left when entering via Rockley Road.

  • The female and male toilets are approximately 43m (47yd 1in) from the Rockley Road entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the toilets.

  • The height of the baby change table once extended is 95cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

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  • There is a parent and baby room for public use.

  • The parent and baby room is located to the left when entering via Rockley Road.

  • The parent and baby room is approximately 41m from the Rockley Road entrance.

  • There is step-free access to the parent and baby room.

  • Staff do not need to be notified for use of the room.

  • There is pictorial and written text signage on or near the parent and baby room door.

  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.

  • The baby change table is not height adjustable.

  • The height of the baby change table once extended is 93cm (3ft 1in).

  • There are disposal facilities in the parent and baby room.

  • There is a wash basin in the parent and baby room.

  • The height of the wash basin is 85cm.

  • The wash basin tap type is twist/turn.

  • There is/are not chair(s) in the parent and baby room.

  • There is a toilet in the parent and baby room.

  • There is not a flashing fire alarm beacon within the room.

  • The lighting levels are good.

  • There is also a children's toilet within this facility.

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  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • Water bowls for assistance dogs are available.

  • There is not a dog toilet or toileting area.

  • A member of staff trained in BSL skills is not normally on duty.

  • Staff are Text Relay aware.

  • The centre has a child safety scheme called 'Little Shopper Stay Safe'.

  • Customers can obtain free wristbands for their child on which they can write contact numbers should their child get lost.

  • There are Little Shopper signs around the centre where children can be taught to go to if they become separated from parents.