One New Change

1 New Change, City of London, London EC4M 9AF

020 7002 8900

enquiries@onenewchange.com

www.onenewchange.com

Guide Last Updated: 03/02/2017

Something changed?

Access Guide

  • One New Change has a total of eight floors comprising of offices on the top four floors, a public terrace at roof level on the sixth floor, and shops on the Lower Ground, Ground and First Floor. .

  • The general public are not able to access the second, third, fourth or fifth floor without a swipe card as offices are located on these floors.

  • There are a number of venues available throughout the centre. For more information please visit the One New Change website.

  • Monday 10:00 - 19:00.

  • Tuesday 10:00 - 19:00.

  • Wednesday 10:00 - 19:00.

  • Thursday 10:00 - 20:00.

  • Friday 10:00 - 19:00.

  • Saturday 10:00 - 18:00.

  • Sunday 12:00 - 18:00.

  • The venue is situated within the centre of the city.

  • This venue is situated in London.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest National Rail station is Cannon Street.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest underground station is St. Paul's.

  • The nearest DLR station is Bank.

  • The venue does not have its own car park.

  • There is not a car park for public use within 200m (approx).

  • On street marked Blue Badge bays are available.

  • The dimensions of the marked Blue Badge bays are 189cm x 754cm (6ft 2in x 24ft 9in).

  • On street Blue Badge parking is located on Watling Street, to the right when facing the Watling Street entrance.

  • Clearly signed and / or standard marked parking bays are available.

  • Standard marked parking bays are located on Watling Street.

  • There is not a designated drop off point.

  • The standard on street parking is one long strip.

  • This information is for the entrance located on Watling Street.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 157cm (5ft 2in) wide.

  • There are two identical entrances to gain access to the main reception.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The desk is 4m (4yd 1ft) from the main reception entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high (110cm+).

  • The desk has a low (76cm or lower) section.

  • The desk is generally staffed.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The hearing system is available only on request.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • There is not a bell to attract attention.

  • There is sufficient space to write or sign documents on the desk.

  • This information is for the entrance located on Cheapside.

  • There is not level access into the venue.

  • There are no doors at this entrance.

  • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 144cm.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp or slope is easy.

  • This information is for the entrance located on New Change.

  • There is not level access into the venue.

  • There are no doors at this entrance.

  • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 150cm.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • This information is for the entrance located on Bread Street.

  • There is not level access into the venue.

  • There are no doors at this entrance.

  • Bollards are located in the walkway of the entrance. The minimum width between the bollards is 146cm.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp or slope is easy.

  • This information is for the entrance located on Watling Street.

  • There is not level access into the venue.

  • There are no doors at this entrance.

  • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 154cm.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp or slope is easy.

  • There is not level access to the service.

  • There is not a hearing assistance system.

  • This venue does not play background music/noise.

  • The lighting levels are varied.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers cannot charge scooters or wheelchairs at the venue.

  • Route finding signage is available.

  • No Braille signage is available.

  • No tactile signage is available.

  • Pictorial signage is available.

  • The type of flooring in walkways and corridors is tiles.

  • Seating is available throughout the centre.

  • Cash machines are available within the centre.

  • There is signage on the lower ground and first floor with arrows, giving directions to public toilets.

  • There is a ramp or slope to access this service.

  • The ramp or slope does bypass the step(s).

  • The ramp or slope is located to the left as you enter the roof terrace.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on the right going up.

  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located to the left as you enter the roof terrace.

  • There is / are 2 step(s) to the area / service.

  • The step(s) is / are clearly marked.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There are a number of steps and ramps/slopes on the roof terrace.

  • Some of the level changes have three steps and some have two steps, all steps are medium height.

  • The ramps/slopes along the left side going up overcome all of the steps.

  • The floors which are accessible by stairs are LG-G-1.

  • There are 15+ steps between floors.

  • The lighting levels are medium.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-G-1.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

  • The main staircase is located in the middle of the centre. This gives access to the lower ground, ground & first floors.

  • There are two escalators located nearest to the Bread Street entrance and a set of escalators located at the New Change entrance.

  • There is a lift for public use.

  • The lift is located in the centre of One New Change.

  • The floors which are accessible by this lift are LG-G-1-6.

  • The lift is 32m (34yd 2ft) from the Bread Street entrance.

  • The dimensions of the lift are 166cm x 234cm (5ft 5in x 7ft 8in).

  • The clear door width is 120cm (3ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting levels in the lift are bright.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • This lift gives access to level 6 of the shopping centre, which is the roof terrace.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 24m (26yd 9in) from the lift.

  • This accessible toilet is located on the lower ground floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 89cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 149cm x 221cm (4ft 11in x 7ft 3in).

  • Floor manoeuvring space is clear in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 84cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 95cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 42m (45yd 2ft) from the lift.

  • This accessible toilet is located on the first floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 89cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 150cm x 223cm (4ft 11in x 7ft 4in).

  • Floor manoeuvring space is clear in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 84cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 89cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Standard toilets are available.

  • The female and male toilets are located on the lower ground floor.

  • The female and male toilets are 21m (22yd 2ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located on the lower ground floor, next to the accessible toilet in a separate mother & baby room.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

  • Standard toilets are available.

  • The female and male toilets are located on the first floor.

  • The female and male toilets are 47m (51yd 1ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located on the first floor, next to the accessible toilet in a separate mother & baby room.

  • The height of the baby change table once extended is 96cm (3ft 2in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

  • Staff do receive disability awareness / equality training.

  • Staff do not receive Deaf Awareness training.

  • Water bowls for assistance dogs are available.

  • There is not a dog toilet or toileting area.

  • A member of staff trained in BSL skills is not normally on duty.