Galleria

Comet Way, Hatfield, Hertfordshire AL10 0XR

01707 256 860

thegalleria@landsecurities.com

www.thegalleria.co.uk

Guide Last Updated: 22/12/2017

Something changed?

Access Guide

  • The Galleria is situated over the A1 motorway.

  • The venue has 4 car parks.

  • The main car parks with designated Blue Badge parking have been featured in the guide.

  • There is further parking available in the Piazza Car Park, which has a height restriction barrier of 2.2m (7ft 2in).

  • There are a number of venues available throughout The Galleria. Please refer to The Galleria website for further details.

  • Monday 10:00 - 20:00.

  • Tuesday 10:00 - 20:00.

  • Wednesday 10:00 - 20:00.

  • Thursday 10:00 - 20:00.

  • Friday 10:00 - 20:00.

  • Saturday 10:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The Galleria has an Odeon Cinema.

  • Please call 0871 224 4007 for the automated telephone service for information about films and viewing times.

  • There are several restaurants at the Galleria which open between the hours of 11:00-00:00.

  • The venue is situated outside the centre of the town.

  • This venue is situated in Hatfield.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest mainline station is Hatfield.

  • There is a bus stop within 150m (164yds) of the venue.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).

  • The nearest Blue Badge bay is 2m (2yd 7in) from the multi storey car park entrance.

  • The furthest Blue Badge bay is 20m (21yd 2ft) from the multi storey car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 198cm (6ft 6in).

  • Parking is free for Blue Badge holders up to the first 3 hours of a visit.

  • Parking is free to all users after 18:00.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 360cm x 440cm (11ft 10in x 14ft 5in).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are dropped kerbs.

  • The car park surface is block paving.

  • There is a designated drop off point.

  • The drop off point is located at the front of the north entrance.

  • There is a dropped kerb from the drop off point.

  • There is tactile paving on the dropped kerb.

  • Parking is free for Blue Badge holders up to the first 3 hours of a visit.

  • Parking is free to all users after 18:00.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • The car park type is open air/surface.

  • There is/are 0 Blue Badge parking bay(s) within the car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are dropped kerbs.

  • The car park surface is tarmac.

  • There is a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

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  • This information is for the entrance located in the multi storey car park.

  • There is level access into the venue.

  • There are no doors at this entrance.

  • The width of the door opening is 205cm (6ft 9in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are single.

  • The automatic doors are push pad activated.

  • The width of the door opening is 88cm (2ft 11in).

  • The automatic are push pad operated to exit.

  • There are also double width manual doors that open both ways, 174cm in width.

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  • This information is for the entrance located at the south side of the shopping centre.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 145cm (4ft 9in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • This information is for the entrance located at the north side of the shopping centre.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The automatic doors are push pad activated.

  • The door opening is 140cm (4ft 7in) wide.

  • The doors are push pad operated.

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  • There is a ramp or slope to access this service.

  • The ramp or slope does bypass the step(s).

  • The ramp or slope is located leading to the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located leading to the entrance.

  • There is / are 4 step(s) to the area / service.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are medium.

  • The steps do not have handrails.

  • The ramp overcomes the steps.

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  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 168cm (5ft 6in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

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  • This information is for the entrance located at the north side of the venue.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 130cm (4ft 3in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

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  • The desk is 45m (49yd 8in) from the multi storey car park lift.

  • There is level access to reception from the entrance.

  • This is by lift.

  • The reception desk is high (110cm+).

  • The desk has a low (76cm or lower) section.

  • The desk is generally staffed.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is not a bell to attract attention.

  • There is sufficient space to write or sign documents on the desk.

  • Shopmobility scooters are ordered from the Customer Service desk.

  • The Customer Service desk is on the 1st floor.

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  • There is not level access to the service.

  • This venue does play background music.

  • Music is played throughout the general public areas.

  • The lighting levels are bright.

  • Motorised scooters are allowed in public parts of the venue.

  • Scooters are allowed in some parts of the venue.

  • The type of flooring in walkways and corridors is vinyl.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the main walkway.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading from the bridge to the shopping centre.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

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  • There is a ramp or slope to access this service.

  • The ramp or slope does bypass the step(s).

  • The ramp or slope is located at the rear of the play area.

  • The ramp or slope is steep.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does not have handrails.

  • The width of the ramp or slope is 130cm (4ft 3in).

  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located to the side of the play area.

  • There is / are 2 step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium.

  • The steps do not have handrails.

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  • Route maps are not available.

  • Manual wheelchairs are available.

  • Powered wheelchairs are available.

  • Powered scooters are available.

  • Equipment does not have to be booked in advance.

  • There is not a hire charge.

  • Equipment is required to be booked for use at weekends due to increased demand.

  • Bookings are made at the Customer Service desk.

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  • There is a lift for public use.

  • The lift is located at the rear of the venue.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 3, 5 and 6.

  • The lift is approximately 13m (14yd 8in) from the multi storey car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 145cm x 200cm (4ft 9in x 6ft 7in).

  • The clear door width is 105cm (3ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

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  • The floors which are accessible by stairs are lower level - upper level.

  • There are 15+ steps between floors.

  • The lighting levels are bright.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are lower-upper level.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the main walkway.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G and 1.

  • The escalators steps are clearly marked.

  • The lighting levels are medium.

  • There are 5 steps leading up to the escalator.

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  • There is a lift for public use.

  • The lift is located to the left as you enter from the multi storey car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1, 3, 5 and 6.

  • The lift is approximately 10m (10yd 2ft) from the multi storey car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 155cm x 190cm (5ft 1in x 6ft 3in).

  • The clear door width is 105cm (3ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is bright.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

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  • The lift is located at the rear of the venue.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G and 1.

  • The lift is approximately 60m (65yd 1ft) from the restaurant entrance.

  • The dimensions of the lift are 185cm x 175cm (6ft 1in x 5ft 9in).

  • The clear door width is 100cm (3ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is bright.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 5m (5yd 1ft) from the multi storey car park entrance.

  • This accessible toilet is located on the right as you enter the multi storey car park entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 79cm (2ft 7in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 193cm x 180cm (6ft 4in x 5ft 11in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 111cm (3ft 8in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 110cm (3ft 7in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 110cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 25m (27yd 1ft) from the multi storey car park entrance.

  • This accessible toilet is located within the baby changing room on the upper floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 205cm x 260cm (6ft 9in x 8ft 6in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 90cm (2ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 112cm (3ft 8in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 110cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 80cm (2ft 7in).

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 70m (76yd 1ft) from the north entrance.

  • This accessible toilet is located in the middle of the centre, left as you enter via the north entrance.

  • There is not level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 84cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 202cm x 217cm (6ft 8in x 7ft 1in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 132cm (4ft 4in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 110cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilets are available.

  • The female and male toilets are located on the lower level.

  • The female and male toilets are 70m (76yd 1ft) from the north entrance.

  • Inside the venue, there is not level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is not available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located to the right as you enter.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • Standard toilet facilities are available throughout the Galleria.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading to the toilets.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on level 3.

  • The female toilet(s) is/are approximately 5m (5yd 1ft) from the Multi-Storey Entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • This is by lift.

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located on level 5.

  • The male toilet(s) is/are approximately 5m (5yd 1ft) from the Multi-Storey Entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • This is by lift.

  • Lighting levels are bright.

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  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are available in large print on request.

  • Water bowls for assistance dogs are available.

  • There is not a dog toilet or toileting area.

  • Staff who speak different languages are generally on duty.

  • Staff are Text Relay aware.

  • Children are welcomed at the venue.

  • There is a soft play area for children indoor.