Buchanan Galleries

220 Buchanan Street, Glasgow G1 2FF

0141 333 9898

info@buchanangalleries.co.uk

www.buchanangalleries.co.uk

Guide Last Updated: 22/12/2017

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Access Guide

  • Monday 09:00 - 19:00.

  • Tuesday 09:00 - 19:00.

  • Wednesday 09:00 - 19:00.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 19:00.

  • Saturday 09:00 - 19:00.

  • Sunday 10:00 - 18:00.

  • The centre doors open 08.30 Monday-Saturday and 09.30 Sunday.

  • The nearest National Rail station is Queen Street.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest underground station is Buchanan Street.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located adjacent to the centre, off Killermont Street.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 365cm x 505cm (11ft 12in x 16ft 7in).

  • The nearest designated bay is 6m (6yd 1ft) from the car park entrance.

  • The furthest designated bay is 28m (30yd 1ft) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

  • There is not a designated drop off point.

  • There is Blue Badge parking on all levels.

  • There is a combined total of 88 Blue Badge bays available.

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  • This information is for the entrance located on Buchanan Street.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 136cm (4ft 6in) wide.

  • This entrance gives access to lower ground level.

  • There is a range of between 1-10 medium steps with a centre handrail between Buchanan Street and the pavement in front of the centre.

  • Level access is from the pavement on the left as you face the centre.

  • There are a further 6 sets of double manual doors at this entrance.

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  • This information is for the entrance located on Sauchiehall Street.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 118cm (3ft 10in) wide.

  • There are 2 sets of automatic doors and a further 6 sets of double manual doors at this entrance.

  • This entrance gives access to ground floor level.

  • There is a moderate slope leading from this entrance to 1st floor level.

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  • This information is for the entrance located on the bridge leading from the car park.

  • There is not level access into the venue.

  • The main door(s) open away from you (push).

  • The doors are double width.

  • The door(s) is / are permanently held open.

  • The door opening is 157cm (5ft 2in) wide.

  • There is a second set of doors.

  • The door(s) open towards you (pull).

  • The doors are double width.

  • The door(s) is / are permanently held open.

  • The door opening is 170cm (5ft 7in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the bridge leading from the car park.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The ramp does not have handrails.

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  • There is level access to reception from the entrance.

  • This is by lift.

  • The reception desk is medium height (77cm - 109cm).

  • The desk has a low (76cm or lower) section.

  • The desk is generally staffed.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is sufficient space to write or sign documents on the desk.

  • The information desk is on the 1st floor.

  • The information desk is 34m from the ground-first floor lift.

  • The information desk is 38m from the car park entrance.

  • The information desk is 100m from the scenic lifts.

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  • There is not level access to the service.

  • This venue does play background music.

  • Music is played throughout the centre.

  • The lighting levels are bright.

  • Motorised scooters are allowed in public parts of the venue.

  • The type of flooring in walkways and corridors is tiles.

  • There are various easy/moderate slopes throughout the malls.

  • Security staff are willing to aid customers that require assistance.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The lighting levels are medium.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on the right going up.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-G-1-2.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located at the north end of the ground and 1st floor malls.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 105m (114yd 2ft) from the Sauchiehall Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 194cm x 174cm (6ft 4in x 5ft 9in).

  • The clear door width is 110cm (3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • On the first floor this lift is located to the left at the top of the car park entrance slope.

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  • There is a lift for public use.

  • The lift is located to the left inside the Buchanan Street entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G-1-2.

  • The lift is 5m (5yd 1ft) from the Buchanan Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 197cm x 175cm (6ft 6in x 5ft 9in).

  • The clear door width is 109cm (3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lighting level in the lift is low.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

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  • The second floor food court has level access via the lift to Burger King.

  • The self service counters are of medium height.

  • The table heights are, 69cm, 71cm and 73cm.

  • Tables and chairs are not fixed.

  • Plastic cups, cutlery and straws are available on request.

  • There are many further food outlets throughout the shopping centre including various sit-in and takeaway stalls, Starbucks, Caffe Nero and the upper balcony cafe in John Lewis.

  • The lower ground floor Buchanan Street entrance provides level access to Costa, Fuel Juice Bar, Mr Pretzels and Millie's Cookies.

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  • The floors which are accessible by stairs are 2-10.

  • There are 15+ steps between floors.

  • The lighting levels are bright.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The top and bottom steps only are clearly marked.

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  • There is a lift for public use.

  • The lift is located next to the car park stairwell.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1-10.

  • The lift is 60m (65yd 1ft) from the car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 180cm x 169cm (5ft 11in x 5ft 7in).

  • The clear door width is 110cm (3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are not within 120cm from the floor.

  • They are between 100cm and 130cm from the floor.

  • The lighting level in the lift is low.

  • The lift does not have Braille markings.

  • The lift does not have tactile markings.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 37m (40yd 1ft) from the the car park lift.

  • The accessible toilet is located on car park level 2.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 142cm x 206cm (4ft 8in x 6ft 9in).

  • Floor manoeuvring space is clear in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 60cm (1ft 12in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The toilet roll holder is 105cm (3ft 5in) high.

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The height of the sink is 77cm (2ft 6in).

  • The contrast between the internal door and wall is poor.

  • The contrast between the external door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilets are available.

  • The unisex toilets are located on car park level 2.

  • Unisex toilets are 38m (41yd 1ft) from the the car park lift.

  • Inside the venue, there is level access to the unisex toilet.

  • Lighting levels are bright.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • The accessible toilet is 100m (109yd 1ft) from the Sauchiehall Street entrance.

  • The accessible toilet is located on the ground floor mall.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from any member of security.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 100cm (3ft 3in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 143cm x 240cm (4ft 8in x 7ft 10in).

  • Floor manoeuvring space is clear in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 70cm (2ft 4in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are not mirrors.

  • The height of the toilet seat above floor level is 42cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The contrast between the internal door and wall is fair.

  • The contrast between the external door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • The accessible toilet is 6m (6yd 1ft) from the the ground-1st floor lift.

  • The accessible toilet is located on the 1st floor opposite the information desk.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from any member of security.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 100cm (3ft 3in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 136cm x 238cm (4ft 6in x 7ft 10in).

  • Floor manoeuvring space is clear in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 68cm (2ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The height of the sink is 76cm (2ft 6in).

  • The contrast between the internal door and wall is fair.

  • The contrast between the external door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • The accessible toilet is 20m (21yd 2ft) from the scenic lifts.

  • The accessible toilet is located off the food hall on level 2.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 170cm x 205cm (5ft 7in x 6ft 9in).

  • Floor manoeuvring space is clear in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The height of the sink is 79cm (2ft 7in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There are 2 similar accessible toilets here.

  • There is a push pad operated automatic door leading into the accessible toilet area, and a further automatic door to the baby change room.

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  • Standard toilets are available.

  • The female and male toilets are located off the food hall on level 2.

  • The female and male toilets are 13m (14yd 8in) from the scenic lifts.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the 2nd floor accessible toilets.

  • The height of the baby change table once extended is 92cm (3ft).

  • Inside the venue, there is level access to the baby change facility.

  • There are push pad operated doors to the baby changing facilities where there is also a further standard toilet.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • Water bowls for assistance dogs are available.

  • A member of staff trained in BSL skills is not generally on duty.