Bluewater - Rose Gallery

Bluewater Parkway, Greenhithe, Kent DA9 9ST

01322 475 475

BluewaterReception@incentive-fm.com

www.bluewater.co.uk

Guide Last Updated: 22/12/2017

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Access Guide

  • Bluewater has more than 300 stores, over 60 bars, restaurants, cafés and a multi-screen cinema served by 13,000 free car parking spaces and its own bus station.

  • The Bluewater guide has been split into three areas, Guildhall, Rose Gallery and Thames Walk.

  • Each area has its own toilets, lifts, escalators, entrances and car parks.

  • The Ability Plus Shopmobility scheme is in Thames Walk and the changing places facility (known as the High Dependency Unit) is located in Guildhall.

  • There is a separate guide to the Bus Station and Transit Centre.

  • Centre opening times may be extended at peak seasons such as Christmas. Shops, restaurants and services, including the Shopmobility scheme, will also have varying opening hours. .

  • Please see the venue website for details.

  • Monday 10:00 - 21:00.

  • Tuesday 10:00 - 21:00.

  • Wednesday 10:00 - 21:00.

  • Thursday 10:00 - 21:00.

  • Friday 10:00 - 21:00.

  • Saturday 09:00 - 21:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated outside the centre of the town.

  • This venue is situated in Greenhithe, near Dartford.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest National Rail station is Greenhithe for Bluewater.

  • There is a bus stop within 150m (164yds) of the venue.

  • There are bus services connection the train station with Bluewater.

  • Parking is free for all users.

  • The car park is located to the rear left of the venue.

  • The car park type is multi-storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bays within the car park.

  • The dimensions of the designated parking bays are 392cm x 493cm.

  • The nearest designated bay is 11m from the Village car park entrance.

  • The furthest designated bay is 37m from the Village car park entrance.

  • The car park surface is concrete.

  • There is not a designated drop off point.

  • There are designated parking bays on the lower and upper level of the car park.

  • Parent and child bays are available within the car park.

  • There are walkways within the car park leading to the entrances.

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  • Parking is free for all users.

  • The car park is located to the rear left of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bays within the car park.

  • The dimensions of the designated parking bays are 397cm x 486cm.

  • The nearest designated bay is 47m from the Village car park entrance.

  • The furthest designated bay is 66m from the Village car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are dropped kerbs.

  • The car park surface is tarmac.

  • There is not a designated drop off point.

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  • This information is for the entrance located on the lower level of the Rose Gallery car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 203cm (6ft 8in) wide.

  • There is a set of manual doors on either side of the automatic entrance The manual doors open towards you (pull) and are 171cm in width.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is not a level landing at the top of the ramp.

  • The ramp does not have handrails.

  • There is a moderate ramp/slope without handrails, located immediately beyond the entrance.

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  • This information is for the entrance located on the middle level of the Rose Gallery car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 193cm (6ft 4in) wide.

  • There is a set of manual doors on either side of the automatic entrance. The manual doors open towards you (pull) and are 170cm in width.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is not a level landing at the top of the ramp.

  • The ramp does not have handrails.

  • There is a / are step(s) to access this area / service.

  • There are steps located immediately beyond this entrance.

  • The are 15+ medium height (11cm – 17cm) steps with handrails on both sides.

  • The lift located to the left as you enter will overcome these steps.

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  • This information is for the entrance located on the upper level of the Rose Gallery car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 210cm (6ft 11in) wide.

  • There is a set of manual doors on either side of the automatic entrance. The manual doors open towards you (pull) and are 174cm in width.

  • The automatic doors were out of order at the time of surveying (March 2016).

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does not have handrails.

  • There is a moderate ramp/slope with handrails on the right going up, located immediately beyond the entrance.

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  • This information is for the entrance located on the lower level of the shopping centre, within the Winter Garden dining area.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 217cm (7ft 1in) wide.

  • There is a second set of doors.

  • The door(s) open automatically.

  • The doors are double width.

  • The door opening is 244cm (8ft) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The ramp does not have handrails.

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  • This information is for the entrance located on the upper level of the Rose Gallery.

  • There is level access into the venue.

  • The main door(s) open automatically (away from you).

  • The doors are single width.

  • The automatic doors are push pad activated.

  • The door opening is 92cm (3ft) wide.

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  • The desk is 5m (5yd 1ft) from the management suite entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height (77cm - 109cm).

  • The desk does not have a low (76cm or lower) section.

  • The desk is staffed.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is not a bell to attract attention.

  • There is not sufficient space to write or sign documents on the desk.

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  • There is level access to the service.

  • This venue does not play background music/noise.

  • The lighting levels are bright.

  • The type of flooring in walkways and corridors is wood.

  • Monday 08:30 - 18:00.

  • Tuesday 08:30 - 18:00.

  • Wednesday 08:30 - 18:00.

  • Thursday 08:30 - 18:00.

  • Friday 08:30 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the venue.

  • The lighting levels are varied.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers can charge scooters or wheelchairs at the venue.

  • Wayfinding signage is available.

  • No Braille signage is available.

  • No tactile signage is available.

  • Pictorial signage is available.

  • The type of flooring in walkways and corridors is tiles, stone and wood.

  • Various types of seating are available throughout the centre.

  • Cash machines are available within the centre.

  • Mobile phone charging points are available within the centre.

  • Post boxes are available within the centre.

  • A place of quiet (prayer) room is available within the Rose Gallery area.

  • Photo booths are available within the centre.

  • Telephones are available within the centre.

  • There are designated smoking areas available outside some of the entrances.

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  • The floors which are accessible by stairs are Lower Level, Middle Level and Upper Level.

  • There are 15+ steps between floors.

  • The lighting levels are bright.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are Lower Level-Upper Level.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are bright.

  • There are various other sets of staircases within the Rose Gallery area.

  • There are two sets of escalators within the Rose Gallery area.

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  • There is a lift for public use.

  • The lift is located immediately to the left as you enter through any of the Rose Gallery car park entrances.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are Lower Level, Middle Level and Upper Level.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 204cm x 167cm (6ft 8in x 5ft 6in).

  • The clear door width is 138cm (4ft 6in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is low.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • There are two additional similar lifts located within the Rose Gallery area.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 50m (54yd 2ft) from the Winter Garden car park entrance.

  • This accessible toilet is located on the Lower Level of the centre, to the right after the dining area when entering through the Winter Garden car park entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 200cm x 198cm (6ft 7in x 6ft 6in).

  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 133cm (4ft 4in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 107cm (3ft 6in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 78cm (2ft 7in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 96cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • Baby changing facilities are not available within this accessible toilet.

  • There are 2 toilets in this location.

  • The second (to the left, shown in photograph 2) is smaller (150cm x 200cm) and has the transfer space to the right.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 16m (17yd 1ft) from the Rose Gallery upper level car park entrance.

  • This accessible toilet is located on the Upper Level of the Rose Gallery, straight ahead then to the left when entering through the Upper Level car park entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 152cm x 232cm (4ft 12in x 7ft 7in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 85cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 112cm (3ft 8in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 84cm (2ft 9in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 110cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are not available within this accessible toilet.

  • There is a second accessible toilet in this location, with the transfer space to the right (shown in photograph 2).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the Lower Level of the centre, to the right when entering through the Winter Garden car park entrance.

  • The female and male toilets are approximately 50m (54yd 2ft) from the Winter Garden car park entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is not available.

  • Lighting levels are medium.

  • As well as the separate accessible toilet area, there is an accessible toilet located within the female and male standard toilets.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the Upper Level of the Rose Gallery, straight ahead when entering through the upper level car park entrance.

  • The female and male toilets are approximately 16m (17yd 1ft) from the Rose Gallery upper level car park entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • As well as the separate accessible toilet area, there is an accessible toilet located within the female and male standard toilets.

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  • The family toilets and parent and baby care facilities are located on the Lower Level of the Rose Gallery, to the right after the dining areas when entering through the Winter Garden car park entrance.

  • There are 2 larger family toilets within the parent and baby care area.

  • These toilets have a baby change counter 100cm high with a sink and countertop at 90cm.

  • There is a communal baby change area where there are 9 baby change units.

  • One of the baby change units is at the lower height of 82cm with a sink at 69cm from the standard 100cm baby change and 89cm sink (shown in photographs 3 and 4).

  • There is also a separate room for baby feeding with an open area with easy chairs and two private feeding rooms (shown in photographs 5-8).

  • There is a 90cm counter with facilities for bottle warming and microwaves.

  • There is no door and the entrance to the baby change room.

  • The baby feeding room has an automatic door operated by push pad.

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  • There are 2 family rooms located on the Upper Level of the Rose Gallery, straight ahead then to the left when entering through the upper level car park entrance.

  • The height of the baby change tables is 102cm.

  • There are two sinks available in each room: one at 91cm and the other 61cm.

  • There is a standard toilet within the family toilets.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • Water bowls for assistance dogs are available.

  • An assistance dog toileting area can be provided onsite.

  • A member of staff trained in BSL skills is not normally on duty.