Bluewater - Guildhall

Bluewater Parkway, Greenhithe, Kent DA9 9ST

01322 475 475

BluewaterReception@incentive-fm.com

www.bluewater.co.uk

Guide Last Updated: 22/12/2017

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Access Guide

  • Bluewater has more than 300 stores, over 60 bars, restaurants, caf├ęs and a multi-screen cinema served by 13,000 free car parking spaces and its own bus station.

  • The Bluewater guide has been split into three areas, Guildhall, Rose Gallery and Thames Walk.

  • Each area has its own toilets, lifts, escalators, entrances and car parks.

  • The Ability Plus Shopmobility scheme is in Thames Walk and the changing places facility (known as the High Dependency Unit) is located in Guildhall.

  • There is a separate guide to the bus station and transit centre.

  • Centre opening times may be extended at peak seasons such as Christmas. Shops, restaurants and services, including the Shopmobility scheme, will also have varying opening hours.

  • Please see the venue website for details.

  • Monday 10:00 - 21:00.

  • Tuesday 10:00 - 21:00.

  • Wednesday 10:00 - 21:00.

  • Thursday 10:00 - 21:00.

  • Friday 10:00 - 21:00.

  • Saturday 09:00 - 21:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated outside the centre of the town.

  • This venue is situated in Greenhithe, near Dartford.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest National Rail station is Greenhithe for Bluewater.

  • There is a bus stop within 150m (164yds) of the venue.

  • There are bus services linking the rail station with Bluewater.

  • Parking is free for all users.

  • The car park is located to the rear left of the venue.

  • The car park type is multi-storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bays within the car park.

  • The dimensions of the designated parking bays are 393cm x 490cm.

  • The nearest designated bay is 10m from the lower level entrance.

  • The furthest designated bay is 35m from the lower level entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are dropped kerbs.

  • The car park surface is tarmac.

  • There is not a designated drop off point.

  • There are designated parking bays on the lower and upper level of the car park.

  • There are walkways within the car park leading to the entrances.

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  • Parking is free for all users.

  • The car park is located to the rear left of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bays within the car park.

  • The dimensions of the designated parking bays are 396cm x 492cm.

  • The nearest designated bay is 64m from the village car park entrance.

  • The furthest designated bay is 88m from the village car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are dropped kerbs.

  • The car park surface is tarmac.

  • There is not a designated drop off point.

  • Parent and child bays are available within the car park.

  • There is a coach drop off point within this car park.

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  • This information is for the entrance located on the lower level of the Guildhall car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 195cm (6ft 5in) wide.

  • There is a set of manual doors next to the automatic entrance. The manual doors open towards you (pull) and are 170cm in width.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The ramp does not have handrails.

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  • This information is for the entrance located on the middle level of the Guildhall car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 196cm (6ft 5in) wide.

  • There is a set of manual doors on either side of the automatic entrance. The manual doors open towards you (pull) and are 170cm in width.

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  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located immediately beyond the entrance.

  • There is / are 15+ step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The lift located to the right as you enter will overcome these steps.

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  • This information is for the entrance located on the upper level of the Guildhall car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 187cm (6ft 2in) wide.

  • There is a set of manual doors on either side of the automatic entrance. The manual doors open towards you (pull) and are 170cm in width.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The ramp does have handrails.

  • The handrails are on the left going up.

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  • This information is for the entrance located on the lower level of the shopping centre, next to the Village car park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 145cm (4ft 9in) wide.

  • There is a second set of doors.

  • The door(s) open automatically.

  • The doors are double width.

  • The door opening is 150cm (4ft 11in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The ramp does have handrails.

  • The handrails are on both sides.

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  • The desk/counter is 50m (54yd 2ft) from the Guildhall car park - upper level entrance, in Sun Court, opposite John Lewis.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter does not have a low (76cm or lower) section.

  • The desk/counter is staffed.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is not a bell to attract attention.

  • There is sufficient space to write or sign documents on the desk/counter.

  • This temporary information point was due to be replaced by a permanent desk in the same location in November 2017.

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the venue.

  • The lighting levels are varied.

  • Motorised scooters are allowed in public parts of the venue.

  • Customers can charge scooters or wheelchairs at the venue.

  • Wayfinding signage is available.

  • No Braille signage is available.

  • No tactile signage is available.

  • Pictorial signage is available.

  • The type of flooring in walkways and corridors is tiles, stone and wood.

  • Various types of seating are available throughout the centre.

  • Cash machines are available within the centre.

  • Mobile phone charging points are available within the centre.

  • Post boxes are available within the centre.

  • A place of quiet (prayer) room is available within the Rose Gallery area.

  • Photo booths are available within the centre.

  • Telephones are available within the centre.

  • There are designated smoking areas available outside some of the entrances.

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  • The floors which are accessible by stairs are Lower Level, Middle Level and Upper Level.

  • There are 15+ steps between floors.

  • The lighting levels are bright.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are Lower Level-Upper Level.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are bright.

  • There are various other sets of staircases within the Guildhall area.

  • There are two sets of escalators within the Guildhall area.

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  • There is a lift for public use.

  • The lift is located immediately to the right when entering through any of the Guildhall car park entrances.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are Lower Level, Middle Level and Upper Level.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 225cm x 168cm (7ft 5in x 5ft 6in).

  • The clear door width is 138cm (4ft 6in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • There are four other similar lifts located within the Guildhall area.

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  • The facility is located on the Lower Level, next to the Village dining area.

  • The facility is approximately 37m (40yd 1ft) from the Village car park entrance.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is not a radar key.

  • The key can be obtained from a member of staff or by calling 01322 623 423.

  • The dimensions of the facility are 263cm x 352cm (8ft 8in x 11ft 7in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is free standing.

  • The length of the facility changing bench is 180cm (5ft 11in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 73cm (2ft 5in).

  • The transfer space on the right as you face the toilet is 241cm (7ft 11in).

  • Wall mounted grab rails are not available.

  • Drop down rails are provided.

  • As you face the toilet the drop down rail(s) is/are on both sides.

  • The type of wash basin is adjustable.

  • Wall mounted grab rails are not available at the wash basin.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 37m (40yd 1ft) from the Village car park entrance.

  • This accessible toilet is located straight ahead then on the left, when entering through the Village car park entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens by sliding.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 221cm x 209cm (7ft 3in x 6ft 10in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 136cm (4ft 6in).

  • There are dropdown rails on both sides of the toilet.

  • There is a flush, however it is not on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 102cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby changing facilities are not available within this accessible toilet.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 15m (16yd 1ft) from the Guildhall Upper Level car park entrance.

  • This accessible toilet is located straight ahead then on the right when entering through the Guildhall upper level entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 227cm x 296cm (7ft 5in x 9ft 9in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 136cm (4ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 76cm (2ft 6in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 95cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are poor.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 95cm (3ft 1in).

  • There is a second accessible toilet in this location, with the transfer space to the left.

  • This toilet has a baby change table at the lower, wheelchair accessible height of 69cm.

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  • Standard toilets are available.

  • The female and male toilets are located straight ahead on the left, when entering through the Village car park entrance.

  • The female and male toilets are 37m (40yd 1ft) from the Village car park entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is not available.

  • Lighting levels are medium.

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  • Standard toilets are available.

  • The female and male toilets are located straight ahead on the left, when entering through the Guildhall upper level entrance.

  • The female and male toilets are 15m (16yd 1ft) from the Guildhall upper level entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is not available.

  • Lighting levels are medium.

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  • The parent and baby room is located on the lower level, straight ahead, then to the left when entering through the Village car park entrance.

  • The height of the baby change table is 103cm.

  • The height of the sink is 90cm.

  • There is a standard toilet within the parent and baby room.

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  • There are 2 family toilets on the upper level, straight ahead then to the left when entering through the Guildhall upper level car park entrance.

  • The height of the baby change table is 105cm.

  • There are two sinks available: the highest sink is 88cm, the lowest sink is 60cm.

  • There is a standard toilet within each of the family toilets.

  • The larger room, to the left, also has a chair with armrests to both sides.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • Water bowls for assistance dogs are available.

  • An assistance dog toileting area can be provided onsite.

  • A member of staff trained in BSL skills is not normally on duty.