Access Guide

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Introduction

There are various shops and cafes within the shopping centre.
Wheelchairs are available to borrow, please contact a member of staff for details.

Opening Times

Monday 08:00 - 18:00.
Tuesday 08:00 - 18:00.
Wednesday 08:00 - 20:00.
Thursday 08:00 - 20:00.
Friday 08:00 - 20:00.
Saturday 07:30 - 18:00.
Sunday 10:00 - 16:00.

Location

There is a bus stop within 150m (164yds) of the venue.
The nearest National Rail station is Waltham Cross.

Parking (Level Two)

Photos

The venue does have its own car park.

Venue Car Park View
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located in Eleanor Cross Road.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the lift.
- The furthest Blue Badge bay is 18m (19yd 2ft) from the lift.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 180cm (5ft 11in).
Drop-off Point View
- There is not a designated drop off point.
Comments View
- There are five levels to the car park and each floor has four Blue Badge bays.

Outside Access (Main Entrance)

This information is for the entrance located on High Street.
There is level access into the venue.
The bell is in a suitable position to allow wheelchair users to gain access.
The intercom is in a suitable position to allow wheelchair users to gain access.
The main door(s) open(s) automatically (towards you).
The door(s) is / are double.
The width of the door opening is 160cm (5ft 3in).

Second set of doors View
- There is a small raised threshold in the doorway.

Outside Access (Eleanor Cross Road Entrance)

This information is for the entrance located at the side of the building.
There is level access into the venue.
The main door(s) open(s) both ways.
The door(s) is / are double.
The door(s) is / are heavy.
The width of the door opening is 160cm (5ft 3in).

Inside Access

There is level access to the service.
There is not a hearing assistance system.
This venue does play background music.
Music is played throughout the shopping centre.
Motorised scooters are welcomed in public parts of the venue.
The lighting levels are bright.

Other Floors

Steps View
- The floors which are accessible by stairs are G-1-2-3-4-5.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Comments View
- At the time of survey, it was not possible to photograph the area.

Lift

There is a lift for public use.
The lift is located to the rear of the centre.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-3-4-5.
The lift is 45m (49yd 8in) from the High Street entrance.
Staff do not need to be notified for use of the lift.
The clear door width is 110cm (3ft 7in).
The dimensions of the lift are 140cm x 190cm (4ft 7in x 6ft 3in).
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting level in the lift is bright.

Comments View
- Lift gives access to car park levels.

Accessible Toilet

Accessible toilet facilities are available.

Location and Access View
- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the High Street entrance.
- The accessible toilet is located at the rear of the venue.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 140cm x 450cm (4ft 7in x 14ft 9in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.

Standard Toilet(s)

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female and Male Toilet(s) View
- The female and male toilet facilities that were surveyed are located to the rear of the venue.
- The female and male toilets are 50m (54yd 2ft) from the High Street entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
Baby Change Facilities View
- Baby change facilities are located within the venue.
- Baby change facilities are located in both the standard female and male toilets.
- The height of the baby change table once extended is 80cm (2ft 7in).