Pavilions Shopping Centre

High Street, Waltham Cross, Hertfordshire EN8 7BZ

01992 718 299

gcook@pavilionsshoppingcentre.co.uk

www.pavilionsshoppingcentre.co.uk

Guide Last Updated: 10/05/2016

Something changed?

Access Guide

  • There are various shops and cafes within the shopping centre.

  • Wheelchairs are available to borrow, please contact a member of staff for details.

  • Monday 08:00 - 18:00.

  • Tuesday 08:00 - 18:00.

  • Wednesday 08:00 - 20:00.

  • Thursday 08:00 - 20:00.

  • Friday 08:00 - 20:00.

  • Saturday 07:30 - 18:00.

  • Sunday 10:00 - 16:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Waltham Cross.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located in Eleanor Cross Road.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 4 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).

  • The nearest designated bay is 10m (10yd 2ft) from the lift.

  • The furthest designated bay is 18m (19yd 2ft) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 180cm (5ft 11in).

  • There is not a designated drop off point.

  • There are five levels to the car park and each floor has four Blue Badge bays.

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  • This information is for the entrance located on High Street.

  • There is level access into the venue.

  • The bell is in a suitable position to allow wheelchair users to gain access.

  • The intercom is in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 160cm (5ft 3in).

  • There is a small raised threshold in the doorway.

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  • This information is for the entrance located at the side of the building.

  • There is level access into the venue.

  • The main door(s) open(s) both ways.

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 160cm (5ft 3in).

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the shopping centre.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are G-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • At the time of survey, it was not possible to photograph the area.

  • There is a lift for public use.

  • The lift is located to the rear of the centre.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3-4-5.

  • The lift is 45m (49yd 8in) from the High Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 140cm x 190cm (4ft 7in x 6ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • Lift gives access to car park levels.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 50m (54yd 2ft) from the High Street entrance.

  • The accessible toilet is located at the rear of the venue.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 140cm x 450cm (4ft 7in x 14ft 9in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 70cm (2ft 4in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer can be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the rear of the venue.

  • The female and male toilets are 50m (54yd 2ft) from the High Street entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in both the standard female and male toilets.

  • The height of the baby change table once extended is 80cm (2ft 7in).

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.