Intu Watford

High Street, Watford, Hertfordshire WD17 2UB

01923 250 292

watford.information@intu.co.uk

intu.co.uk/watford

Guide Last Updated: 09/04/2018

Something changed?

Access Guide

  • Access to the shopping centre is from all four car parks, the High Street, Queen's Road and Charter Place.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Watford High Street.

  • The nearest underground station is Watford.

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 21:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 19:00.

  • Sunday 11:00 - 17:00.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located to the south of the centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 4 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 320cm x 380cm (10ft 6in x 12ft 6in).

  • The nearest designated bay is 5m (5yd 1ft) from the car park entrance.

  • The furthest designated bay is 11m (12yd 1in) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 198cm (6ft 6in).

  • There is not a designated drop off point.

  • Help points are available in the car parks.

  • The car park closes 1 hour after the centre.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located to the east of the centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 4 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 410cm x 510cm (13ft 5in x 16ft 9in).

  • The nearest designated bay is 17m (18yd 1ft) from the car park entrance.

  • The furthest designated bay is 25m (27yd 1ft) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 198cm (6ft 6in).

  • There is not a designated drop off point.

  • Help Points are available in the car parks.

  • The car park closes 1 hour after the centre.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located to the east of the centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 4 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 410cm x 510cm (13ft 5in x 16ft 9in).

  • The nearest designated bay is 7m (7yd 1ft) from the car park entrance.

  • The furthest designated bay is 15m (16yd 1ft) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 198cm (6ft 6in).

  • There is not a designated drop off point.

  • Help Points are available in the car parks.

  • The car park closes 1 hour after the centre.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located to the north of the centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 4 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 380cm x 480cm (12ft 6in x 15ft 9in).

  • The nearest designated bay is 11m (12yd 1in) from the car park entrance.

  • The furthest designated bay is 18m (19yd 2ft) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 198cm (6ft 6in).

  • There is not a designated drop off point.

  • Help Points are available in the car parks.

  • The car park closes at midnight.

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  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 162cm (5ft 4in) wide.

  • There is a second set of doors.

  • The door(s) open towards you (pull).

  • The doors are double width.

  • The door(s) is / are permanently held open.

  • The door opening is 153cm (5ft) wide.

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  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 270cm (8ft 10in) wide.

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  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

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  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • The doors are double width.

  • The door(s) is / are heavy.

  • The door opening is 140cm (4ft 7in) wide.

  • There are two sets of doors next to each other.

  • One set open towards you (pull) and the other set open away from you (push).

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  • This information is for the entrance located on High Street.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 152cm (4ft 12in) wide.

  • There are also double width manual doors on the High Street to access the shopping centre.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

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  • This information is for the entrance located on Queen's Road.

  • There is level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 102cm (3ft 4in) wide.

  • There are also double width manual doors on Queen's Road to access the shopping centre.

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  • This information is for the entrance located on Charter Place.

  • There is level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 133cm (4ft 4in) wide.

  • There are also double width manual doors on Charter Place to access the shopping centre.

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  • This information is for the entrance located on Charter Place.

  • There is level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 146cm (4ft 9in) wide.

  • There are also double width manual doors on Charter Place to access the shopping centre.

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  • The desk is 17m (18yd 1ft) from the Queen's car park lift.

  • There is level access to reception from the entrance.

  • The reception desk/counter is low (76cm or lower).

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • The management suite is located on level 1 next to the Queen's car park.

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  • The desk is 18m (19yd 2ft) from the main lift.

  • There is level access to reception from the entrance.

  • The reception desk/counter is medium height (77cm - 109cm).

  • The desk has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • The information desk is located on the upper mall concourse.

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  • This venue does play background music.

  • Music is played throughout the centre.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

  • There are various easy to moderate slopes throughout the two concourses in the centre.

  • Bench seating is available throughout the centre.

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  • The floors which are accessible by stairs are LM-UM.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LM-UM.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are 1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • The floors which are accessible by stairs are LM-UM-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are 1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are low.

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  • The floors which are accessible by stairs are LM-UM-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located on the centre concourse, opposite the King's car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LM-UM-1-2-3-4-5.

  • The lift is 4m (4yd 1ft) from the King's car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 162cm x 189cm (5ft 4in x 6ft 2in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • This lift covers the shopping malls and the King's car park.

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  • There is a lift for public use.

  • The lift is located beyond the Queen's car park entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LM-UM-1-2-3-4-5.

  • The lift is 5m (5yd 1ft) from the Queen's car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 170cm x 163cm (5ft 7in x 5ft 4in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • There is a lift for public use.

  • The lift is located beyond the Palace car park entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LM-UM-1-2-3-4-5.

  • The lift is 8m (8yd 2ft) from the Palace car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 150cm x 192cm (4ft 11in x 6ft 4in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • There is a lift for public use.

  • The lift is located beyond the Charter car park entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1-2-3-4-5.

  • The lift is 6m (6yd 1ft) from the Charter car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 119cm (3ft 11in).

  • The dimensions of the lift are 184cm x 129cm (6ft x 4ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are not within 90cm - 120cm from the floor.

  • The lift controls are between 80cm and 125cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 42m (45yd 2ft) from the main lift.

  • This accessible toilet is located on the lower mall, near the High Street entrance.

  • There is not level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 76cm (2ft 6in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 153cm x 226cm (5ft x 7ft 5in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 87cm (2ft 10in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 42cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is fair.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is poor.

  • The lighting levels are poor.

  • If patrons need access to the radar key toilets, please dial 8211 on the internal phone next to the toilet door.

  • An additional accessible toilet with transfer space on the left is located in the same area.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading from the concourse to the toilet block.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The ramp does have handrails.

  • The handrails are on both sides.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the lower mall, near the High Street entrance.

  • The female and male toilets are 34m (37yd 7in) from the main lift.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are bright.

  • Unisex toilets are 42m (45yd 2ft) from the main lift.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the standard toilets.

  • The height of the baby change table once extended is 100cm (3ft 3in).

  • Inside the venue, there is level access to the baby change facility.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 38m (41yd 1ft) from the Charter Place upper entrance.

  • The accessible toilet is located to the left as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 160cm x 213cm (5ft 3in x 6ft 12in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 88cm (2ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 74cm (2ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 110cm (3ft 7in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is poor.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • If patrons need access to the radar key toilets, please dial 8211 on the internal phone next to the toilet door.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the left as you enter.

  • The female and male toilets are 38m (41yd 1ft) from the Charter Place upper entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the standard toilets.

  • The height of the baby change table once extended is 96cm (3ft 2in).

  • Inside the venue, there is level access to the baby change facility.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.