Howard Centre

Osborn Way, Welwyn Garden City, Hertfordshire AL8 6HA

01707 320 026

www.howardcentre.co.uk

Guide Last Updated: 02/06/2017

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Access Guide

  • Services / facilities within the building include Ground Floor - Ernest Jones, Goldsmiths, Monsoon, Accessorize, H Samuel, EE, AnnA, Claires, New Look, Barclays, Marks and Spencer, Boots Opticians, Top Shop, Clarks, Clinton Cards, Fat Face, H&M, JD Sports, Sony Centre, Roman, Bags Etc, Card Factory, Vodafone, Next, WH Smith, Boots, Burton, Dorothy Perkins, Carphone Warehouse and Muffin Break. 1st Floor - Toni & Guy, Socialites, Thompson, Elegance 4U, Thomas Cook, Stevenson & Parker, Grape Tree, Supercuts, Muffin Break, H&M, O2, Rail Booking Office, The Shaken Cow, The Kiosk, The Entertainer, Shopmobility, Anytime Fitness, Repairs Plus, Starbucks and Management Suite.

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 17:30.

  • Friday 09:00 - 17:30.

  • Saturday 09:00 - 17:30.

  • Sunday 11:00 - 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Welwyn Garden City.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located at the south end of the shopping centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 420cm x 600cm (13ft 9in x 19ft 8in).

  • The nearest Blue Badge bay is 22m (24yd 2in) from the first floor car park entrance.

  • The furthest Blue Badge bay is 45m (49yd 8in) from the first floor car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a road to cross between the car park and the entrance.

  • The road is generally busy.

  • The car park does have a height restriction barrier.

  • The maximum height is 200cm (6ft 7in).

  • There is a designated drop off point.

  • The drop off point is located on the basement level, along the service road.

  • There are 725 parking spaces in the car park and parking is over 8 levels.

  • The spaces for Blue Badge holders are all located on Level 1 of the car park.

  • There are a number of parent and child parking spaces which are located on Levels 3,5 and 7.

  • Help points are located on levels 3,5 and 7 and at all pay stations and barrier points.

  • Entry to the car park is from 04.00 to 20.00 hours, Monday to Saturday and from 06.00 to 20.00 hours on Sunday.

  • The car park pay stations only accept cash payments.

  • The pay stations are located near Dorothy Perkins on the ground floor and opposite Shopmobility on the first floor.

  • The photographs also show the route from the Blue Badge parking bays to the entrance located on level 1.

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  • This information is for the entrance located on Fretherne Road.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 220cm (7ft 3in).

  • Either side of the automatic doors are single doors, which are power operated, open towards you and are 96cm wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located either side of the entrance.

  • The ramp or slope is moderate.

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 5 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are medium height.

  • The steps do have handrails.

  • The handrails are in the centre.

  • The ramp or slope does bypass the step(s).

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  • This information is for the entrance located off the bus station.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • To the right, as you face the automatic doors, are 4 sets of double doors, which open both ways, are heavy and are 170cm wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp or slope is moderate.

  • The ramp does have handrails.

  • The handrails are on the right going up.

  • The width of the ramp or slope is 140cm (4ft 7in).

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 6 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium height.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the step(s).

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  • This information is for the entrance located leading from the rail station, on the first floor.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • There are 2 sets of doors side by side.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp or slope is moderate.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp or slope is 140cm (4ft 7in).

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 10 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are medium height.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the step(s).

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  • This information is for the entrance located on level 1 of the car park.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located between the car park and the entrance.

  • The ramp or slope is easy.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp or slope is 120cm (3ft 11in).

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the shopping centre.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are B-G-1-3-5-7.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

  • There is an additional set of escalators located at the north end of the Howard Centre opposite Marks and Spencer.

  • These escalators only allow access between the ground floor and the upper mall.

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  • There is a lift for public use.

  • The lift is located at the south end of the Howard Centre.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B-G-1-3-5-7.

  • The lift is 38m (41yd 1ft) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 108cm (3ft 7in).

  • The dimensions of the lift are 150cm x 140cm (4ft 11in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There is an additional lift located at the north end of the Howard Centre between the shops AnnA and Claire's.

  • The lift only allows access between the ground floor and the upper mall (level 1).

  • The basement level is only for accessing the drop off point, which is underneath the Howard Centre on the service road.

  • The main lifts are closed at 19.15 daily and access to the car park levels after this time is only by stairs.

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  • Route maps are not available.

  • Manual wheelchairs are available.

  • Powered wheelchairs are available.

  • Powered scooters are available.

  • Equipment does not have to be booked in advance.

  • There is not a hire charge.

  • Escorts are not normally available to assist around town / city.

  • Shopmobility is located on the first floor.

  • Shopmobility has free electric scooter and manual wheelchair hire.

  • Visitors would be required to register with the centre and they will then be given a membership card for all future visits.

  • The contact telephone number for Shopmobility is 01707 336 688.

  • Staff from Shopmobility are available to meet visitors in the car park, drop off point (basement level) and the taxi ranks.

  • Shopmobility is open 10.30 to 16.30 Monday to Saturday.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • This accessible toilet is 13m (14yd 8in) from the lift.

  • This accessible toilet is located on the first floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of centre management or security staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 190cm x 210cm (6ft 3in x 6ft 11in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 145cm (4ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There are 2 accessible toilets located side by side. The second accessible toilet is a mirror image of the toilet surveyed and the transfer space is on the right.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on the first floor.

  • The female toilet(s) is/are 28m (30yd 1ft) from the lift.

  • Inside the venue, there is level access to the female toilet(s).

  • This is by lift.

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located on the first floor.

  • The male toilet(s) is/are 22m (24yd 2in) from the lift.

  • Inside the venue, there is level access to the male toilet(s).

  • This is by lift.

  • Lighting levels are bright.

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  • Baby change facilities are located within the venue.

  • The baby change facilities are located on the first floor, past the accessible toilets.

  • Baby change facilities are located within a mother and baby room.

  • The height of the baby change table once extended is 94cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.