Six Hills Way, Stevenage, Hertfordshire SG1 2ST
0300 123 4040
Guide Last Updated: 03/06/2016
Related link http://www.disabledgo.com/access-guide/hertfordshire-county-council/robertson-house---hertfordshire-development-centre.
There is a bus stop within 150m (164yds) of the venue.
The nearest National Rail station is Stevenage.
Monday 08:00 - 17:00.
Tuesday 08:00 - 17:00.
Wednesday 08:00 - 17:00.
Thursday 08:00 - 17:00.
Friday 08:00 - 17:00.
The venue does have its own car park.
Parking is free for all users.
The car park is located in front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There is/are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 370cm x 470cm (12ft 2in x 15ft 5in).
The nearest designated bay is 16m (17yd 1ft) from the main entrance.
The furthest designated bay is 25m (27yd 1ft) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is / are slopes/ramps.
The car park surface is block paving.
There is a dropped kerb between the car park and the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
This information is for the entrance located at the front of the building.
There is not level access into the venue.
The intercom is in a suitable position to allow wheelchair users to gain access.
The main door(s) open(s) automatically (towards you).
The door(s) is / are double.
The width of the door opening is 143cm (4ft 8in).
There is a ramp/slope to access this area/service.
The ramp/slope is located to the left and right of the entrance.
The ramp/slope is moderate.
The ramp/slope is permanent.
The ramp does have handrails.
The handrails are on both sides.
The width of the ramp/slope is 115cm (3ft 9in).
There is a/are step(s) to access this area/service.
The step(s) is/are located in front of the entrance.
There is/are 3 step(s) to the area/service.
There is not tactile paving at the top and bottom of the steps.
The step(s) is/are clearly marked.
The step(s) is/are deep (18cm+).
There is a/are handrail(s) at the step(s).
The handrail(s) is/are in the centre.
The ramp/slope does bypass the step(s).
The desk/counter is 3m (3yd 10in) from the main entrance.
There is level access to the desk/counter from the entrance.
The desk/counter is medium height (77cm - 109cm).
The desk/counter has a low (76cm or lower) section.
The lighting levels are bright.
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use the system.
There is level access to the service.
This venue does not play background music.
Motorised scooters are allowed in public parts of the venue.
The lighting levels are varied.
The following information is for the restaurant.
The restaurant is located immediately beyond reception.
Full table service is not available.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is approximately 17m (18yd 1ft) from the main entrance.
The distance between the floor and the lowest table is 70cm (2ft 4in).
The distance between the floor and the highest table is 102cm (3ft 4in).
The standard height for tables is 71cm.
There is ample room for a wheelchair user to manoeuvre.
Plastic / takeaway cups are available.
Plastic / takeaway cutlery is available.
Drinking straws are available.
Menus are wall only.
Picture menus are not available.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold meals and snacks.
The floors which are accessible by stairs are G-LG.
There are 15+ steps between floors.
The steps are clearly marked.
The steps are deep (18cm+).
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
The lighting levels are medium.
Escalator(s) can be used to access other floors.
The floors which are accessible by escalator are G-LG.
The escalators steps are clearly marked.
The foot and head of the escalators are not clearly marked.
The lighting levels are medium.
There is a lift for public use.
The lift is located immediately beyond reception.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2.
The lift is approximately 10m (10yd 2ft) from the main entrance.
Staff do not need to be notified for use of the lift.
The clear door width is 110cm (3ft 7in).
The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting level in the lift is medium.
There is an/are accessible toilet(s) within this venue designated for public use.
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
The accessible toilet is located to the right as you enter.
There is level access to this accessible toilet.
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens inwards.
There is no lock for the toilet door.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 147cm x 247cm (4ft 10in x 8ft 1in).
There is sufficient turning space in the cubicle for a wheelchair user.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 77cm (2ft 6in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is an emergency alarm.
The emergency pull cord alarm is not fully functional.
The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
Disposal facilities are available in the cubicle.
There is not a/are not coat hook(s).
Wall-mounted grab rails are available.
As you face the toilet the wall-mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There is a mirror.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 54cm (1ft 9in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm (3ft 3in).
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm (3ft 3in).
There is a wash basin.
The wash basin can be reached from seated on the toilet.
The wash basin is placed higher than 74cm (2ft 5in).
The height of the wash basin is 78cm (2ft 7in).
The contrast between the external door and wall is good.
The contrast between the internal door and wall is good.
The contrast between the wall-mounted grab rail(s) and wall is good.
The contrast between the dropdown rail(s) and wall is good.
The contrast between the walls and floor is fair.
The lighting levels are bright.
The female toilet facilities that were surveyed are located to the right as you enter.
The female toilet(s) is/are 11m (12yd 1in) from the main entrance.
Inside the venue, there is level access to the female toilet(s).
Lighting levels are bright.
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A bowl of water can be provided for an assistance dog.
A member of staff trained in BSL skills is not normally on duty.
This service can be requested.
Home visits / services are not available.