Farnham House

Access Guide

  • Related link http://www.disabledgo.com/access-guide/hertfordshire-county-council/robertson-house---hertfordshire-development-centre.

  • Monday 08:00 - 17:00.

  • Tuesday 08:00 - 17:00.

  • Wednesday 08:00 - 17:00.

  • Thursday 08:00 - 17:00.

  • Friday 08:00 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Stevenage.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located in front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 370cm x 470cm (12ft 2in x 15ft 5in).

  • The nearest designated bay is 16m (17yd 1ft) from the main entrance.

  • The furthest designated bay is 25m (27yd 1ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is block paving.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The intercom is in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 143cm (4ft 8in).

  • There are also manual doors to enter to the side of the revolving doors.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located to the left and right of the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 115cm (3ft 9in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 3 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre.

  • The ramp/slope does bypass the step(s).

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  • The desk/counter is 3m (3yd 10in) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • The following information is for the restaurant.

  • The restaurant is located immediately beyond reception.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 17m (18yd 1ft) from the main entrance.

  • The distance between the floor and the lowest table is 70cm (2ft 4in).

  • The distance between the floor and the highest table is 102cm (3ft 4in).

  • The standard height for tables is 71cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

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  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are G-LG.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-LG.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are medium.

  • The escalator only goes downwards to the lower ground floor (staff car park).

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  • There is a lift for public use.

  • The lift is located immediately beyond reception.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2.

  • The lift is approximately 10m (10yd 2ft) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.

  • The accessible toilet is located to the right as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • There is no lock for the toilet door.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 147cm x 247cm (4ft 10in x 8ft 1in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 77cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 54cm (1ft 9in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 78cm (2ft 7in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 100cm (3ft 3in).

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located to the right as you enter.

  • The female toilet(s) is/are 11m (12yd 1in) from the main entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located to the left as you enter.

  • The male toilet(s) is/are 12m (13yd 4in) from the main entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are bright.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service can be requested.

  • Home visits / services are not available.