County Hall (Hertfordshire County Council)

Access Guide

  • Monday 07:00 - 18:00.

  • Tuesday 07:00 - 18:00.

  • Wednesday 07:00 - 18:00.

  • Thursday 07:00 - 18:00.

  • Friday 07:00 - 18:00.

  • Saturday Closed.

  • Sunday Closed.

  • There is not a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Hertford North.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located to the side of the building.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • There is/are 5 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).

  • The nearest designated bay is 37m (40yd 1ft) from the main entrance.

  • The furthest designated bay is 57m (62yd 1ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located at the front of the building.

  • There is a dropped kerb from the drop off point.

  • There is not tactile paving on the dropped kerb.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double (with one leaf locked).

  • The door(s) is / are permanently held open.

  • The width of the door opening is 80cm (2ft 7in).

  • There is a second set of doors.

  • The door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 160cm (5ft 3in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located to the right as you face the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 90cm (2ft 11in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 8 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre.

  • The ramp/slope does bypass the step(s).

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  • The desk/counter is 9m (9yd 2ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

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  • There is not level access to the service(s).

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located to the left of reception.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located to the left of reception.

  • There is/are 2 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is not a/are not handrail(s) at the step(s).

  • The ramp/slope does bypass the step(s).

  • The ramp and steps give access to the lift and the standard toilets.

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  • The floors which are accessible by stairs are Reception to First floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located to the far left of reception.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 28m (30yd 1ft) from the main entrance.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • The lift is located in the reception foyer.

  • The lift is a platform lift.

  • The floors which are accessible by this lift are LG-G.

  • The lift is approximately 23m (25yd 6in) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 90cm x 160cm (2ft 11in x 5ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does not have tactile markings.

  • The lighting level in the lift is bright.

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  • Access into the chambers is via double width (150cm) heavy doors that open towards you (pull).

  • The doors are held open when chambers are being used.

  • In the middle of the chambers there are 4 shallow steps with no handrails leading down to the lower seating area.

  • There is a steep ramp at the front of the council desk.

  • There are areas within the chamber that the chairs can be removed to allow wheelchair access.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located to the left of the reception area.

  • There is/are 6 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on the left going up.

  • There is a lift to access this area/service.

  • The lift does bypass the step(s).

  • The committee rooms are located on the first floor.

  • There are 3 rooms in total, all of which are accessed via double width doors (160cm).

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is written text signage on or near the toilet door.

  • This accessible toilet is approximately 9m (9yd 2ft) from the lift.

  • This accessible toilet is located on the first floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a sliding bolt.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is light.

  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 150cm (4ft 11in).

  • There is no dropdown rail.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is not a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 550cm (18ft 1in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the walls and floor is poor.

  • The lighting levels are bright.

  • There is a second door to access the accessible toilet at a width of 70cm.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located along the main corridor.

  • The female and male toilets are 25m (27yd 1ft) from the main entrance.

  • Inside the venue, there is not level access to the female and male toilets.

  • Lighting levels are bright.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not normally on duty.