Apsley Campus Westside (Adult Social Services)

Brindley Way, Hemel Hempstead, Hertfordshire HP3 9BF

01442 453 739

apsley.campus.reception@hertfordshire.gov.uk

www.hertfordshire.gov.uk/atozofservices/mainhccoffices/apsleydir

Guide Last Updated: 15/04/2016

Something changed?

Access Guide

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Apsley.

  • Monday 08:30 - 17:30.

  • Tuesday 08:30 - 17:30.

  • Wednesday 08:30 - 17:30.

  • Thursday 08:30 - 17:30.

  • Friday 08:30 - 17:30.

  • Saturday Closed.

  • Sunday Closed.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located to the rear of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 9 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 480cm x 600cm (15ft 9in x 19ft 8in).

  • The nearest designated bay is 20m (21yd 2ft) from the main entrance.

  • The furthest designated bay is 65m (71yd 3in) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are dropped kerbs.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The intercom is in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open automatically (away from you).

  • The doors are single width.

  • The door opening is 90cm (2ft 11in) wide.

  • There is also a revolving entrance on the right.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the right as you face the entrance.

  • The ramp or slope is easy.

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 1 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are shallow.

  • The steps do not have handrails.

  • The ramp or slope does bypass the step(s).

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  • The desk is 3m (3yd 10in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height (77cm - 109cm).

  • The desk has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

  • There are wide security barriers available to the right of reception (photograph 3).

  • Members of the public will be escorted throughout the building.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

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  • The following information is for the cafe.

  • The cafe is located just beyond reception.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 13m (14yd 8in) from the main entrance.

  • The standard height for tables is 70cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are hand held and wall.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • Monday 09:00 - 14:00.

  • Tuesday 09:00 - 14:00.

  • Wednesday 09:00 - 14:00.

  • Thursday 09:00 - 14:00.

  • Friday 09:00 - 14:00.

  • Saturday Closed.

  • Sunday Closed.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 18m (19yd 2ft) from the main entrance.

  • The accessible toilet is located to the right as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 170cm x 260cm (5ft 7in x 8ft 6in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the left.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 110cm (3ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 110cm (3ft 7in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 80cm (2ft 7in).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left as you enter.

  • The female and male toilets are 18m (19yd 2ft) from the main entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service can be requested.

  • Home visits / services are not available.