Civic Centre (Civic 1)

Civic Centre, Station Road, Harrow, Middlesex HA1 2XY

020 8863 5611

www.harrow.gov.uk/info/200116/media_publicity_and_web/1174/contact_harrow_council/2

Guide Last Updated: 30/04/2018

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Access Guide

  • Services / facilities within the building include main reception, One Stop Shop, meeting rooms, the Council Chamber and Members Lounge.

  • Services / facilities within the grounds include Housing Department (Civic 2), Citizens Advice Bureau (Civic 5) and Civic Centre Library (Civic 7).

  • Related link Civic Centre Housing Department (Civic 2).

  • Http://www.disabledgo.com

  • Related link Citizens Advice Bureau (Civic 5).

  • Http://www.disabledgo.com

  • Related link Civic Centre Library (Civic 7).

  • Http://www.disabledgo.com

  • Monday 09:00 - 17:00.

  • Tuesday 09:00 - 17:00.

  • Wednesday 09:00 - 17:00.

  • Thursday 09:00 - 17:00.

  • Friday 09:00 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • The venue is situated within the centre of the town.

  • This venue is situated in Wealdstone.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Harrow & Wealdstone Station.

  • The nearest underground station is Harrow and Wealdstone.

  • The venue does have its own car park.

  • The car park is at the front of the venue.

  • The car park type is open air/surface.

  • There are 6 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does have to cross a road.

  • The road is generally quiet.

  • The car park does not have a height restriction barrier.

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  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 135cm (4ft 5in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are double width.

  • The doors are light.

  • The door opening is 135cm (4ft 5in) wide.

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  • The reception desk is 4m (13ft 1in) from the front entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

1
  • There is not level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • Lighting levels are low.

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2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the first floor.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 120cm (3ft 11in).

  • There are steps to access this area / service.

  • The steps are located on the first floor.

  • There is / are 2 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp bypasses the steps.

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2
  • The floors which are accessible by stairs are G-M-1-2-3-4.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • The first floor is called Middlesex Floor.

  • Floors above Middlesex Floor are numbered 1,2,3 and 4.

1
  • There is a lift for public use.

  • The lift is located ahead as you enter.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-M-1-2-3-4.

  • The lift is 7m (22ft 12in) from main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 130cm x 90cm (4ft 3in x 2ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 12m (13yd) from the accessible entrance.

  • The accessible toilet is located past the tourist information desk on the right.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is light.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 180cm x 260cm (5ft 11in x 8ft 6in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is twist/turn.

  • There is not a mixer tap.

  • There is a functional emergency alarm available.

  • Disposal facilities are available in the cubicle.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 65cm (2ft 2in).

  • There is a hand dryer.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 105cm (3ft 5in) high.

  • There is a toilet roll holder.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.

  • Staff are trained to take TypeTalk calls.