Haemophilia Centre

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire RG24 9NA

01256 314 793

customercare@hhft.nhs.uk

www.hampshirehospitals.nhs.uk

Guide Last Updated: 07/08/2017

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Access Guide

  • Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke. The hospital is signed from the Ring Road.

  • There are five car parks at the hospital which are well signed. There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance. There are drop off points located at the main entrance and level A entrance. The accessible bays are well marked with additional signage at windscreen height. Please allow extra time on arrival, as parking is sometimes difficult. Public car parks are barrier controlled and a pay on exit scheme is in operation.

  • The Foundation Trust is serviced by regular buses from Basingstoke town centre. There are bus stops located within the hospital campus. There are bus shelters with level access with seating for seven people. An electronic screen informs you of the next six buses departing the stops. The bus routes stopping here are numbers 2,4 and the link service.

  • The nearest train station is Basingstoke. The station is 1.7 miles from Basingstoke and North Hampshire Hospital.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486766.

  • The email address for the Patient Advice and Liaison Service (PALS) is customercare@hhft.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found around the hospital.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • No hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request and large print on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.

  • To obtain mobility aids please contact the Main Hospital reception.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car park is located in front of the Haemophilia Centre to the right of the Main Hospital site.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) markings are faded.

  • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 351cm x 480cm (11ft 6in x 15ft 9in).

  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are not parking charges for the hospital car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the Haemophilia Centre entrance.

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  • Access is by appointment only.

  • This information is for the entrance located at the front of the building.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is not a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • There is no hand sanitiser at this entrance.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are single width with a locked extension leaf.

  • The door(s) is/are heavy.

  • The width of the door opening is 90cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is steep.

  • The ramp/slope is permanent.

  • There is a/are handrail(s) at the ramp.

  • The handrail(s) is/are on the left going up.

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  • The reception point is located straight ahead as you enter.

  • The reception point is approximately 5m (5yd 1ft) from the Haemophilia Centre entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is low (76cm or lower).

  • There is sufficient space to write or sign documents on the counter.

  • There is not a clear knee recess beneath the low section of the desk.

  • The counter is staffed.

  • There is not a hearing assistance system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is carpet.

  • There is sufficient space for a wheelchair user to use the waiting area.

  • There are seats with armrests on both sides.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is not a television.

  • Vending machines are available.

  • The vending machine controls are within 120cm (4ft) from floor level.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is level access once inside.

  • This venue does not play background music.

  • Wayfinding signage is not available.

  • The type of flooring in walkways and corridors is carpet.

  • The lighting levels are medium.

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  • There is / are 3 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Consultation Room 2.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 80cm (2ft 7in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is a bed / couch.

  • The bed / couch is adjustable.

  • There is sufficient space next to the bed/couch for a mobile hoist to operate.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • Some tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is written text signage on or near the toilet door.

  • This accessible toilet is located at the end of the main corridor.

  • This accessible toilet is approximately 15m (16yd 1ft) from the Haemophilia Centre entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The dimensions of the accessible toilet are 145cm x 207cm (4ft 9in x 6ft 9in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 65cm (2ft 2in).

  • The lateral transfer space was obstructed at the time of the survey.

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • There is not a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and general domestic waste disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 110cm (3ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 71cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The toilet seat colour contrast is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 96cm (3ft 2in).

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  • Standard toilet facilities are not available.