Basingstoke and North Hampshire Main Hospital Entrance

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire RG24 9NA

01256 473 202

customercare@hhft.nhs.uk

www.hampshirehospitals.nhs.uk

Guide Last Updated: 29/09/2017

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Access Guide

  • Basingstoke and North Hampshire Hospital is located on the A340, Aldermaston Road in Basingstoke. The hospital is signed from the Ring Road.

  • There are five car parks at the hospital which are well signed. There is a main car park located on one side of the site with accessible car parks located at the main entrance, level A entrance, DTC entrance and the Sherborne entrance. There are drop off points located at the main entrance and level A entrance. The accessible bays are well marked with additional signage at windscreen height. Please allow extra time on arrival, as parking is sometimes difficult. Public car parks are barrier controlled and a pay on exit scheme is in operation.

  • The Foundation Trust is serviced by regular buses from Basingstoke town centre. There are bus stops located within the hospital campus. There are bus shelters with level access with seating for seven people. An electronic screen informs you of the next six buses departing the stops. The bus routes stopping here are numbers 2,4 and the link service.

  • The nearest train station is Basingstoke. The station is 1.7 miles from Basingstoke and North Hampshire Hospital.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01256 486766.

  • The email address for the Patient Advice and Liaison Service (PALS) is customercare@hhft.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found around the hospital.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • No hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request and large print on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.

  • To obtain mobility aids please contact the Main Hospital reception.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located in front of the Main Hospital Entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 478cm x 644cm (15ft 8in x 21ft 2in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located just outside the Main Hospital Entrance.

  • There is not a dropped kerb from the drop-off point.

  • There are not parking charges for the hospital car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 4m (4yd 1ft) from the Main Hospital Entrance.

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  • The hospital does have a dedicated car park.

  • The car park is located to the left side of the Main Hospital building.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • Controls at the barrier are within the range of 100cm to 110cm.

  • The car park surface is tarmac.

  • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.

  • There is/are 0 designated Blue Badge parking bay(s) within the hospital car park.

  • There is not a designated drop-off point.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located at the payment machines in the car park.

  • Payment machines are located at the side of the car park.

  • There is not a payment machine at a convenient height for wheelchair users.

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are level changes with no dropped kerbs.

  • The hospital entrance is not clearly visible from the car park.

  • The route from the car park to the hospital entrance is clearly signposted.

  • Free parking is available for the following patients and visitors at all three of our hospitals:

  • Patients attending for chemotherapy.

  • Patients/visitors attending every day after one week of attendance.

  • Outpatients who have been attending for more than two weeks and continue to attend at least twice a week with the same illness or condition.

  • Visitors to patients being cared for in the Intensive Care Unit or the neonatal unit.

  • Visitors to inpatients whose stay in hospital has been more than one week, providing they are visiting every day.

  • Visitors to inpatients whose stay in hospital has been more than two weeks, providing they are visiting at least twice per week.

  • Carers staying overnight with children who are inpatients.

  • Relatives or carers of patients who are receiving end of life care.

  • If you think you are eligible for free parking, please inform the nurse in charge of the patient’s care.

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  • This information is for the entrance located at the front of the Main Hospital building.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • There are bollards outside this entrance.

  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 128cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 159cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is easy.

  • This entrance is on street level and gives access to level B of the Main Hospital.

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  • This information is for the entrance located at the side of the Main Hospital.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is not a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is/are double width.

  • The width of the door opening is 144cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) towards you (pull).

  • The door(s) is/are double width.

  • The door(s) is/are permanently held open.

  • The width of the door opening is 175cm.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is easy.

  • Level A entrance is on street level, but can also be accessed via lift from Level B inside the Main Hospital building.

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  • The reception point is located straight ahead as you enter.

  • The reception point is approximately 6m (6yd 1ft) from the Main Hospital Entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is medium height (77cm - 109cm).

  • There is sufficient space to write or sign documents on the counter.

  • There is a low section of the counter (76cm or below) available.

  • There is sufficient space to write or sign documents on the low section of the counter.

  • There is not a clear knee recess beneath the low section of the desk.

  • The counter is staffed.

  • There is not a bell to attract attention.

  • There is not a hearing assistance system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is vinyl/laminate.

  • There is sufficient space for a wheelchair user to use the waiting area.

  • There are seats with armrests on both sides.

  • All tables are permanently fixed.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is not a television.

  • Vending machines are not available.

  • A water dispenser is not available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is step free access throughout the building via lift(s).

  • There are not doors in corridors which have to be opened manually.

  • The type of flooring in walkways and corridors is vinyl.

  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • Handrails are provided in corridors.

  • Seating is provided in some corridors.

  • There is good colour contrast between the walls and floor in all areas.

  • The lighting levels are varied.

  • Wayfinding signage is provided.

  • The colour, design and typeface of signs is consistent throughout the building.

  • The wayfinding signage includes some pictograms.

  • Maps are provided at key intersections.

  • This venue does not play background music in public areas.

  • There is not a hearing assistance system in the public areas of the building.

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  • Signs indicating the location of the stairs are clearly visible from the entrance.

  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.

  • The floors which are accessible by stairs are A,B,C,D,E,F,G.

  • There are 15+ steps between floors.

  • The height of the step(s) is/are between the recommended 15cm and 18cm.

  • The going of the step(s) is/are between the recommended 30cm and 45cm.

  • The steps are clearly marked.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • Handrails are not at the recommended height (90cm-100cm).

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do extend horizontally beyond the first and last steps.

  • There is a landing.

  • Clear signs indicating the facilities on each floor of the building are provided on landings.

  • The lighting levels are good.

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  • There is a lift for public use.

  • The lift is located at the rear of the Main Hospital building.

  • Signs indicating the location of this lift are clearly visible from the entrance.

  • The lift is approximately 95m (103yd 2ft) from the Main Hospital Entrance.

  • The lift is a standard lift.

  • Staff do not need to be notified for use of the lift.

  • The floors which are accessible by this lift are A,B,C,D,E,F,G.

  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.

  • Lift doors do contrast visually with lift lobby walls.

  • The external controls for the lift are within 90cm - 110cm from the floor.

  • The colour contrast between the external lift controls and the control plate is good.

  • The colour contrast between the external lift control plate and the wall is good.

  • The clear door width is 134cm (4ft 5in).

  • The dimensions of the lift are 165cm x 287cm (5ft 5in x 9ft 5in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • There is a list of floor services available within the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The internal controls for the lift are within 90cm - 120cm from the floor.

  • There is not a hearing loop system.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is good.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is no signage on or near the toilet door.

  • This accessible toilet is located off the main corridor, to the left of the reception desk.

  • This accessible toilet is approximately 28m (30yd 1ft) from the Main Hospital Entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a locking handle.

  • The door is heavy.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The dimensions of the accessible toilet are 224cm x 268cm (7ft 4in x 8ft 10in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 119cm (3ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • There is not a spatula type lever flush.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 106cm (3ft 6in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 97cm.

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is poor.

  • The lighting levels are medium.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 83cm (2ft 9in).

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  • Standard toilet facilities are available.

  • The shared toilets that were surveyed are located off the main corridor, to the left of the reception desk.

  • The shared toilet(s) is/are approximately 27m (29yd 1ft) from the Main Hospital Entrance.

  • Inside the venue, there is level access to the shared toilet(s).

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are medium.

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