Swan Centre

Wells Place, Eastleigh, Hampshire SO50 5SF

02380 610 811

www.swanshopping.com

Guide Last Updated: 31/10/2016

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Access Guide

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 17:30.

  • Friday 09:00 - 17:30.

  • Saturday 09:00 - 17:30.

  • Sunday 10:00 - 16:00.

  • The venue is situated within the centre of the town.

  • This venue is situated in Eastleigh.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Eastleigh.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 145cm x 155cm (4ft 9in x 5ft 1in).

  • The nearest designated bay is 3m (9ft 10in) from the car park lift.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • Blue Badge parking is free up to four hours with no return within eight hours.

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  • There is a lift for public use.

  • The lift is located in the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 0-1-2-3.

  • The lift is 3m (3yd 10in) from the car park.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).

  • There are separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • This information is for the entrance located on the second floor.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 196cm (6ft 5in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located behind the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • This information is for the entrance located on the third floor.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

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  • This information is for the entrance located on Blenheim Road.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 178cm (5ft 10in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • This information is for the entrance located on High Street.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 158cm (5ft 2in) wide.

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  • This information is for the entrance located on Wells Place.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 155cm (5ft 1in) wide.

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  • There is not level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are medium.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located throughout the centre.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are Leisure Area-G.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located opposite the food court.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2.

  • The lift is 49m (53yd 1ft) from the Wells Place entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 100cm x 200cm (3ft 3in x 6ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • Level 0 - Shopping

  • Level 1- Library, Management Suite & Registration Office

  • Level 3 - Car Park.

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  • There is a lift for public use.

  • The lift is located in the middle of the centre.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are Leisure Area-G-1-2.

  • The lift is 38m (41yd 1ft) from the Blenheim Road entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 108cm (3ft 7in).

  • The dimensions of the lift are 175cm x 205cm (5ft 9in x 6ft 9in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 45m (49yd) from the Blenheim Road entrance.

  • The accessible toilet is located in the middle of the centre.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 92cm (3ft 0in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 210cm x 193cm (6ft 11in x 6ft 4in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 115cm (3ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are medium.

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  • Standard toilets are available.

  • The female toilets are located in the middle of the centre.

  • The female toilets are 52m (57yd) from the Blenheim Road entrance.

  • Inside the venue, there is level access to the female toilet.

  • Lighting levels are medium.

  • The male toilets are located in the middle of the centre.

  • The male toilets are 46m (50yd) from the Blenheim Road entrance.

  • Inside the venue, there is level access to the male toilet.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the male facility.

  • The height of the baby change table once extended is 85cm (2ft 9in).

  • Inside the venue, there is level access to the baby change facility.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.