Andover Library

The Chantry Centre, Andover, Hampshire SP10 1LT

0300 555 1387

andover.library@hants.gov.uk

www.hants.gov.uk/library

Guide Last Updated: 19/04/2016

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Access Guide

  • The venue is situated within the centre of the town.

  • This venue is situated in Andover.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Andover.

  • The venue is in a shopping mall.

  • Monday 09:00 - 17:00.

  • Tuesday 09:00 - 17:00.

  • Wednesday 09:00 - 17:00.

  • Thursday 09:00 - 18:00.

  • Friday 09:00 - 17:00.

  • Saturday 09:00 - 16:00.

  • Sunday 11:00 - 15:00.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the back of the venue.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).

  • The nearest designated bay is 15m (16yd) from the car park entrance.

  • The furthest designated bay is 55m (60yd) from the car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 198.

  • There is not a designated drop off point.

  • This information is for the entrance located next to the car park at the rear of the venue.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 165cm (5ft 5in) wide.

  • This information is for the entrance located in The Chantry Centre.

  • There is level access into the venue.

  • The main doors open both ways.

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

  • The reception desk is 10m (32ft 10in) from the lift.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk has a lowered section.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • There is not level access to the service.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the rear of the library.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 98cm (3ft 3in).

  • There are steps to access this area / service.

  • The steps are located leading up to the rear of the library.

  • There is / are 4 step(s) to the area / service.

  • Lighting levels at the steps are bright.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp overcomes the steps.

  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

  • These stairs lead from the Library Entrance up to the library on the first floor.

  • There is a lift for public use.

  • The lift is located ahead as you enter the library.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 4m (13ft 1in) from library entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 94cm x 130cm (3ft 1in x 4ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

  • This library does not have a regular supply of books in Braille.

  • This library does have a regular supply of books in large print.

  • This library does have a regular supply of books on tape or disc.

  • There is an ordering service.

  • It takes approximately 7-21 days to process an order.

  • The library does have computers with accessible software.

  • Auxiliary aids are available for computer users.

  • A large text keyboard is / are available.

  • Other computer auxiliary aids include magnifying machine.

  • There are not accessible toilets within this venue designated for public use.

  • Standard toilets are available.

  • The unisex toilets are located in the childrens library.

  • Unisex toilets are 18m (20yd) from the lift.

  • Inside the venue, there is level access to the unisex toilet.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the standard toilet.

  • The height of the baby change table once extended is 96cm (3ft 2in).

  • Inside the venue, there is level access to the baby change facility.

  • Staff do receive disability awareness / equality training.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service can be requested.

  • Home visits / services are available.