Aldershot Registration Office

30 Grosvenor Road, Aldershot, Hampshire GU11 3EB

0300 555 1392

aldershot.registrars@hants.gov.uk

www.hants.gov.uk/registration

Guide Last Updated: 19/04/2016

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Access Guide

  • Monday 09:00 - 16:00.

  • Tuesday 09:00 - 16:00.

  • Wednesday 09:00 - 16:00.

  • Thursday 09:00 - 16:00.

  • Friday 09:00 - 16:00.

  • Saturday Closed.

  • Sunday Closed.

  • The venue is situated within the centre of the town.

  • This venue is situated in Aldershot.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Aldershot.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 2 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 340cm x 450cm (11ft 2in x 14ft 9in).

  • The nearest designated bay is 20m (22yd) from the main entrance.

  • The furthest designated bay is 20m (22yd) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is block paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • The car park is only for Bridal cars and Blue Badge holders.

  • This information is for the entrance located at the front of the venue off Grosvenor Road.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 142cm (4ft 8in) wide.

  • The doors are push pad operated.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is not a level landing at the top of the ramp.

  • The reception desk is 4m (13ft 1in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is high height.

  • The desk is not generally staffed.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use system.

  • There is level access to the service.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down to the room.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 1m (3ft 3in) from the main entrance.

  • This accessible toilet is located on the right as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 210cm x 215cm (6ft 11in x 7ft 1in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 140cm (4ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder cannot be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessbile toilet.

  • The height of the baby change table once extended is 98cm (3ft 3in).

  • Inside the venue, there is level access to the baby change facility.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.

  • Staff are Text Relay aware.

  • Home visits / services are available.