William Gull Ward
St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
020 7188 8837
www.guysandstthomas.nhs.uk/Home.aspx
Guide Last Updated: 22/06/2017
Access Guide
St Thomas' Hospital car park is located on Lambeth Palace Road, London.
St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.
12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.
Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.
Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).
For information about getting to Guys Hospital please see the link below.
To view the web page described above click here (opens in new tab).
For information about getting to St Thomas' Hospital please see the link below.
To view the web page described above click here (opens in new tab).
For information on London Bus services please see the link below.
To view the web page described above click here (opens in new tab).
For information on London Underground services please see the link below.
To view the web page described above click here (opens in new tab).
There is a Patient Advice and Liaison Service (PALS) at the hospital.
The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.
There are volunteers available for help and assistance at the hospital.
Volunteers can be found at information points around the hospital.
Volunteers do receive disability awareness / equality training.
Hospital staff do receive disability awareness / equality training.
Hospital staff and volunteers receive deaf awareness training.
There is an assistance dog toilet or toileting area on the hospital site.
The assistance dog toilet or toileting area is located outside the main entrance.
Water bowls for assistance dogs are available.
BSL interpreters can be provided on request.
Language interpreters can be provided on request.
Mobility aids are available to help patients move around and include; wheelchairs.
If you require any additional information or assistance, please speak to a member of staff.
The hospital does have a dedicated car park.
The car park is located at the front of the hospital.
The car park type is open air/surface.
The car park does not have a height restriction barrier.
The car park does have a barrier control system.
Controls at the barrier are within the range of 100cm to 110cm.
The car park surface is tarmac.
There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
The Blue Badge bay(s) markings are faded.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
The dimensions of other designated Blue Badge parking bay(s) vary in size.
Parking spaces for Blue Badge holders do need to be booked in advance.
There is a designated drop-off point.
The drop-off point is located outside Gassiot House Outpatient Centre.
There is not a dropped kerb from the drop-off point.
There are parking charges for the hospital car park.
Payment signs are provided.
Payment signs are located at the payment machines in the car park.
Payment signs do not make it clear if parking charges apply to Blue Badge holders.
Parking is not free for Blue Badge holders.
Payment machines are located outside both North and Lambeth Wing Lower Ground floor entrances.
There is a payment machine at a convenient height for wheelchair users.
There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
To see the hospital parking charges please click here (opens new tab).
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The hospital entrance is clearly visible from the car park.
The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.
Parking at Guy's and St Thomas' hospitals and the community services is very limited.
Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
Charging exceptions
If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
William Gull Ward is/are located on the tenth floor of the North Wing.
Access to William Gull Ward is via the mainentrance.
On entering the main entrance, continue directly ahead, bear right and continue along the corridor, then bear left. Take the North Wing lift to the tenth floor. On exiting the lift follow the signs for the William Gull Ward.
There is step free access, via lift, to William Gull Ward.
William Gull Ward is approximately 12m from the North Wing lift.
There is a/are manual, heavy, double door(s) between the main entrance and the department/service.
Wayfinding signage is provided.
There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
This information is for the entrance located at the front of the hospital.
The entrance area/door is clearly signed.
There is step free access at this entrance.
There is a canopy or recess which provides weather protection at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 150cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.
There is a second set of doors.
The door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 149cm.
This information is for the entrance located on the Lower Ground floor.
The entrance area/door is clearly signed.
There is step free access at this entrance.
There is a canopy or recess which provides weather protection at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The intercom is not in a suitable position to allow wheelchair users to gain access.
The main door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 114cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.
There is a second set of doors.
The door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 176cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.
The floors which are accessible by stairs are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
The stairs are located within the North Wing.
The stairs are approximately 61m from the main hospital entrance.
There are 15+ steps between floors.
The steps are clearly marked.
The steps are medium (11cm - 17cm).
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
The lighting levels are medium.
There is a lift for public use.
The lift is located within the North Wing.
The lift is approximately 55m (60yd 5in) from the main hospital entrance.
The lift is a standard lift.
The floors which are accessible by this lift are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
Staff do not need to be notified for use of the lift.
The clear door width is 134cm (4ft 5in).
The dimensions of the lift are 166cm x 256cm (5ft 5in x 8ft 5in).
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting level in the lift is medium.
Monday 14:00 - 20:00.
Tuesday 14:00 - 20:00.
Wednesday 14:00 - 20:00.
Thursday 14:00 - 20:00.
Friday 14:00 - 20:00.
Saturday 14:00 - 20:00.
Sunday 14:00 - 20:00.
This is a/an respiratory ward.
There is/are 5 bay(s) available.
There is/are 4 side room(s) available.
There is/are 28 bed(s) on this ward in total.
There is a/are door(s) leading into the ward.
The door(s) open(s) away from you (push).
The door(s) is/are double width but one door is locked.
The door(s) is/are heavy.
The width of the door opening is 88cm (2ft 11in).
There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
The hand sanitiser is not in a suitable position for wheelchair users.
There is level access throughout the ward.
There is clear signage on the ward.
The type of flooring is vinyl/laminate.
There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
The lighting levels are bright.
The height of the Nurses' Station desk is 72cm.
There is not a lowered section.
There is a hearing assistance system available at the desk.
A hearing assistance system is available on the ward.
The ward does not play background music.
There is a chair with armrests on both sides.
A mobile hoist is available on the ward.
There is an accessible washroom with a wheel in shower for patients on the ward.
There are accessible toilet facilities for patients on the ward.
There are washrooms suitable for ambulant disabled patients available on the ward.
Toilets suitable for ambulant disabled patients are available on the ward.
There are no accessible toilet facilities on the ward for visitors.
Accessible toilet facilities for visitors are located on the ground floor of the hospital.
There are no standard toilet facilities on the ward for visitors.
Standard toilet facilities for visitors are located on the ground floor of the hospital.
There is / are 1 room(s) / area(s) available.
The name / number of the room / area surveyed was; Day Room.
There is level access to the room / area.
There is a/are door(s) into the room / area.
The door(s) open(s) away from you (push).
The door(s) is/are single width.
The door(s) is/are heavy.
The width of the door opening is 86cm (2ft 10in).
The type of flooring is vinyl/laminate.
There is room for a wheelchair user to manoeuvre.
There is not a bed / couch.
There is a chair.
No chairs are permanently fixed.
The chair(s) is not/are not adjustable.
There are some chairs with armrests available.
No tables are permanently fixed.
The room / area does not have background music playing.
There is not a flashing fire alarm beacon within the room / area.
Lighting levels are bright.
The washroom surveyed has a wheel in shower, a toilet and a wash basin.
There is/are 1 washroom(s) of this type in the ward.
The washroom surveyed is located opposite beds 7-12.
There is step free access to the washroom surveyed once inside the ward.
This is an interchangeable between male and female washroom.
There is pictorial signage on or near the washroom door.
The washroom door(s) open(s) inwards.
The door(s) is/are locked by a twist lock.
The door(s) is/are light to open.
The width of the door opening is 86cm (2ft 10in).
The dimensions of the washroom are 315cm x 233cm (10ft 4in x 7ft 8in).
The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
There is an emergency pull cord alarm.
The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
There is not a flashing fire alarm beacon within the washroom.
There is not a coat hook in the washroom.
There is a mirror.
There is not a tall mirror, with suitable specifications, for ease of use.
There is a wash basin.
The wash basin can be reached from seated on the toilet.
The height of the wash basin is 74cm.
As you face the wash basin the wall-mounted grab rails are on both sides.
The tap type is lever. It is a mixer tap.
There is a soap dispenser.
The soap dispenser cannot be reached from seated on the toilet.
The height of the soap dispenser is 93cm.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The height of the towel dispenser is 132cm.
There is not a hand dryer.
Disposal facilities are available.
The washroom has a non-slip floor.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is a rail with a padded back rest.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 120cm.
There is a flush.
There is a dropdown rail on the transfer side.
As you face the toilet the wall-mounted grab rails are on both sides.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The height of the toilet roll holder is 80cm.
There is not a colostomy changing shelf for standing users next to the toilet.
There is a wheel in shower.
The shower head is height adjustable.
The shower control type is twist/turn.
A shower chair is available.
There are wall-mounted grab rails available.
The colour contrast between the external washroom door and wall is good.
The colour contrast between the internal washroom door and wall is good.
The colour contrast between the dropdown rail(s) and wall is good.
The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
The toilet seat colour contrast is poor.
The colour contrast between the shower wall-mounted grab rails and wall is good.
The colour contrast between the washroom floor and walls is fair.
Lighting levels are bright.
There are accessible toilet facilities within this venue.
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
This accessible toilet is located opposite the nurse's station.
There is level access to this accessible toilet.
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The door is light.
The width of the accessible toilet door is 86cm (2ft 10in).
The dimensions of the accessible toilet are 170cm x 170cm (5ft 7in x 5ft 7in).
The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
There is not a lateral transfer space.
There is not a spatula type lever flush.
The tap type is lever.
There is not a mixer tap.
There is an emergency alarm.
The emergency pull cord alarm is not fully functional.
The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
Disposal facilities are available in the cubicle.
There is a/are female sanitary and clinical waste disposal units.
There is not a flashing fire alarm beacon within the cubicle.
There is not a/are not coat hook(s).
Wall-mounted grab rails are available.
As you face the toilet the wall-mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There is a mirror.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 43cm (1ft 5in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm (3ft 3in).
The height of the towel dispenser is 124cm (4ft 1in).
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm (3ft 3in).
There is a soap dispenser.
The soap dispenser cannot be reached from seated on the toilet.
The height of the soap dispenser is 95cm.
There is a wash basin.
The wash basin can be reached from seated on the toilet.
The wash basin is placed higher than 74cm (2ft 5in).
The height of the wash basin is 85cm (2ft 9in).
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the dropdown rail(s) and wall is poor.
The contrast between the wall-mounted grab rail(s) and wall is poor.
The toilet seat colour contrast is poor.
The contrast between the walls and floor is good.
The lighting levels are medium.
Standard toilet facilities are available.
The female toilet facilities that were surveyed are located opposite the nurse's station.
Inside the venue, there is level access to the female toilet(s).
An ambulant toilet with wall mounted grab rails is not available.
Lighting levels are medium.
The male toilet facilities that were surveyed are located opposite beds 7-12.
Inside the venue, there is level access to the male toilet(s).
An ambulant toilet with wall mounted grab rails is not available.
Lighting levels are medium.
Inside the venue, there is level access to the female and male toilets.
An ambulant toilet with wall mounted grab rails is not available.
Lighting levels are medium.
An ambulant toilet with wall mounted grab rails is not available.
To view other DisabledGo access guides that are related to this one please use the links below.
St Thomas' Hospital Main Entrance link (new tab) - click here.