Westminster Unit (Howard)

St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

020 7188 7188

www.guysandstthomas.nhs.uk/Home.aspx

Guide Last Updated: 22/06/2017

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Access Guide

  • St Thomas' Hospital car park is located on Lambeth Palace Road, London.

  • St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.

  • 12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.

  • Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.

  • Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at information points around the hospital.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff and volunteers receive deaf awareness training.

  • There is an assistance dog toilet or toileting area on the hospital site.

  • The assistance dog toilet or toileting area is located outside the main entrance.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • If you require any additional information or assistance, please speak to a member of staff.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car park is located at the front of the hospital.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) markings are faded.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located outside Gassiot House Outpatient Centre.

  • There is not a dropped kerb from the drop-off point.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are located at the payment machines in the car park.

  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.

  • Parking is not free for Blue Badge holders.

  • Payment machines are located outside both North and Lambeth Wing Lower Ground floor entrances.

  • There is a payment machine at a convenient height for wheelchair users.

  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.

  • Parking at Guy's and St Thomas' hospitals and the community services is very limited.

  • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.

  • Charging exceptions

  • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.

  • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.

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  • The Westminster Unit (Howard) is/are located on the twelfth floor of the North Wing.

  • To see the hospital map please click here (opens new tab).

  • Access to the Westminster Unit (Howard) is via the main hospital entrance.

  • On entering the main hospital entrance, proceed past reception and turn right. Continue past the shops located on the right and turn left into the North Wing. Take the North Wing lifts to the twelfth floor and on exiting follow the signs for Westminster Unit (Howard). Proceed through the double door and the Westminster Unit (Howard) is located on the right.

  • There is step free access, via lift, to the Westminster Unit (Howard).

  • The Westminster Unit (Howard) is approximately 14m from the North Wing lifts.

  • There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.

  • Wayfinding signage is provided.

  • Dementia friendly signage is not provided.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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  • This information is for the entrance located at the front of the hospital.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 150cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 149cm.

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  • This information is for the entrance located on the Lower Ground floor.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The intercom is not in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 114cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 176cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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  • The floors which are accessible by stairs are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.

  • The stairs are located within the North Wing.

  • The stairs are approximately 61m from the main hospital entrance.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located within the North Wing.

  • The lift is approximately 55m (60yd 5in) from the main hospital entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 134cm (4ft 5in).

  • The dimensions of the lift are 166cm x 256cm (5ft 5in x 8ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • Monday 11:00 - 21:00.

  • Tuesday 11:00 - 21:00.

  • Wednesday 11:00 - 21:00.

  • Thursday 11:00 - 21:00.

  • Friday 11:00 - 21:00.

  • Saturday 11:00 - 21:00.

  • Sunday 11:00 - 21:00.

  • This is a/an private patient ward.

  • There is/are 0 bay(s) available.

  • There is/are 9 side room(s) available.

  • There is/are 9 bed(s) on this ward in total.

  • There is a/are door(s) leading into the ward.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are double width.

  • The door(s) is/are heavy.

  • The width of the door opening is 162cm (5ft 4in).

  • There is level access throughout the ward.

  • There is clear signage on the ward.

  • The type of flooring is vinyl/laminate.

  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.

  • The lighting levels are medium.

  • The height of the Nurses' Station desk is 113cm.

  • There is not a lowered section.

  • There is a hearing assistance system available at the desk.

  • There are multiple side rooms available with accessible ensuites.

  • The side room surveyed does have an accessible ensuite.

  • The width of the door opening into the side room is over 75cm.

  • The side room surveyed does not have a ceiling track hoist.

  • There is room for a wheelchair user to manoeuvre around the bed.

  • Bedside storage is available.

  • The colour contrast between the walls and the floor in the side room is good.

  • The lighting levels in the side room are medium.

  • The width of the door opening into the ensuite is over 75cm.

  • There is a clear unobstructed turning space within the ensuite.

  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.

  • The colour contrast between the walls and the floor in the ensuite is good.

  • The lighting levels in the ensuite are low.

  • A hearing assistance system is available on the ward.

  • The ward does not play background music.

  • There is a chair with armrests on both sides.

  • A mobile hoist is available on the ward.

  • There are accessible washroom facilities for patients on the ward.

  • There are accessible toilet facilities for patients on the ward.

  • There are washrooms suitable for ambulant disabled patients available on the ward.

  • Toilets suitable for ambulant disabled patients are available on the ward.

  • There are no accessible toilet facilities on the ward for visitors.

  • Accessible toilet facilities for visitors are located on the ground floor in the hospital main foyer.

  • There are no standard toilet facilities on the ward for visitors.

  • Standard toilet facilities for visitors are located on the ground floor in the hospital main foyer.

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  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.

  • The washroom surveyed is located within side room 3.

  • There is step free access to the washroom surveyed once inside the ward.

  • This is an interchangeable between male and female washroom.

  • There is no additional signage on or near the washroom door.

  • The washroom door(s) open(s) outwards.

  • The door(s) is/are locked by a twist lock.

  • The door(s) is/are heavy to open.

  • The width of the door opening is 87cm (2ft 10in).

  • The dimensions of the washroom are 224cm x 165cm (7ft 4in x 5ft 5in).

  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.

  • There is an emergency pull cord alarm.

  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).

  • There is not a flashing fire alarm beacon within the washroom.

  • There is a/are coat hook(s) 177cm from the floor.

  • There is a mirror.

  • There is not a tall mirror, with suitable specifications, for ease of use.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The height of the wash basin is 82cm.

  • There are no wall-mounted grab rails for the wash basin.

  • The tap type is lever. It is not a mixer tap.

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 107cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The height of the towel dispenser is 151cm.

  • There is not a hand dryer.

  • Disposal facilities are available.

  • The washroom has a non-slip floor.

  • The height of the toilet seat above floor level is 43cm (1ft 5in).

  • The toilet has a wall which can act as a back rest.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 154cm.

  • There is a flush.

  • There is a dropdown rail on the transfer side.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The height of the toilet roll holder is 70cm.

  • There is a colostomy changing shelf for standing users next to the toilet.

  • There is a wheel in shower.

  • The shower head is height adjustable.

  • The shower control type is twist/turn.

  • A shower chair is available.

  • The height of the flip down/tip up or fixed seat is 46cm (1ft 6in).

  • There are wall-mounted grab rails available.

  • The colour contrast between the external washroom door and wall is good.

  • The colour contrast between the internal washroom door and wall is good.

  • The colour contrast between the dropdown rail(s) and wall is poor.

  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.

  • The toilet seat colour contrast is poor.

  • The colour contrast between the shower wall-mounted grab rails and wall is poor.

  • The colour contrast between the washroom floor and walls is good.

  • Lighting levels are low.

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