The Dental Centre

St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

020 7188 8006

gst-tr.dentalqueries@nhs.net

www.guysandstthomas.nhs.uk

Guide Last Updated: 22/09/2017

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Access Guide

  • St Thomas' Hospital car park is located on Lambeth Palace Road, London.

  • St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.

  • 12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.

  • Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.

  • Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at information points around the hospital.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff and volunteers receive deaf awareness training.

  • There is an assistance dog toilet or toileting area on the hospital site.

  • The assistance dog toilet or toileting area is located outside the main entrance.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • If you require any additional information or assistance, please speak to a member of staff.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car park is located at the front of the hospital.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) markings are faded.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located outside Gassiot House Outpatient Centre.

  • There is not a dropped kerb from the drop-off point.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are located at the payment machines in the car park.

  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.

  • Parking is not free for Blue Badge holders.

  • Payment machines are located outside both North and Lambeth Wing Lower Ground floor entrances.

  • There is a payment machine at a convenient height for wheelchair users.

  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.

  • Parking at Guy's and St Thomas' hospitals and the community services is very limited.

  • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.

  • Charging exceptions

  • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.

  • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.

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  • The Dental Centre is/are located on the ground floor of South Wing.

  • To see the hospital map please click here (opens new tab).

  • Access to the Dental Centre is via the hospital main entrance.

  • On entering the main entrance, turn right and proceed past the shops on the right. Take a left into the North Wing and continue past the North Wing lifts into the South Wing and along the corridor. The Dental Centre is located on the right.

  • There is step free access to the Dental Centre.

  • The Dental Centre is approximately 125m from the hospital main entrance.

  • There is a/are manual, heavy, double door(s) between the hospital main entrance and the department/service.

  • Wayfinding signage is provided.

  • Dementia friendly signage is not provided.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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  • This information is for the entrance located at the front of the hospital.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 150cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 149cm.

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  • The floors which are accessible by stairs are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.

  • The stairs are located within the North Wing.

  • The stairs are approximately 61m from the main hospital entrance.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located within the North Wing.

  • The lift is approximately 55m (60yd 5in) from the main hospital entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 134cm (4ft 5in).

  • The dimensions of the lift are 166cm x 256cm (5ft 5in x 8ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • Access is by appointment only.

  • This information is for the entrance located on the ground floor of South Wing.

  • The entrance area/door is clearly signed with the name of the service/department.

  • There is step free access at this entrance.

  • The main door(s) open(s) away from you (push).

  • The door(s) is/are double width but one door is locked.

  • The door(s) is/are heavy.

  • The width of the door opening is 68cm.

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  • The Dental Centre reception is located to the left from the centre entrance.

  • The reception area/desk is approximately 7m (7yd 1ft) from the centre entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception area/desk.

  • The lighting levels at the reception area/desk are medium.

  • The height of the reception desk is high (110cm+).

  • There is sufficient space to write or sign documents on the desk.

  • There is a low section of the desk (76cm or below) available.

  • There is sufficient space to write or sign documents on the low section of the desk.

  • There is not a clear knee recess beneath the low section of the desk.

  • The desk is staffed.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

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  • There is not level access once inside.

  • There is a hearing assistance system.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Wayfinding signage is available.

  • Dementia friendly signage is not provided.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • The lighting levels are medium.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located at the rear of the centre leading to treatment room 14.

  • The ramp/slope is easy.

  • There is not a level landing at the top of the ramp/slope.

  • There is not a/are not handrail(s) at the ramp.

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  • The name / number of the room surveyed was; Treatment Room 3.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 76cm (2ft 6in).

  • The type of flooring is vinyl/laminate.

  • There is not room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • All chairs have armrests available.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • There is / are 14 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Treatment Room 14.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 77cm (2ft 6in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are some chairs with armrests available.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • The floors which are accessible by stairs are B,G.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are good.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located to the right on entering the centre.

  • This accessible toilet is approximately 2m (2yd 7in) from the centre entrance.

  • There is level access to this accessible toilet.

  • This is not a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The dimensions of the accessible toilet are 180cm x 217cm (5ft 11in x 7ft 1in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 109cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • There is a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 86cm.

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located at the end of the basement corridor.

  • This accessible toilet is approximately 40m (43yd 2ft) from the Lower Ground entrance.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The door is heavy.

  • The width of the accessible toilet door is 112cm (3ft 8in).

  • The dimensions of the accessible toilet are 173cm x 280cm (5ft 8in x 9ft 2in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 103cm (3ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • There is not a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not an emergency alarm.

  • Disposal facilities are available in the cubicle.

  • There is a/are clinical waste and waste paper pedal bin disposal units.

  • There is a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 108cm (3ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 108cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The shared toilets that were surveyed are located to the right on entering the centre.

  • The shared toilet(s) is/are approximately 3m (3yd 10in) from the centre entrance.

  • Inside the venue, there is level access to the shared toilet(s).

  • An ambulant toilet with wall mounted grab rails is available.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the shared standard toilet.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

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