You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Thomas' Hospital car park is located on Lambeth Palace Road, London.
  • St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.
• By Bus View
  • 12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.
• By Train View
  • Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.
• By Underground View
  • Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).
• Useful Links View
  • For information about getting to Guys Hospital please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For information about getting to St Thomas' Hospital please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on London Bus services please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on London Underground services please see the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at information points around the hospital.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located outside the main entrance.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• If you require any additional information or assistance, please speak to a member of staff.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • Click here for Guy’s and St Thomas’ NHS Foundation Trust Hospital Passport form. The Hospital Passport is for patients with learning disabilities. It gives staff information about how a patient would like to be treated. (Link opens in new tab).

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital, accessed via Lambeth Palace Road.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height is 280cm (9ft 2in).
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left before reaching the entrance barriers.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the North Wing entrance, inside the Lambeth Wing Lower Ground floor entrance, and inside the Main entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the North Wing Lower Ground entrance.
• Comments View
  • There is also sheltered parking available.
  • Parking at Guy's and St Thomas' hospitals and the community services is very limited.
  • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
  • Charging exceptions
  • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
  • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay), white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing.
  • The KIC is open from 08:00 to 18:00. Outside these hours, please go to the security desk at the main reception.

You are on Getting To (Simon Patient Lodge). Skip to the next section.

Getting To (Simon Patient Lodge)

• The Simon Patient Lodge is/are located on the sixth floor of Gassiot House.
• Access to the Simon Patient Lodge is via the Gassiot House / Outpatient Centre entrance.
• On entering Gassiot House, take the corridor on the left and continue ahead. Lift H is located at the end of the corridor on the left. Take the lift to the sixth floor. On exiting the lift, the Simon Patient Lodge is located on the left.
• There is step free access, via lift, to the Simon Patient Lodge.
• The Simon Patient Lodge is approximately 4m from the Lift H.
• There is a/are manual, heavy, double door(s) between the Gassiot House / Outpatient Centre entrance and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Gassiot House / Outpatient Centre Entrance). Skip to the next section.

Outside Access (Gassiot House / Outpatient Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located opposite the Lambeth Wing entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 136cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is easy.
  • There is not a level landing at the top of the ramp/slope.

You are on Other Floors (Stairs H). Skip to the next section.

Other Floors (Stairs H)

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• Steps View
  • The floors which are accessible by stairs are LG,G,1,2,3,4,5,6.
  • The stairs are located to the left of the Gassiot House / Outpatient Centre entrance.
  • The stairs are approximately 30m from the Gassiot House / Outpatient Centre entrance.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Lift H). Skip to the next section.

Lift (Lift H)

• There is a lift for public use.
• The lift is located to the left of the Gassiot House / Outpatient Centre entrance.
• The lift is approximately 30m (32yd 2ft) from the Gassiot House / Outpatient Centre entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1,2,3,4,5,6.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 195cm x 124cm (6ft 5in x 4ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday Closed.
• Wednesday Closed.
• Thursday Closed.
• Friday Closed.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Simon Patient Lodge). Skip to the next section.

Entrance (Simon Patient Lodge)

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• Entrance Details View
  • This information is for the entrance located on the sixth floor of Gassiot House.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 97cm.

You are on Reception (Simon Patient Lodge Reception). Skip to the next section.

Reception (Simon Patient Lodge Reception)

• The Simon Patient Lodge reception is located to the right of the corridor after the entrance.
• The reception area/desk is approximately 4m (4yd 1ft) from the Simon Patient Lodge entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are medium.
• The height of the reception desk is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk.
• There is a low section of the desk (76cm or below) available.
• There is sufficient space to write or sign documents on the low section of the desk.
• There is a clear knee recess beneath the low section of the desk.
• The desk is staffed.
• There is a hearing assistance system.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• Staff are trained to use the system.
• This venue does not play background music.
• Wayfinding signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are medium.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the Simon Patient Lodge entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 81cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Washroom (Shower Room 1). Skip to the next section.

Washroom (Shower Room 1)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the unit.
  • There is step free access to the washroom surveyed once inside the service.
  • This washroom is shared.
  • The washroom is not for the sole use of disabled people.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 167cm x 259cm (5ft 6in x 8ft 6in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 177cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 77cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 136cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
  • The washroom surveyed does not have a ceiling tracking hoist.
• Toilet Details View
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 108cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 108cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 55cm (1ft 10in).
  • There are wall-mounted grab rails available.
  • The shower area is accessed via an easy slope.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are medium.

You are on Washroom (Shower Room 2). Skip to the next section.

Washroom (Shower Room 2)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the unit.
  • There is step free access to the washroom surveyed once inside the service.
  • This washroom is shared.
  • The washroom is not for the sole use of disabled people.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The dimensions of the washroom are 460cm x 179cm (15ft 1in x 5ft 10in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 170cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 80cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 136cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
  • The washroom surveyed does not have a ceiling tracking hoist.
• Toilet Details View
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 102cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 60cm (1ft 12in).
  • There are wall-mounted grab rails available.
  • The shower area is accessed via an easy slope.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located on the ground floor of Gassiot House.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilet is located on the ground floor of Gassiot House.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St Thomas' Hospital Main Entrance link (new tab) - click here.
• Gassiot House link (new tab) - click here.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• Guy's and St Thomas' NHS Foundation Trust is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• For more information on this scheme please click here.