Postgraduate Centre

Guy's Hospital, Great Maze Pond, London SE1 9RT

020 7188 7188

www.guysandstthomas.nhs.uk/Home.aspx

Guide Last Updated: 08/08/2017

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Access Guide

  • The main entrance to Guy's Hospital is located off Great Maze Pond. Please use the postcode SE1 9RT. Guy's Hospital is located in the Congestion Charge zone.

  • Parking is very limited for Guy's Hospital. Please use public transport whenever possible. Parking in Guy's car park is only available for disabled patients on Monday - Friday between the hours of 8:30 and 16:40.

  • Please allow plenty of time to get from the bus stop to the hospital, as the hospital is not signposted from the bus stop locations. The following buses stop at London Bridge, London Bridge Station or near Guy's Hospital: 17, 21, 35, 40, 43, 47, 48, 133, 141, 149, 343, 381, 521, 701, RV1, C10. Night buses stop at or near London Bridge: N21, N35, N47, N133, N343 and N381.

  • London Bridge is the nearest railway station and is five minutes walk away.

  • The nearest underground stations are: London Bridge - Northern and Jubilee lines (five minutes walk away). Monument - District and Circle lines (15 minutes walk away).

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located on the ground floor in the main foyer.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found around the hospital at information points.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff and volunteers receive deaf awareness training.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, walking sticks and crutches.

  • To obtain mobility aids please contact the main reception.

  • If you require any additional information or assistance, please speak to a member of staff.

  • The hospital does have a dedicated car park.

  • The car park is located outside the main entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 15 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 756cm (12ft x 24ft 10in).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located to the right of the main entrance.

  • There is a dropped kerb from the drop-off point.

  • The dropped kerb does not have tactile paving.

  • There are not parking charges for the hospital car park.

  • Payment signs are not provided.

  • Payment signs are not clearly presented.

  • Parking is free for Blue Badge holders.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the accessible entrance.

  • Parking at Guy's and St Thomas' hospitals and the community services is very limited.

  • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.

  • Charging exceptions

  • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.

  • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.

  • Parking at Guy's

  • Between Monday-Friday, 8.30am-4.30pm, there is disabled parking only at Guy's Hospital. Vehicles can only access the car park from Snowsfield and not from St Thomas Street.

  • This is for patients who are Blue Badge holders and have an appointment on that day. These disabled parking bays are limited and are available on a first come, first served basis on production of your Blue Badge (registered in your name) along with your appointment card/letter.

  • There is an NCP car park at the junction of Snowsfield and Kipling Street, about a five minute walk from the hospital. Charges are displayed at the entrance.

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  • The Postgraduate Centre is/are located on the twenty-first floor of the Tower Wing.

  • To see the hospital map please click here (opens new tab).

  • Access to the Postgraduate Centre is via the main entrance.

  • On entering the main entrance, proceed to the end of the main foyer and turn left to Tower Wing lifts A. Take the lifts to the twenty-first floor and on exiting the lifts follow the signs for the Postgraduate Centre. The Postgraduate Centre is located ahead and then to the left.

  • There is step free access, via lift, to the Postgraduate Centre.

  • The Postgraduate Centre is approximately 12m from the Tower Wing lifts A.

  • There is a/are manual, heavy, double door(s) between the main entrance and the department/service.

  • Wayfinding signage is provided.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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  • This information is for the entrance located at the front of the hospital.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) by revolving.

  • The door(s) is/are single width.

  • The width of the door opening is 210cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a touch button on the revolving doors which slows them down and makes them accessible for wheelchair users. The button is 86cm high from the floor.

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  • This information is for the entrance located at the front of the building.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically.

  • The main automatic door(s) is/are push pad activated.

  • The door(s) is/are double width.

  • The width of the door opening is 196cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The automatic door(s) is/are push pad activated.

  • The door(s) is/are double width.

  • The width of the door opening is 196cm.

  • The ramp/slope is located in front of the accessible entrance.

  • The ramp/slope gradient is easy.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The push pad buttons to activate the automatic doors range in height from 93cm to 101cm.

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  • This information is for the entrance located in the hospital main foyer.

  • The entrance area/door is clearly signed with the name of the service/department.

  • There is step free access at this entrance.

  • The main door(s) open(s) away from you (push).

  • The door(s) is/are double width.

  • The door(s) is/are permanently held open.

  • The width of the door opening is 148cm.

  • There is an entrance for both lifts, one for Tower Wing A and one for Tower Wing B. The entrance details are the same for both.

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  • The floors which are accessible by stairs are LG - 30.

  • The stairs are located within the Tower Wing.

  • The stairs are approximately 5m from the Tower Wing entrance.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are low.

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  • There is a lift for public use.

  • The lift is located to the left of the main foyer.

  • The lift is approximately 27m (29yd 1ft) from the accessible entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 17 - 30.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 150cm (4ft 11in).

  • The dimensions of the lift are 229cm x 165cm (7ft 6in x 5ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • Monday 08:30 - 17:00.

  • Tuesday 08:30 - 17:00.

  • Wednesday 08:30 - 17:00.

  • Thursday 08:30 - 17:00.

  • Friday 08:30 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • This information is for the entrance located on the twenty-first floor of the Tower Wing.

  • The entrance area/door is clearly signed with the name of the service/department.

  • There is ramped/sloped access at this entrance.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double width.

  • The door(s) is/are heavy.

  • The width of the door opening is 162cm.

  • There is a second set of doors.

  • The door(s) open(s) towards you (pull).

  • The door(s) is/are double width but one door is locked.

  • The door(s) is/are heavy.

  • The width of the door opening is 81cm.

  • The ramp/slope is located between the two sets of doors.

  • The ramp/slope gradient is easy.

  • The ramp/slope is permanent.

  • There is a/are handrail(s) at the ramp.

  • The handrail(s) is/are on the right going up.

  • The lighting levels at the ramp/slope are medium.

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  • The Postgraduate Centre reception is located to the left beyond the entrance.

  • The reception area/desk is approximately 7m (7yd 1ft) from the Postgraduate Centre entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception area/desk.

  • The lighting levels at the reception area/desk are medium.

  • The height of the reception desk is medium height (77cm - 109cm).

  • There is sufficient space to write or sign documents on the desk.

  • There is a low section of the desk (76cm or below) available.

  • There is sufficient space to write or sign documents on the low section of the desk.

  • There is not a clear knee recess beneath the low section of the desk.

  • The desk is staffed.

  • There is a hearing assistance system.

  • Staff are trained to use the system.

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  • There is level access once inside.

  • There is a hearing assistance system.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Wayfinding signage is available.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

  • The lighting levels are varied.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 9m from the Postgraduate Centre entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is vinyl/laminate.

  • There is a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • Chairs with armrests are not available.

  • Announcements are in person.

  • The waiting room / area does have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is / are 24 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Large Postgraduate Clinic.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width with a locked extension leaf.

  • The door(s) is/are heavy.

  • The width of the door opening is 87cm (2ft 10in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are some chairs with armrests available.

  • No tables are permanently fixed.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are bright.

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  • The name / number of the room surveyed was; Large Postgraduate Clinic.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 87cm (2ft 10in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • All chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • All chairs have armrests available.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial and written text signage on or near the toilet door.

  • This accessible toilet is located within the main area.

  • This accessible toilet is approximately 65m (71yd 3in) from the Postgraduate Centre entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 100cm (3ft 3in).

  • The dimensions of the accessible toilet are 226cm x 188cm (7ft 5in x 6ft 2in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 119cm (3ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and waste paper pedal bin disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 132cm (4ft 4in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 98cm.

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the right of the main corridor.

  • The female and male toilets are approximately 13m (14yd 8in) from the Postgraduate Centre entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the female and male standard toilets.

  • The height of the baby change table once extended is 95cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

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