Palliative Care
St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
020 7188 4754
Guide Last Updated: 08/06/2017
Access Guide
St Thomas' Hospital car park is located on Lambeth Palace Road, London.
St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.
12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.
Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.
Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).
For information about getting to Guys Hospital please see the link below.
To view the web page described above click here (opens in new tab).
For information about getting to St Thomas' Hospital please see the link below.
To view the web page described above click here (opens in new tab).
For information on London Bus services please see the link below.
To view the web page described above click here (opens in new tab).
For information on London Underground services please see the link below.
To view the web page described above click here (opens in new tab).
There is a Patient Advice and Liaison Service (PALS) at the hospital.
The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.
There are volunteers available for help and assistance at the hospital.
Volunteers can be found at information points around the hospital.
Volunteers do receive disability awareness / equality training.
Hospital staff do receive disability awareness / equality training.
Hospital staff and volunteers receive deaf awareness training.
There is an assistance dog toilet or toileting area on the hospital site.
The assistance dog toilet or toileting area is located outside the main entrance.
Water bowls for assistance dogs are available.
BSL interpreters can be provided on request.
Language interpreters can be provided on request.
Mobility aids are available to help patients move around and include; wheelchairs.
If you require any additional information or assistance, please speak to a member of staff.
The hospital does have a dedicated car park.
The car park is located at the front of the hospital.
The car park type is open air/surface.
The car park does not have a height restriction barrier.
The car park does have a barrier control system.
Controls at the barrier are within the range of 100cm to 110cm.
The car park surface is tarmac.
There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
The Blue Badge bay(s) markings are faded.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
The dimensions of other designated Blue Badge parking bay(s) vary in size.
Parking spaces for Blue Badge holders do need to be booked in advance.
There is a designated drop-off point.
The drop-off point is located outside Gassiot House Outpatient Centre.
There is not a dropped kerb from the drop-off point.
There are parking charges for the hospital car park.
Payment signs are provided.
Payment signs are located at the payment machines in the car park.
Payment signs do not make it clear if parking charges apply to Blue Badge holders.
Parking is not free for Blue Badge holders.
Payment machines are located outside both North and Lambeth Wing Lower Ground floor entrances.
There is a payment machine at a convenient height for wheelchair users.
There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
To see the hospital parking charges please click here (opens new tab).
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The hospital entrance is clearly visible from the car park.
The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.
Parking at Guy's and St Thomas' hospitals and the community services is very limited.
Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
Charging exceptions
If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
The Palliative Care Centre is/are located on the second floor of the South Wing.
Access to the Palliative Care Centre is via the main hospital entrance.
On entering the main hospital entrance, proceed past reception and the shops on the right. Turn right into the North Wing and continue past the North Wing lifts into the South Wing, take the South Wing lift B to the second floor. On exiting turn left and then right, The Palliative Care Centre is located at the end of the corridor on the right.
There is step free access, via lift, to the Palliative Care Centre.
The Palliative Care Centre is approximately 43m from the South Wing B lift.
There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
Wayfinding signage is provided.
Dementia friendly signage is not provided.
There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
This information is for the entrance located at the front of the hospital.
The entrance area/door is clearly signed.
There is step free access at this entrance.
There is a canopy or recess which provides weather protection at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 150cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.
There is a second set of doors.
The door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 149cm.
Monday 08:00 - 18:00.
Tuesday 08:00 - 18:00.
Wednesday 08:00 - 18:00.
Thursday 08:00 - 18:00.
Friday 08:00 - 18:00.
Saturday Closed.
Sunday Closed.
This information is for the entrance located on third floor of the South Wing.
The entrance area/door is clearly signed with the name of the service/department.
There is step free access at this entrance.
The bell is not in a suitable position to allow wheelchair users to gain access.
The main door(s) open(s) away from you (push).
The door(s) is/are single width.
The door(s) is/are heavy.
The width of the door opening is 85cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.
There is level access once inside.
There is a hearing assistance system.
Staff are trained to use the system.
This venue does not play background music.
Wayfinding signage is not available.
The type of flooring in walkways and corridors is carpet.
The lighting levels are medium.
There is a waiting room / area.
The waiting room / area is approximately 6m from the service entrance.
There is level access into the waiting room / area.
There is not a/are not door(s) into the waiting room / area.
The type of flooring is carpet.
There is not a space for a wheelchair user to wait within the seating area.
No chairs are permanently fixed.
Chairs with armrests are not available.
No tables are permanently fixed.
Announcements are in person.
The waiting room / area does not have background music playing.
There is not a flashing fire alarm beacon within the waiting room / area.
There is not a television.
Vending machines are not available.
A water dispenser is available.
There is not a play area or toys/books for a child to play with.
There is space for an assistance dog to rest within the seating area.
Lighting levels are medium.
There is / are 3 consultation / treatment room(s) available.
The name / number of the room surveyed was; Consultation Room 3.
There is level access to the consultation / treatment room.
There is a/are door(s) into the consultation / treatment room.
The door(s) open(s) away from you (push).
The door(s) is/are single width.
The door(s) is/are heavy.
The width of the door opening is 106cm (3ft 6in).
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
There is not a bed / couch.
There is a chair.
No chairs are permanently fixed.
The chair(s) is not/are not adjustable.
There are no chairs with armrests available.
The room does not have background music playing.
There is not a flashing fire alarm beacon within the room.
Lighting levels are medium.
There are accessible toilet facilities within this venue.
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
This accessible toilet is located outside the service entrance.
This accessible toilet is approximately 5m (5yd 1ft) from the service entrance.
There is level access to this accessible toilet.
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens inwards.
The door is locked by a locking handle.
The door is light.
The width of the accessible toilet door is 87cm (2ft 10in).
The dimensions of the accessible toilet are 242cm x 252cm (7ft 11in x 8ft 3in).
The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 147cm (4ft 10in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
There is not a spatula type lever flush.
The tap type is push.
There is not a mixer tap.
There is an emergency alarm.
The emergency pull cord alarm is not fully functional.
The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
Disposal facilities are available in the cubicle.
There is a/are general domestic waste and open waste paper bin disposal units.
There is not a flashing fire alarm beacon within the cubicle.
There is a/are coat hook(s).
The coat hook is within 120cm (3ft 11in) from floor level.
Wall-mounted grab rails are available.
As you face the toilet the wall-mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There is a mirror.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 51cm (1ft 8in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser can be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm (3ft 3in).
The height of the towel dispenser is 117cm (3ft 10in).
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm (3ft 3in).
The height of the toilet roll holder is 102cm (3ft 4in).
There is a soap dispenser.
The soap dispenser cannot be reached from seated on the toilet.
The height of the soap dispenser is 95cm.
There is a wash basin.
The wash basin can be reached from seated on the toilet.
The wash basin is not placed higher than 74cm (2ft 5in).
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the dropdown rail(s) and wall is good.
The contrast between the wall-mounted grab rail(s) and wall is good.
The toilet seat colour contrast is poor.
The contrast between the walls and floor is good.
The lighting levels are medium.
Standard toilet facilities are not available.
To view other DisabledGo access guides that are related to this one please use the links below.
St Thomas' Hospital Main Entrance link (new tab) - click here.