Emergency Department (A&E)
St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
020 7188 7188
www.guysandstthomas.nhs.uk/Home.aspx
Guide Last Updated: 07/06/2017
Access Guide
St Thomas' Hospital car park is located on Lambeth Palace Road, London.
St Thomas' Hospital is located in the Congestion Charging Zone and parking is very limited. Please use public transport whenever possible.
12, 53, 148, 159, 211, 453, C10 - stop at Westminster Bridge Road 77, 507, N44 - stop at Lambeth Palace Road 3, 344, C10, N3 - stop at Lambeth Road (15 minutes' walk) 76, 341, 381, RV1 - stop at York Road The Shell building development on York Road, due for completion in 2019, means visitors to St Thomas’ are being directed to the end of York Road. For St Thomas’ main entrance, turn right after using the pedestrian crossing at the end of York Road and the hospital is directly ahead. N44, N155, N159, N381 - Night buses stop at Westminster Bridge Road.
Waterloo and Waterloo East are the nearest railway stations and are a 10-15 minute walk away. Victoria and Charing Cross are 20–30 minute walk away.
Westminster - District, Circle and Jubilee lines (10 minute walk) Waterloo - Bakerloo, Jubilee and Northern lines (15 minute walk).
For information about getting to Guys Hospital please see the link below.
To view the web page described above click here (opens in new tab).
For information about getting to St Thomas' Hospital please see the link below.
To view the web page described above click here (opens in new tab).
For information on London Bus services please see the link below.
To view the web page described above click here (opens in new tab).
For information on London Underground services please see the link below.
To view the web page described above click here (opens in new tab).
There is a Patient Advice and Liaison Service (PALS) at the hospital.
The Patient Advice and Liaison Service (PALS) is located in the main hospital foyer.
The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.
There are volunteers available for help and assistance at the hospital.
Volunteers can be found at information points around the hospital.
Volunteers do receive disability awareness / equality training.
Hospital staff do receive disability awareness / equality training.
Hospital staff and volunteers receive deaf awareness training.
There is an assistance dog toilet or toileting area on the hospital site.
The assistance dog toilet or toileting area is located outside the main entrance.
Water bowls for assistance dogs are available.
BSL interpreters can be provided on request.
Language interpreters can be provided on request.
Mobility aids are available to help patients move around and include; wheelchairs.
If you require any additional information or assistance, please speak to a member of staff.
The hospital does have a dedicated car park.
The car park is located at the front of the hospital.
The car park type is open air/surface.
The car park does not have a height restriction barrier.
The car park does have a barrier control system.
Controls at the barrier are within the range of 100cm to 110cm.
The car park surface is tarmac.
There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
The Blue Badge bay(s) markings are faded.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 422cm x 547cm (13ft 10in x 17ft 11in).
The dimensions of other designated Blue Badge parking bay(s) vary in size.
Parking spaces for Blue Badge holders do need to be booked in advance.
There is a designated drop-off point.
The drop-off point is located outside Gassiot House Outpatient Centre.
There is not a dropped kerb from the drop-off point.
There are parking charges for the hospital car park.
Payment signs are provided.
Payment signs are located at the payment machines in the car park.
Payment signs do not make it clear if parking charges apply to Blue Badge holders.
Parking is not free for Blue Badge holders.
Payment machines are located outside both North and Lambeth Wing Lower Ground floor entrances.
There is a payment machine at a convenient height for wheelchair users.
There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
To see the hospital parking charges please click here (opens new tab).
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The hospital entrance is clearly visible from the car park.
The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the North Wing Lower Ground entrance.
Parking at Guy's and St Thomas' hospitals and the community services is very limited.
Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
Charging exceptions
If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
This service is open 24 hours.
This information is for the entrance located at the side of the hospital.
The entrance area/door is clearly signed.
There is ramped/sloped and stepped access at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 163cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.
There is a second set of doors.
The door(s) open(s) towards you (pull).
The door(s) is/are double width.
The door(s) is/are heavy.
The width of the door opening is 184cm.
The ramp/slope is located to the left of the entrance.
The ramp/slope gradient is moderate.
The ramp/slope is permanent.
There is a level landing at the top of the ramp/slope.
There is a/are handrail(s) at the ramp.
The handrail(s) is/are on both sides going up.
The ramp/slope does bypass the step(s).
The step(s) is/are located to the right of the entrance.
There is/are 8 step(s).
There is tactile paving at the top and bottom of the step(s).
The step(s) is/are clearly marked.
The step(s) is/are medium height (11cm - 17cm).
There is a/are handrail(s) at the step(s).
The handrail(s) is/are in the centre going up.
The Check-in desk is located ahead on entering the department.
The reception area/desk is approximately 4m (4yd 1ft) from the Accident and Emergency entrance.
The reception area/desk is clearly visible from the entrance.
There is step free access to the reception area/desk.
The lighting levels at the reception area/desk are medium.
The height of the reception desk is high (110cm+).
There is sufficient space to write or sign documents on the desk.
There is a low section of the desk (76cm or below) available.
There is sufficient space to write or sign documents on the low section of the desk.
There is not a clear knee recess beneath the low section of the desk.
The desk is staffed.
There is a hearing assistance system.
The type of system is a portable loop.
The hearing assistance system is not signed.
Staff are trained to use the system.
The Registration Counters is located to the right on entering the department.
The counter is approximately 7m (7yd 1ft) from the Accident and Emergency entrance.
The counter is clearly visible from the entrance.
There is step free access to the counter.
The lighting levels at the counter are medium.
The height of the counter is medium height (77cm - 109cm).
There is sufficient space to write or sign documents on the counter.
There is a low section of the counter (76cm or below) available.
There is sufficient space to write or sign documents on the low section of the counter.
There is not a clear knee recess beneath the low section of the counter.
The counter is staffed.
There is a hearing assistance system.
Staff are trained to use the system.
There is level access once inside.
There is a hearing assistance system.
The hearing assistance system is available only on request.
The system is a portable loop.
Staff are trained to use the system.
This venue does not play background music.
Motorised scooters are allowed in public parts of the venue.
Wayfinding signage is available.
Dementia friendly signage is not provided.
The type of flooring in walkways and corridors is vinyl/laminate.
There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
The lighting levels are medium.
There is a waiting room / area.
The waiting room / area is approximately 6m from the Accident and Emergency entrance.
There is level access into the waiting room / area.
There is not a/are not door(s) into the waiting room / area.
The type of flooring is vinyl/laminate.
There is a space for a wheelchair user to wait within the seating area.
All chairs are permanently fixed.
All chairs have armrests.
No tables are permanently fixed.
Announcements are audible.
The waiting room / area does not have background music playing.
There is not a flashing fire alarm beacon within the waiting room / area.
There is a television.
Subtitles are available.
Vending machines are available.
The vending machine controls are not within 120cm (4ft) from floor level.
A water dispenser is available.
There is not a play area or toys/books for a child to play with.
There is space for an assistance dog to rest within the seating area.
Lighting levels are medium.
There is a waiting room / area.
The waiting room / area is approximately 19m from the Accident and Emergency entrance.
There is level access into the waiting room / area.
There is not a/are not door(s) into the waiting room / area.
The type of flooring is vinyl/laminate.
There is not a space for a wheelchair user to wait within the seating area.
All chairs are permanently fixed.
Some chairs with armrests are available.
Announcements are in person.
The waiting room / area does not have background music playing.
There is not a flashing fire alarm beacon within the waiting room / area.
There is not a television.
Vending machines are not available.
A water dispenser is not available.
There is not a play area or toys/books for a child to play with.
There is space for an assistance dog to rest within the seating area.
Lighting levels are medium.
There is a waiting room / area.
The waiting room / area is approximately 21m from the Accident and Emergency entrance.
There is level access into the waiting room / area.
There is not a/are not door(s) into the waiting room / area.
The type of flooring is vinyl/laminate.
There is not a space for a wheelchair user to wait within the seating area.
All chairs are permanently fixed.
Some chairs with armrests are available.
Announcements are in person.
The waiting room / area does not have background music playing.
There is not a flashing fire alarm beacon within the waiting room / area.
There is a television.
Subtitles are available.
Vending machines are not available.
A water dispenser is not available.
There is not a play area or toys/books for a child to play with.
There is space for an assistance dog to rest within the seating area.
Lighting levels are medium.
There is / are 10 consultation / treatment room(s) available.
The name / number of the room surveyed was; Urgent Care.
The consultation / treatment room is approximately 29m from the Accident and Emergency entrance.
There is level access to the consultation / treatment room.
There is a/are door(s) into the consultation / treatment room.
The door(s) open(s) away from you (push).
The door(s) is/are single width with a locked extension leaf.
The door(s) is/are heavy.
The width of the door opening is 90cm (2ft 11in).
The type of flooring is vinyl/laminate.
There is room for a wheelchair user to manoeuvre.
There is a bed / couch.
The bed / couch is adjustable.
There is not sufficient space next to the bed/couch for a mobile hoist to operate.
There is a chair.
No chairs are permanently fixed.
The chair(s) is not/are not adjustable.
There are no chairs with armrests available.
Some tables are permanently fixed.
A hoist is not available.
The room does not have background music playing.
There is not a flashing fire alarm beacon within the room.
Lighting levels are medium.
There is / are 1 consultation / treatment room(s) available.
The name / number of the room surveyed was; X-Ray.
There is level access to the consultation / treatment room.
There is a/are door(s) into the consultation / treatment room.
The door(s) open(s) away from you (push).
The door(s) is/are single width with a locked extension leaf.
The door(s) is/are heavy.
The width of the door opening is 87cm (2ft 10in).
The type of flooring is vinyl/laminate.
There is room for a wheelchair user to manoeuvre.
There is a bed / couch.
The bed / couch is adjustable.
There is sufficient space next to the bed/couch for a mobile hoist to operate.
There is a chair.
No chairs are permanently fixed.
The chair(s) is not/are not adjustable.
There are no chairs with armrests available.
Some tables are permanently fixed.
A hoist is not available.
The room does not have background music playing.
There is not a flashing fire alarm beacon within the room.
Lighting levels are low.
There are not accessible toilet facilities within this venue.
Standard toilet facilities are available.
The shared toilets that were surveyed are located to the right on the main Accident and Emergency corridor.
The shared toilet(s) is/are approximately 14m (15yd 11in) from the Accident and Emergency entrance.
Inside the venue, there is level access to the shared toilet(s).
An ambulant toilet with wall mounted grab rails is not available.
Lighting levels are medium.
To view other DisabledGo access guides that are related to this one please use the links below.
St Thomas' Hospital Main Entrance link (new tab) - click here.