Patient Transport

Great Ormond Street Hospital for Children, NHS Foundation Trust, Great Ormond Street, London WC1N 3JH

020 7405 9200 Ext.1625

pals@gosh.nhs.uk

www.gosh.nhs.uk/

Guide Last Updated: 09/06/2017

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Access Guide

  • Great Ormond Street Hospital (GOSH) is located in central London within the congestion zone. The hospital encourage, where possible, that visitors travel by walking or taking public transport to minimise air pollution and help the patients to breathe better.

  • There is no onsite parking at the hospital site with very limited on street parking in the surrounding roads. Construction works at the hospital from July 2015 to early 2018 will limit parking availability on the roads surrounding the hospital particularly Guilford Street. Visitors who use the permit system to park here may not be able to find a parking space. The hospital encourages people to use public transport but if this is not possible they advise using local car parks.

  • Several bus routes are a short walk from GOSH, and low-floor, wheelchair accessible buses run on all routes.

  • Kings Cross, Euston and Farrindon Station are all approximately 1 mile from Great Ormond Street. The hospital website gives information on options for getting to the hospital from various surrounding stations. The link can be found below.

  • The nearest tube station is Russell Square which is approximately 0.3 miles away. Russell Square is on the Piccadilly line.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the main reception area.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7829 7862.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@gosh.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found in the main reception area and at key corridor intersections.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • To obtain mobility aids please contact staff and volunteers in the main reception area.

  • There is no car park or official drop-off point at Great Ormond Street Hospital. The trust advise that parking in nearby streets is both scarce and expensive. Drivers will need to pay the congestion charge to enter central London. The hospital encourage patients to travel to the hospital by public transport or by walking where possible in order to maintain a Clear Air Zone for patients.

  • Blue Badge holders can park in resident parking bays, pay and display spaces or at parking meters free of charge and without a time limit. They can also park on single yellow lines for a maximum of three hours (this only applies in the immediate area of the hospital).

  • There are some on street Blue Badge parking bays in Queen Square which are approximately 200 metres from the main entrance.

  • The dimensions of these bays are 200cm x 630cm.

  • For some parents travelling by car, the hospital may be able to provide a parking permit for a few hours for the day of their child’s appointment, admission or discharge. Parents of children in intensive care are eligible for a parking permit for up to three days in succession. The permit allows you to park on a single yellow line on Guilford Street only. Spaces are limited, are offered on a first come first served basis, and we cannot guarantee a space through issuing a permit. Parking elsewhere will make the permit invalid and put you at risk of getting a parking ticket.

  • For more detailed information about travelling to the hospital by car please click here (opens in new tab).

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  • Patient Transport is/are located on Level 2 of the Variety Club Building.

  • To see the hospital map please click here (opens new tab).

  • Access to Patient Transport is via the main hospital entrance.

  • Enter the hospital via the main entrance. Continue ahead to the left of the main reception desk and the Patient Transport reception desk is located to the right.

  • There is step free access to Patient Transport.

  • Patient Transport is approximately 17m from the main hospital entrance.

  • Wayfinding signage is provided.

  • Dementia friendly signage is not provided.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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  • This information is for the entrance located in Great Ormond Street.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The intercom is not in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 240cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 244cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There are bollards at the start of the walkway that lead up to the entrance from Great Ormond Street.

  • The bollards do not have a good colour contrast with the paving.

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  • Monday 07:00 - 20:00.

  • Tuesday 07:00 - 20:00.

  • Wednesday 07:00 - 20:00.

  • Thursday 07:00 - 20:00.

  • Friday 07:00 - 20:00.

  • Saturday Closed.

  • Sunday Closed.

  • The reception point is located on Level 2 of the Variety Club Building.

  • The reception point is approximately 21m (22yd 2ft) from the main hospital entrance.

  • Clear signage for the reception area/desk is not visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is medium height (77cm - 109cm).

  • There is sufficient space to write or sign documents on the counter.

  • There is not a low section of the counter (76cm or below) available.

  • The counter is staffed.

  • There is not a hearing assistance system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 8m from the main hospital entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is vinyl/laminate.

  • There is a space for a wheelchair user to wait within the seating area.

  • All chairs are permanently fixed.

  • Chairs with armrests are not available.

  • No tables are permanently fixed.

  • Announcements are visual.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is not available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • The nearest accessible toilet is located near the main hospital entrance.

  • The nearest standard toilets are located near the main hospital entrance.