Tramway

25 Albert Drive, Glasgow, Strathclyde Region G41 2PE

01412 760 950

info@tramway.org

www.tramway.org

Guide Last Updated: 28/07/2017

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Access Guide

  • The venue has seasonal opening times and please contact the venue for details of opening times.

  • The venue is situated outside the centre of the town or city.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest mainline station is Pollockshields East.

  • The venue does not have its own car park.

  • On street marked Blue Badge bays are not available.

  • The convenient dropoff point is located at the main entrance on Albert Drive.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • The reception desk is 3m (9ft 10in) from the front entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • There is level access to the service(s).

  • There is a hearing assistance system.

  • The system is infrared.

  • This venue does play background music.

  • Music is played in the Cafe.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

  • The floors which are accessible by stairs are G - 1 - 2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is not a landing.

  • The lighting level is bright.

  • There is a lift for public use.

  • The lift is located in the reception area.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G - 1 - 2.

  • The lift is 28m (31yd) from accessible entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the counter.

  • Food or drinks can be brought to the table.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • The distance between the floor and the lowest table is 73cm (2ft 5in).

  • Menus are hand held only.

  • Menus are not available in Braille.

  • Menus are available in large print.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is Traditional / Hot & Cold Snacks.

  • Plastic cups are available.

  • Plastic cutlery is available.

  • Drinking straws are available on request.

  • There are designated spaces for wheelchair users.

  • Wheelchairs are left with the patron.

  • There is a hearing assistance system.

  • The hearing system is infrared.

  • Staff are trained to use the hearing system.

  • A deposit is not required for the sound enhancement system.

  • There is not a wheelchair to borrow.

  • Concessions are available.

  • Assistance dogs are allowed in the auditorium.

  • The accessble toilet is 18m from the foyer.

  • The accessible toilet is 10m from the auditorium.

  • Performances are both mainstream and art contemporary.

  • The location of the designated spaces for wheelchair users depends on the performance.

  • The designated spaces for wheelchair users need to be booked in advance.

  • Audio description can be requested in advance, however due to the types of performances it is unlikely that it would be necessary/ relevant.

  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • This accessible toilet is approximately 18m (19yd 2ft) from the accessible entrance.

  • This accessible toilet is located next to the Cafe / Restaurant.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The dimensions of the accessible toilet are 190cm x 200cm (6ft 3in x 6ft 7in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 120cm (3ft 11in).

  • The tap type is lever.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a towel dispenser.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • The contrast between the walls and floor is good.

  • Wall mounted and drop down rails are available.

  • There are standard and accessible toilets also available on the 1st and 2nd floors.

  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located next to the Cafe / Restaurant.

  • The female toilet(s) is/are approximately 18m (19yd 2ft) from the accessible entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located next to the Cafe / Restaurant.

  • The male toilet(s) is/are approximately 18m (19yd 2ft) from the accessible entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • There are standard and accessible toilets also available on the 1st and 2nd floors.

  • Baby change facilities are located in a separate room.

  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • The assistance dog toilet area is located to the rear of the building.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.

  • Customers would have to ask a member of staff regarding the toilet area for an assistance dog.