St. Enoch Shopping Centre

55 St Enoch Square, Glasgow G1 4BW

01412 043 900

enquiries@st-enoch.co.uk

www.st-enoch.co.uk

Guide Last Updated: 06/10/2017

Something changed?

Access Guide

  • Services / facilities within the building include shops, food court, children's soft play area.

  • Services / facilities within the grounds include a multi-storey car park.

  • Related link St Enoch Centre Store Finder.

  • Http://www.st-enoch.com/shopping/store-finder/

  • Monday 09:00 - 19:00.

  • Tuesday 09:00 - 19:00.

  • Wednesday 09:00 - 19:00.

  • Thursday 09:00 - 19:00.

  • Friday 09:00 - 19:00.

  • Saturday 09:00 - 18:00.

  • Sunday 10:00 - 18:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Argyle Street.

  • The nearest underground station is St Enochs.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located above the shopping centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 280cm x 460cm (9ft 2in x 15ft 1in).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 190cm (6ft 3in).

  • The car park is entered at 2nd floor level via steep ramp from Maxwell Street, signposted off of Clyde Street.

  • Blue Badge parking bays are located at the north level of each split floor at the west end near the lifts.

  • Monday 07:30 - 20:00.

  • Tuesday 07:30 - 20:00.

  • Wednesday 07:30 - 20:00.

  • Thursday 07:30 - 20:00.

  • Friday 07:30 - 20:00.

  • Saturday 07:30 - 20:00.

  • Sunday 08:00 - 19:00.

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  • This information is for the entrance located on Argyle Street at the junction with Enoch Square.

  • There is level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The width of the door opening is 184cm (6ft).

  • At time of survey the doors were undergoing refurbishment and are due to be replaced with similar doors.

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  • This information is for the entrance located on St Enoch Square.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 142cm (4ft 8in).

  • There is a lift in the entrance of the Tesco Metro store to the right which gives access to the shopping mall ground floor level before rising into the store.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located immediately beyond the entrance.

  • There is/are 15 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • There is also an up escalator at this entrance.

  • Within the Tesco Metro store entrance (and owned by Tesco) there is a lift that by-passes this level change, from LG to G level, to the right of the steps, which then rises into the store.

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  • This information is for the entrance located at the east end.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 155cm (5ft 1in).

  • There is a second set of doors.

  • The door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 188cm (6ft 2in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located to the right as you face the entrance.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 116cm (3ft 10in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 3 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

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  • This information is for the entrance located at the rear on Howard Street.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 156cm (5ft 1in).

  • There is a second set of doors.

  • The door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 156cm (5ft 1in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located on either side of the entrance.

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  • This information is for the entrance located at the east end of the shopping centre on Osborne Street.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 142cm (4ft 8in).

  • This entrance was in the middle of a refurbishment at time of survey (August 2017). The whole entrance is to be changed as part of a development of this end of the centre.

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  • The desk/counter is 20m (21yd 2ft) from the Hamley's Lift.

  • There is level access to the desk/counter from the entrance.

  • Level access to the desk/counter is via lift.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the shopping centre.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • The floors which are accessible by stairs are G,1.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G, 1.

  • There are 2 up escalators and 2 down escalators at the middle of the centre, a single up escalator at the St Enoch Square entrance and a set at the Argyle Street entrance.

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  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • There are similar staircases at both ends of the car park adjacent to both sets of lifts. The staircase at the east end rises from floors 1 to 7.

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  • The floors which are accessible by stairs are 1,2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • There are similar stairs at the other end of the food court below the restrooms.

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  • There is a lift for public use.

  • The lift is located at the west end of the car park, opening to the centre of of the venue.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G,1,2,3,4,5,6,7.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 140cm x 196cm (4ft 7in x 6ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There are six main lifts, four to the west end and two in the centre. Four of the lifts have a glass rear overlooking the shopping mall.

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  • There is a lift for public use.

  • The lift is located to the right upon entering the Argyle Street entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G,1,2.

  • The lift is approximately 30m (32yd 2ft) from the Argyle Street main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 164cm x 163cm (5ft 5in x 5ft 4in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is low.

  • This lift rises to the first floor near customer services, then the second floor Hamleys store. There is access through Hamleys store to the mall second floor via a ramp or steps.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located to the right of the Hamleys entrance, second floor from the food court area.

  • The ramp/slope is permanent.

  • The handrails are on both sides.

  • The width of the ramp/slope is 118cm (3ft 10in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 9 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

  • There is a lift to access this area/service.

  • The lift does bypass the step(s).

  • The lift does bypass the ramp/slope.

  • The lift is at the other end of the Hamleys store.

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  • The restaurant is located on ground and first floor levels.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The distance between the floor and the lowest table is 68cm (2ft 3in).

  • The distance between the floor and the highest table is 74cm (2ft 5in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • The type of food served here is varied from fast food, coffee bars, pizza and oriental.

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  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 80m (87yd 1ft) from the Hamleys Lift.

  • This accessible toilet is located to the right of the food court on the first floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from any mall security staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 96cm (3ft 2in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 163cm x 223cm (5ft 4in x 7ft 4in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 104cm (3ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and general domestic waste disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • There is another similar accessible toilet with left hand transfe on the first floor near the Argyle Street entrance and 4m from the Hamley's lift.

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  • The baby changing room is located above The Atrium food court area.

  • It is on the mezzanine level above the second floor to the right of the standard toilets.

  • There is stepped and ramped access to the mezzanine from the second floor level.

  • Within the baby change area there are 2 baby change mats at a of height 83cm.

  • There is a wash basin next to the changing mats.

  • Within the room there is also a nursing room and a shared toilet, nappy disposal facilities and bottle warmers.

  • There is another baby change area on the first floor to the right of the food court that has security controlled entry by intercom.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the second floor mezzanine level above the food court.

  • Inside the venue, there is not level access to the female and male toilets.

  • Lighting levels are ultraviolet.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located to the right of the standard toilets.

  • Inside the venue, there is not level access to the baby change facility.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located by the lifts at second floor level.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located above the footcourt.

  • There is/are 15+ step(s) to the area/service.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.

  • The shopping centre contains a food court with the following counters:- McDonalds, DiMaggios, Wong's Chinese Kitchen, Burger King, Kfc, Rollover & Sandwich Delight.

  • The car park entrance into the shopping centre is different to the main entrance. All access from the car park is level.

  • The car park is on level 2-7. The shopping centre is on levels G and 1.