Kelvingrove Art Gallery & Museum

Argyle Street, Glasgow G3 8AG

01412 769 599

museums@glasgowlife.org.uk

www.glasgowlife.org.uk/museums

Guide Last Updated: 22/07/2017

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Access Guide

  • Services / facilities within the building include a natural history museum and over 20 galleries, including exhibitions of decorative art, Salvador Dali, Glasgow Boys, Dutch and French art.

  • Monday 10:00 - 17:00.

  • Tuesday 10:00 - 17:00.

  • Wednesday 10:00 - 17:00.

  • Thursday 10:00 - 17:00.

  • Friday 11:00 - 17:00.

  • Saturday 10:00 - 17:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated within the centre of the city.

  • This venue is situated in Glasgow.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Glasgow Central.

  • The nearest underground station is Kelvinhall.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 390cm x 460cm (12ft 10in x 15ft 1in).

  • The nearest Blue Badge bay is 30m (32yd 2ft) from the main entrance.

  • The furthest Blue Badge bay is 42m (45yd 2ft) from the main entrance.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The car park costs £1.00 for four hours and is free to blue badge holders.

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  • This information is for the entrance located on Argyle Street.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 132cm (4ft 4in) wide.

  • There is a second set of doors.

  • The doors open both ways.

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 156cm (5ft 1in) wide.

  • The automatic doors are push pad operated.

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  • There are steps to access this area / service.

  • The steps are located directly outside the entrance.

  • There is / are 13 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There is a standard and / or platform lift to access this service.

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  • This information is for the entrance located on Argyle Street.

  • There is level access into the venue.

  • The main doors open away from you (push).

  • The doors are single width.

  • The doors are permanently held open.

  • The door opening is 97cm (3ft 2in) wide.

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  • There is a lift for public use.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G.

  • The lift is 3m (9ft 10in) from main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 86cm (2ft 10in).

  • The dimensions of the lift are 97cm x 140cm (3ft 2in x 4ft 7in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is low.

  • This lift is on the left as you face the main entrance.

  • This lift takes you up to the main entrance doors bypassing the steps.

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  • The reception desk is 18m (20yd) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use system.

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  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are single width.

  • The doors are heavy.

  • The door opening is 95cm (3ft 1in) wide.

  • The details given are for the left hand door as you face the entrance.

  • There is a similar door on the right and revolving doors in the middle.

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  • The reception desk is 3m (9ft 10in) from the rear entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • Lighting levels are bright.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

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  • The floors which are accessible by stairs are LG-G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

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  • There is a lift for public use.

  • The lift is located on the left past the enquiry desk.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-G-1.

  • The lift is 27m (30yd) from rear entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 122cm x 158cm (4ft 0in x 5ft 2in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

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  • Exhibits cannot be audio described.

  • Tactile signage for exhibits is not available.

  • The availability of tactile signage does not depend on exhibition.

  • Touch tours are not available.

  • Video tours are not available.

  • There is not a hearing assistance system.

  • Concessions are available.

  • There is a wheelchair to borrow.

  • To borrow the wheelchair, please ask at the enquiry desk.

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  • The following information is for the cafe.

  • Once inside, there is level access to the service.

  • Full table service is available.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 4m (13ft 1in) from the cafe entrance.

  • The distance between the floor and the lowest table is 70cm (2ft 4in).

  • The distance between the floor and the highest table is 70cm (2ft 4in).

  • Menus are hand held and wall.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • Monday 10:00 - 16:00.

  • Tuesday 10:00 - 16:00.

  • Wednesday 10:00 - 16:00.

  • Thursday 10:00 - 16:00.

  • Friday 11:00 - 16:00.

  • Saturday 10:00 - 16:00.

  • Sunday 11:00 - 16:00.

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  • The following information is for the cafe.

  • Once inside, there is level access to the service.

  • Full table service is not available.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 1m (3ft 3in) from the cafe entrance.

  • The distance between the floor and the lowest table is 68cm (2ft 3in).

  • The distance between the floor and the highest table is 68cm (2ft 3in).

  • Menus are wall only.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold snacks.

  • Monday 10:00 - 17:00.

  • Tuesday 10:00 - 17:00.

  • Wednesday 10:00 - 17:00.

  • Thursday 10:00 - 17:00.

  • Friday 11:00 - 17:00.

  • Saturday 10:00 - 17:00.

  • Sunday 11:00 - 17:00.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 20m (22yd) from the rear entrance.

  • The accessible toilet is located on the right past the enquiries desk.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is light.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 240cm x 248cm (7ft 10in x 8ft 2in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 70cm (2ft 4in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is a functional emergency alarm available.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The towel dispenser is 130cm (4ft 3in) high.

  • There is not a toilet roll holder.

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The sink is 82cm (2ft 8in) high.

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • Lighting levels are bright.

  • There is a height adjustable bed 180cm long within this facility.

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  • Standard toilets are available.

  • The female and male toilets are located on the right past the enquiries desk.

  • The female and male toilets are 18m (20yd) from the rear entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

  • The photographs show the female and male toilets respectively.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.