Queen Elizabeth Forest Park - The Lodge Forest Visitor Centre

Duke's Pass, Loch Lomond & Trossachs National Park, Aberfoyle, Perthshire FK8 3SX

0300 067 6156

thelodge@forestry.gov.uk

scotland.forestry.gov.uk/forest-parks/queen-elizabeth-forest-park/the-lodge-forest-visitor-centre

Guide Last Updated: 27/10/2017

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Access Guide

  • There is a member of staff available for help and assistance.

  • Staff receive disability awareness/equality training.

  • There is not a member of staff trained in British Sign Language.

  • Water bowls for assistance dogs are available.

  • There are mobility aids available.

  • The mobility aids available include wheelchairs and mobility scooter.

  • To obtain mobility aids please contact a member of staff.

  • Forestry Commission leaflets, maps and publications can be provided in alternative format, for example, in large print or in another language. For more information please contact: The Diversity Team via telephone: 0300 067 5000 or e-mail: diversity@forestry.gsi.gov.uk.

  • The Lodge Forest Visitor Centre is near Aberfoyle. From Glasgow follow the A81 north to Aberfoyle. From Stirling follow the A84(T), A873 then A81 west to Aberfoyle. From Callander follow the A81 south to Aberfoyle or, for a more scenic route, take the A821 – known as The Duke’s Pass – via The Trossachs. The Lodge is a mile (1.8km) north of Aberfoyle on the A821. The car park is at grid reference NN 520 014. FK8 3SX is the nearest postcode.

  • There is not a bus stop within 150 metres of the venue.

  • There are regular buses from Stirling (the nearest railway station) to Aberfoyle. You'll find details at Traveline Scotland.

  • The nearest Railway Station is Sterling.

  • The venue does have its own parking facilities.

  • The car park is located at the front of the visitor centre.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park surface is tarmac.

  • There is a/are Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 6 designated Blue Badge parking bay(s) within the car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 400cm x 510cm (13ft 1in x 16ft 9in).

  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • Clearly marked/signposted parent and child parking bays are not available.

  • All parking spaces are provided on a first come first served basis.

  • There is an additional car park for visitors.

  • The standard parking bays are located at a lower level and there is steep slope leading up to the Lodge Visitor Centre.

  • There are parking charges for the car park.

  • Parking is not free for visitors of the venue.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located throughout the car park.

  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • Payment machines are located throughout the car park.

  • There is a payment machine at a convenient height for wheelchair users.

  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The entrance is clearly visible from the car park.

  • The surface on the approach to the entrance is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the main entrance.

  • There is not a/are not clearly marked drop-off point(s).

  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left as you face the Lodge Visitor Centre.

  • There is step free access to the female and male toilet(s).

  • There is pictorial signage on or near the toilet door.

  • The wash basin tap type is twist/turn.

  • There is a flashing fire alarm beacon within the toilets.

  • Lighting levels are good.

  • There is bench seating available as you enter.

  • There is an/are accessible toilet(s) for public use.

  • The accessible toilet surveyed is for the sole use of disabled people.

  • This accessible toilet is located within the standard female toilets.

  • There is step free access to the accessible toilet.

  • This is not a shared toilet.

  • Separate female and male accessible toilets are located in the standard female and male toilets.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens outwards.

  • The door is light.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The dimensions of the accessible toilet are 180cm x 285cm (5ft 11in x 9ft 4in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • The toilet has not got a non slip floor.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 90cm (2ft 11in).

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • There is a dropdown rail on the transfer side.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • There is not a flashing fire alarm beacon within the toilet.

  • Disposal facilities are available in the toilet.

  • There is a/are female sanitary disposal units.

  • There is a/are coat hook(s).

  • The height of the coat hook is 170cm from the floor.

  • There is a/are wall-mounted grab rail(s) available.

  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.

  • There is a vertical wall-mounted grab rail on the transfer side.

  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.

  • There is a mirror.

  • The mirror is placed at a lower level or at an angle for ease of use.

  • There is not a shelf next to the toilet.

  • The toilet has a cistern.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 105cm (3ft 5in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There are vertical wall-mounted grab rails on both sides of the wash basin.

  • The wash basin tap type is lever.

  • There is a mixer tap.

  • There is not a soap dispenser.

  • There is not a towel dispenser.

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 110cm (3ft 7in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is poor.

  • The lighting levels are good.

  • There is an/are accessible toilet(s) for public use.

  • The accessible toilet surveyed is for the sole use of disabled people.

  • This accessible toilet is located within the standard male toilets.

  • There is step free access to the accessible toilet.

  • This is not a shared toilet.

  • Separate female and male accessible toilets are located in the standard female and male toilets.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens outwards.

  • The door is light.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The dimensions of the accessible toilet are 170cm x 275cm (5ft 7in x 9ft).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • The toilet has not got a non slip floor.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 95cm (3ft 1in).

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • There is a dropdown rail on the transfer side.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • There is not a flashing fire alarm beacon within the toilet.

  • Disposal facilities are not available in the toilet.

  • There is a/are coat hook(s).

  • The height of the coat hook is 170cm from the floor.

  • There is a/are wall-mounted grab rail(s) available.

  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.

  • There is a vertical wall-mounted grab rail on the transfer side.

  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.

  • There is a mirror.

  • The mirror is placed at a lower level or at an angle for ease of use.

  • There is not a shelf next to the toilet.

  • The toilet has a cistern.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 105cm (3ft 5in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There are vertical wall-mounted grab rails on both sides of the wash basin.

  • The wash basin tap type is lever.

  • There is a mixer tap.

  • There is not a soap dispenser.

  • There is not a towel dispenser.

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 110cm (3ft 7in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is poor.

  • The contrast between the walls and floor is poor.

  • The lighting levels are good.

  • The outdoor decking area is located to the right of the Lodge Visitor Centre.

  • It is located at the top of the very easy ramp to access the main entrance.

  • There are fantastic views of the surrounding countryside.

  • There are low level information boards about the views and the trails.

  • There are picnic benches available. The height of the picnic benches is 71cm (2ft 4in).

  • There is bench seating available.

  • There is a very easy ramp leading to an additional seating area at the rear of the visitor centre.

  • This information is for the entrance located at the front of the building.

  • The entrance area/door is not clearly signed.

  • There is step free access at this entrance.

  • There is not a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is/are double width.

  • The width of the door opening is 160cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 130cm.

  • The ramp/slope is located to the right as you face the entrance.

  • The gradient of the ramp is very easy.

  • There is a/are handrail(s) at the ramp.

  • The handrail(s) is/are on the right going up.

  • The ramp/slope does bypass the step(s).

  • The step(s) is/are located in front of the entrance.

  • There is/are 3 step(s).

  • The step(s) is/are not clearly marked.

  • The height of the step(s) is/are between 15cm and 18cm.

  • The height of the step(s) is/are 15cm.

  • The going of the step(s) is/are between 30cm and 45cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • Handrails are at the recommended height (90cm-100cm).

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do extend horizontally beyond the first and last steps.

  • The reception point is located ahead as you enter.

  • The reception point is approximately 4m (4yd 1ft) from the main entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is medium height (77cm - 109cm).

  • There is sufficient space to write or sign documents on the counter.

  • There is not a lowered section of the counter.

  • The counter is staffed.

  • There is a hearing assistance system at the reception point.

  • The type of system is a portable loop.

  • The hearing assistance system is not signed.

  • Staff are trained to use the system.

  • There is step free access throughout the building.

  • The type of flooring in corridors/walkways is vinyl and wood.

  • There is good colour contrast between the walls and floor in all areas.

  • The lighting levels are good.

  • Wayfinding signage is provided.

  • The colour, design and typeface of signs is consistent throughout.

  • Dementia friendly signage is provided.

  • This venue does not play background music/sound.

  • There is a hearing assistance system.

  • The system is a portable loop.

  • There are three portable hearing loops available at the shop counter, cafe counter and information desk.

  • The is a large tactile map of the Queen Elizabeth Forest. The map is located to the right after you enter.

  • The following information is for the cafe.

  • The cafe is located to the left after you enter the visitor centre.

  • There is step free access to the cafe.

  • Full table service is not available.

  • Food and/or drinks are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is medium height (77cm - 109cm).

  • There is a lowered section of the counter.

  • The lowered section of the counter is not at the recommended height of 76cm.

  • There is a clear knee recess beneath the lowered section of the counter.

  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).

  • There is a hearing assistance system.

  • The system is a portable loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

  • There is step free access within the cafe.

  • There is ample room for a wheelchair user to manoeuvre.

  • This area does not play background music.

  • The type of flooring in this area is wood.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests on both sides.

  • The nearest table is approximately 1m from the entrance/opening.

  • The nearest table is approximately 2m from the till/counter.

  • The distance between the floor and the lowest table is 70cm.

  • The distance between the floor and the highest table is 83cm.

  • Plastic/takeaway cups are available.

  • Plastic/takeaway cutlery is available.

  • Drinking straws are available.

  • There are hand held menus and wall menus available.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • The lighting levels are good.

  • The Lodge Shop is located to the right after you enter the visitor centre.

  • There is step free access to the Lodge Shop.

  • The payment counter is 8m from main entrance.

  • The payment counter is medium height.

  • There is not a low section at the payment counter.

  • The payment counter has a portable hearing loop.

  • There is clear manoeuvring space between the aisles.

  • The Wildlife Watch is located to the rear of the visitor centre.

  • There is step free access to the Wildlife watch.

  • There are several video screens located around the walls.

  • The video screens play either live images from the forest or pre-recorded videos of the forest.

  • There is an information board below each video screen. The height of the information boards is 66cm (2ft 2in).

  • There are activities located in the centre of the room. The height of the activities is between 66cm (2ft 2in) and 68cm (2ft 3in).

  • There is seating available.

  • The lighting levels are good.

  • There is an/are accessible toilet(s) for public use.

  • The accessible toilet surveyed is for the sole use of disabled people.

  • This accessible toilet is located to the left of the visitor centre information desk.

  • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.

  • There is step free access to the accessible toilet.

  • This is a shared toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens outwards.

  • The door is heavy.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 95cm (3ft 1in).

  • The dimensions of the accessible toilet are 150cm x 280cm (4ft 11in x 9ft 2in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • The toilet has a non slip floor.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 85cm (2ft 9in).

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • There is a dropdown rail on the transfer side.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • There is a flashing fire alarm beacon within the toilet.

  • Disposal facilities are available in the toilet.

  • There is a/are non-infectious waste and open waste paper bin disposal units.

  • There is a/are coat hook(s).

  • The height of the coat hook is 165cm from the floor.

  • There is a/are wall-mounted grab rail(s) available.

  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.

  • There is a vertical wall-mounted grab rail on the transfer side.

  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.

  • There is a mirror.

  • The mirror is placed at a lower level or at an angle for ease of use.

  • There is not a shelf next to the toilet.

  • The toilet has a cistern.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 110cm (3ft 7in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There are vertical wall-mounted grab rails on both sides of the wash basin.

  • The wash basin tap type is lever.

  • There is a mixer tap.

  • There is not a soap dispenser.

  • There is not a towel dispenser.

  • There is a hand dryer.

  • The hand dryer can be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are good.

  • Baby changing facilities are located within the accessible toilet.

  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.

  • The baby change table is not height adjustable.

  • The height of the baby change table once extended is 85cm (2ft 9in).

  • There is a/are step(s) located on the lower ground floor.

  • There is/are 15+ step(s).

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are between 15cm and 18cm.

  • The height of the step(s) is/are 15cm.

  • The going of the step(s) is/are not between 30cm and 45cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on the right going up.

  • Handrails are at the recommended height (90cm-100cm).

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do extend horizontally beyond the first and last steps.

  • The lighting levels at the step(s) are good.

  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the lower ground floor.

  • There is stepped access to the female and male toilet(s).

  • There is pictorial signage on or near the toilet door.

  • An ambulant toilet with wall-mounted grab rails is not available.

  • The wash basin tap type is twist/turn.

  • There is a flashing fire alarm beacon within the toilets.

  • Lighting levels are good.