Galloway Forest Park - Clatteringshaws Loch Visitor Centre

Clatteringshaws Loch, Kirkcudbrightshire, Dumfries & Galloway DG7 3SQ

0300 067 6800

galloway@forestry.gsi.gov.uk

scotland.forestry.gov.uk/forest-parks/galloway-forest-park/clatteringshaws-visitor-centre

Guide Last Updated: 14/03/2017

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Access Guide

  • Clatteringshaws Visitor Centre is on Queen's Way (A712) between New Galloway and Newton Stewart. The car park is at grid reference NX 552 764. DG7 3SQ is the nearest postcode.

  • There is not a bus stop within 150 metres of the venue.

  • There is a member of staff available for help and assistance.

  • Staff receive disability awareness/equality training.

  • There is not a member of staff trained in British Sign Language.

  • Water bowls for assistance dogs are available.

  • There are mobility aids available.

  • The mobility aids available include wheelchairs.

  • Forestry Commission leaflets, maps and publications can be provided in alternative format, for example, in large print or in another language. For more information please contact: The Diversity Team via telephone: 0300 067 5000 or e-mail: diversity@forestry.gsi.gov.uk.

  • The venue does have its own parking facilities.

  • The car park is located just off the main road.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 2 designated Blue Badge parking bay(s) within the car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 690cm (12ft 6in x 22ft 8in).

  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • Clearly marked/signposted parent and child parking bays are not available.

  • All parking spaces are provided on a first come first served basis.

  • There are parking charges for the car park.

  • Parking is not free for visitors of the venue.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located at the payment machines in the car park.

  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • Payment machines are located throughout the car park.

  • There is a payment machine at a convenient height for wheelchair users.

  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The entrance is clearly visible from the car park.

  • The surface on the approach to the entrance is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the entrance.

  • There is not a/are not clearly marked drop-off point(s).

  • There are picnic tables located outside of the visitor centre.

  • The height of the tables is 68cm.

  • There is step free access to the tables.

  • There are paths leading down to the Loch's Edge.

  • There is an/are accessible toilet(s) for public use.

  • The accessible toilet surveyed is not for the sole use of disabled people.

  • This accessible toilet is located along the path to the left of the visitor centre.

  • There is step free access to the accessible toilet.

  • This is a shared toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens outwards.

  • The door is heavy.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The dimensions of the accessible toilet are 150cm x 310cm (4ft 11in x 10ft 2in).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • The toilet has a non slip floor.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 70cm (2ft 4in).

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • There is a dropdown rail on the transfer side.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • There is a flashing fire alarm beacon within the toilet.

  • Disposal facilities are available in the toilet.

  • There is a/are female sanitary and open waste paper bin disposal units.

  • There is a/are coat hook(s).

  • There are coat hooks in the toilet at 100cm and 140cm from the floor.

  • There is a/are wall-mounted grab rail(s) available.

  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.

  • There is a vertical wall-mounted grab rail on the transfer side.

  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.

  • There is a mirror.

  • The mirror is placed at a lower level or at an angle for ease of use.

  • There is not a shelf next to the toilet.

  • The toilet has a cistern.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 75cm (2ft 6in).

  • There are vertical wall-mounted grab rails on both sides of the wash basin.

  • The wash basin tap type is lever.

  • There is a mixer tap.

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 105cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 120cm (3ft 11in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is good.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The toilet seat colour contrast is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are good.

  • Baby changing facilities are located within the accessible toilet.

  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.

  • The baby change table is not height adjustable.

  • The height of the baby change table once extended is 84cm (2ft 9in).

  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located along the path to the left of the visitor centre.

  • There is step free access to the female and male toilet(s).

  • There is pictorial signage on or near the toilet door.

  • An ambulant toilet with wall-mounted grab rails is not available.

  • The wash basin tap type is lever.

  • There is not a flashing fire alarm beacon within the toilets.

  • Lighting levels are good.

  • This information is for the entrance located at the front of the visitor centre.

  • The entrance area/door is clearly signed.

  • There is not a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically.

  • The main automatic door(s) is/are push pad or push button activated.

  • The push pad or push button is 90cm from floor level.

  • The door(s) is/are single width.

  • The width of the door opening is 90cm.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the slope is very easy.

  • The step(s) is/are located to the left as you face the entrance.

  • There is/are 4 step(s).

  • The step(s) is/are not clearly marked.

  • The step(s) has/have tactile paving at the top and bottom.

  • The height of the step(s) is/are between 15cm and 18cm.

  • The height of the step(s) is/are 15cm.

  • The going of the step(s) is/are between 30cm and 45cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • Handrails are at the recommended height (90cm-100cm).

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do extend horizontally beyond the first and last steps.

  • This information is for the entrance located at the side of the visitor centre.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is not a canopy or recess which provides weather protection at this entrance.

  • The main door(s) open(s) automatically (towards you).

  • The main automatic door(s) is/are push pad or push button activated.

  • The push pad or push button is 90cm from floor level.

  • The door(s) is/are single width.

  • The width of the door opening is 90cm.

  • The gradient of the ramp is very easy.

  • The shop and information area are located to the left and right as you enter the visitor centre from the front entrance.

  • There are leaflets located at a low level.

  • There is sofa seating with armrests.

  • Any shops products are purchased at the cafe counter.

  • The following information is for the cafe.

  • The cafe is located ahead as you enter.

  • There is step free access to the cafe.

  • Full table service is not available.

  • Food and/or drinks are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is medium height (77cm - 109cm).

  • There is a lowered section of the counter.

  • The lowered section of the counter is at the recommended height of 76cm.

  • There is a clear knee recess beneath the lowered section of the counter.

  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • The hearing assistance system is not signed.

  • Staff are trained to use the system.

  • There is step free access within the cafe.

  • There is ample room for a wheelchair user to manoeuvre.

  • This area does not play background music.

  • The type of flooring in this area is wood.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests on both sides.

  • The nearest table is approximately 2m from the entrance/opening.

  • The nearest table is approximately 1m from the till/counter.

  • The standard height for tables is 70cm.

  • Plastic/takeaway cups are available.

  • Plastic/takeaway cutlery is available.

  • Drinking straws are available.

  • There are hand held menus available.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • The lighting levels are good.