Passenger Services

East Midlands Airport, Castle Donington, Derby DE74 2SA

08712 710 711

www.eastmidlandsairport.com

Guide Last Updated: 22/12/2017

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Access Guide

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is high (110cm+).

  • There is sufficient space to write or sign documents on the counter.

  • There is a lowered section of the counter.

  • The lowered section of the counter is at the recommended height of 76cm.

  • There is sufficient space to write or sign documents on the lowered section of the counter.

  • There is a clear knee recess beneath the lowered section of the counter.

  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).

  • The counter is staffed.

  • There is a hearing assistance system at the reception point.

  • The type of system is a fixed loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

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  • The Passenger Services desk is located in the Departures Check In Hall.

  • Upon arrival at the airport there are help points located in the short stay car park that connect with the desk.

  • If required a member of staff can provide assistance with luggage.

  • There is a seating area located next to the Passenger Services desk.

  • The seating is fixed and has armrests.

  • There are wheelchairs available to borrow that are free of charge but subject to availability.

  • If required a member of the Passenger Services Team can provide assistance around the airport.

  • There is a Passenger Services lounge located airside, next to Departure Gate 9.

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  • There is not an/are not accessible toilet(s) for public use.

  • The nearest accessible toilet(s) is/are located in Departures - Check In Hall.

  • Standard toilet facilities are not available.

  • The nearest standard toilet(s) is/are located in Departures - Check In Hall.