Hertz - Car Rental
East Midlands Airport, Castle Donington, Derby DE74 2SA
08712 710 711
Guide Last Updated: 22/12/2017
The reception point is located to the left after you enter Arrivals Hall from Baggage Reclaim.
The reception point is approximately 14m (15yd 11in) from the Baggage Reclaim to Arrivals Hall Entrance.
Clear signage for the reception area/desk is visible from the entrance.
There is step free access to the reception point.
There is a clear unobstructed route to the reception point.
The reception counter is placed in front of a background which is patterned.
The lighting levels at the reception point are good.
The height of the reception counter is medium height (77cm - 109cm).
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The lowered section of the counter is at the recommended height of 76cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is a clear knee recess beneath the lowered section of the counter.
The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
The counter is staffed.
Clipboards can be provided to anyone who is unable to use the desk.
There is not a hearing assistance system at the reception point.
After collecting the car keys and making any additional payment, there is a clearly signposted route from the Arrivals Hall to the Car Rental Collection Area
If needed cars can be brought to the Terminal Buildings.
Please contact the car rental company for more information.
The Hertz Car Rental Collection Hut is located at the rear of the Departures Check In Hall.
There are 2 steps in front of the entrance.
The steps are medium and there are handrails on both sides.
The door is single width, 85cm wide, opens away from you and is heavy.
The desk is located to the right after you enter.
The desk is 120cm high with no lowered section.
There is no hearing loop.
If required customers can be served outside of the hut.