East Midlands Airport, Castle Donington, Derby DE74 2SA
08712 710 711
Guide Last Updated: 22/12/2017
The Escape Lounge is located at the end of Departures Gates 9-17.
The reception point is located ahead after you enter.
The reception point is approximately 2m (2yd 7in) from the Lounge Entrance.
The reception area/desk is clearly visible from the entrance.
There is step free access to the reception point.
There is a clear unobstructed route to the reception point.
The lighting levels at the reception point are good.
The height of the reception counter is medium height (77cm - 109cm).
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The lowered section of the counter is at the recommended height of 76cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is a clear knee recess beneath the lowered section of the counter.
The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
The counter is staffed.
There is not a hearing assistance system at the reception point.
The following information is for the restaurant.
Full table service is available.
Food and/or drinks are ordered from the service counter.
Food and/or drinks can be brought to the table.
The height of the service counter is medium height (77cm - 109cm).
There is not a lowered section of the counter.
There is ample room for a wheelchair user to manoeuvre.
The type of flooring in this area is carpet and vinyl.
All tables are permanently fixed.
Some chairs are permanently fixed.
Some chairs have armrests on both sides.
The nearest table is approximately 3m from the entrance/opening.
The distance between the floor and the lowest table is 38cm.
The distance between the floor and the highest table is 73cm.
Plastic/takeaway cups are available.
Plastic/takeaway cutlery is not available.
Drinking straws are available.
There are hand held menus and wall menus available.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold meals and snacks.
The lighting levels are good.
There is not an/are not accessible toilet(s) for public use.
The nearest accessible toilet(s) is/are located by Departure Gate 14.